Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life and where there is NEVER A DULL MOMENT!
Please also follow on Instagram @secretservicedpodcast
Hosted on Acast. See acast.com/privacy for more information.
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life and where there is NEVER A DULL MOMENT!
Please also follow on Instagram @secretservicedpodcast
Hosted on Acast. See acast.com/privacy for more information.
🎙️ Season 3, Episode 31
Planning Approved & Living in a Caravan 🚐✨
This week on The Secret Serviced Podcast we are sharing a proper behind-the-scenes episode.
We cover:
✈️ Carolines recent trip to Dubai
🏗️ Planning approval at Sefton Place and the very real prospect of caravan life while the works begin
🎄 How we prepare for a seamless Christmas across the portfolio, from inventory checks to pre-emptive guest messaging
🎁 And… we launch our first ever competition and it is a BIG one
THE MEGA PRIZE 👀
Win half a day with Mark and Caroline at Sefton Place
• Walk the site with us
• See an Aparthotel development project in action
• Hear our plans in detail
• Ask us anything about your own property business
• Spend focused time working through your goals
If you are serious about scaling, this is a rare opportunity.
HOW TO ENTER 👇
1️⃣ Follow us on Instagram @secretservicedpodcast
2️⃣ Subscribe to our YouTube channel @secretservicedpodcast
3️⃣ Post a story or post showing you listening to the podcast and tag us
4️⃣ Leave us a review on your podcast platform of choice and send us a screenshot so we know it is you
🎄 Winner announced on Christmas Eve
🎙️ This is our final episode before the Christmas break
✨ We will be back in the New Year
Go and listen now and get entered 👇
Hosted on Acast. See acast.com/privacy for more information.
Episode 30 of Season 3 is LIVE 🎙️✨
‘Living in a Caravan & Top Work Martin Lewis’
This week has been… a lot. From tough moments and unexpected challenges to festive cheer and big steps forward, we have been on quite the rollercoaster. ❤️🩹🎄
We headed to a beautiful Christmas event, met some amazing people, and made real progress at Sefton Place — including pulling together a 20-page vision brochure we are so proud of. Builder quotes came in higher than hoped (joy!), so we are deep in funding conversations while we wait for planning permission updates… complete with yet another survey request. Because of course. 😂🏗️📑
We shared a visit from an ecology specialist, celebrated receiving the Gold Award for Quality in Tourism 🏆, and talked about how we are moving towards being a fully data-driven business. 📊✨
We also touched on the recent budget and what it means for the property market, plus a must-see clip from Martin Lewis calling out aggressive council tax tactics 👀💥
And to top it all off, we covered HMO licences, how they can genuinely benefit landlords, and why understanding them matters more than ever.
From caravans to council tax, ecology to holiday spirit… this episode has it all. 🚐💧🎅
Listen now wherever you get your podcasts 🎧✨
#SecretServiced #PropertyPodcast #AparthotelJourney #SeftonPlace #MartinLewis #HMOLicence #PropertyInvesting #QualityInTourism #BehindTheScenes #PropertyDevelopment #PodcastSeason3
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Episode 29 is live… and let us tell you, it is a vibe.
This week on The Secret Serviced Podcast, we chat about life at Sefton Place in all its muddy, windswept, heater-dragging, beanbag-with-no-beans glory — and Mark digs his heels in on his ongoing refusal to wear slippers (pray for him).
But it is not all cold floors and camp chairs. We also dive into:
✨ Our latest battle with planning bureaucracy and biodiversity net gain
🌳 Why we are passionately pursuing a nature-forward hotel model
🏡 Direct booking strategy, loyalty ideas, and a big revenue management reset
🌊 Huge momentum with Shetland Stays (including Sumburgh Lighthouse!)
🧹 How our Quality in Tourism virtual inspection went — and why checklists really matter
🎄 Prepping for the village Christmas event and meeting more of our new community
It is cosy chaos, business strategy, and behind-the-scenes realness all rolled into one.
Listen now on Spotify & Apple Podcasts — and if you enjoy it, leaving a quick review would mean the world.
#SecretServicedPodcast #HospitalityLife #AparthotelJourney #ServicedAccommodation #ShetlandStays #SeftonPlace #BehindTheBusiness #UKHospitality
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Please Do Not Kill Us & The Super Typhoon 🌪️🇵🇭
In this episode we shine a big bright spotlight on our incredibly resourceful, tough and resilient team in the Philippines, who are literally weathering a super typhoon while keeping the business moving. It really makes you wonder how much better off the UK would be if we had even 10 percent of their work ethic and resilience… while we battle our own first world problems of driving up the road to McDonalds just to use the wifi 🤦♂️🍟
We also share some big decisions on the future of Sefton Place and lift the lid on our new partnership with South Downs National Park Trust as we work towards becoming the most nature friendly hotel in the UK 🌿🏨
Hit subscribe wherever you listen to your podcasts, and give us a follow on Instagram and YouTube so you do not miss an episode 🎧📲
#SecretServicedPodcast #ShortTermRental #ServicedAccommodation #HospitalityBusiness #PhilippinesTeam #SuperTyphoon #SeftonPlace #SouthDowns #NatureFriendlyHotel #StaycationUK
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🎙️ NEW EPISODE ALERT – #27: “Full On Springwatch & What Happened to the Honeymoon Period?” 🦊💍
This week we’re talking:
🌲 Unexpected networking… in the woods?!
🏠 Accessibility conundrums and drainage drama at Eton House (plus our wild plans for Springwatch-style wildlife cams!)
😅 Mark’s unique approach to constructive criticism
🧹 Cleaner chaos — where’s the honeymoon period gone?
💰 Winter’s coming, so it’s all about revenue strategies that keep those long-term bookings rolling in.
Tune in for laughs, lessons, and a little behind-the-scenes chaos from the serviced accommodation world!
👉 Like, follow, and subscribe for more real talk on property, business, and all the madness in between.
📲 Follow us on Instagram & YouTube: @secretservicedpodcast
#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #BehindTheStays #HospitalityLife @airhostcleanltd @airhostforyou @bbcspringwatch @luke_jellicoe
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🎙️ Episode 26 – "Calling 999 & Meeting Builders in a Pub Car Park"
Season 3 of The Secret Serviced Podcast
This week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest developments at Sefton Place, including the final piece of the planning jigsaw – biodiversity net gain. With any luck, this could be the last hurdle before full steam ahead on their exciting Arundel project.
Things take an unexpected turn when Mark recounts the surreal experience of meeting a potential builder in a pub car park, proving that in property, connections can happen in the most unlikely places. The pair also dive into the branding and logo design process for Sefton Place, exploring how to visually capture the identity of a luxury aparthotel in the heart of the South Downs.
But not all updates are glamorous. Caroline shares a shocking story about dealing with an abusive guest at Eton House—and how it uncovered a serious case of negligence from the local council. The conversation sheds light on the realities of managing serviced accommodation, guest safety, and the importance of standing up for professional standards.
To round off the episode, we have insights from Lisa's revenue management training with @bnbboosts, discussing the latest strategies for optimising occupancy and profitability across the Gateway Accommodation portfolio.
Full of humour, honesty, and lessons from the trenches, this episode blends behind-the-scenes stories with valuable takeaways for anyone navigating the serviced accommodation world.
Hosted on Acast. See acast.com/privacy for more information.
🎙 Episode 25 — “Bamboozled by Finance & Robot Lawnmowers” 🤖💸
From spreadsheets that make your head spin to lawnmowers that seem to have developed free will… we are back with another dose of real-life hospitality mayhem.
This week we tackle the mysteries of money management, investor logic, and why tech (no matter how clever) still needs a human touch.
Expect a few laughs, a few lightbulb moments, and the odd rogue robot on the loose.
🎧 Tune in to Season 3, Episode 25 wherever you get your podcasts — and remember, if you are feeling bamboozled, you are in good company.
#SecretServicedPodcast #ServicedAccommodation #HospitalityLife #BehindTheScenes #PropertyBusiness #ShortStaySuccess #RobotLawnmower #FinanceFails #StaycationLife #EntrepreneurHumour #HostsOfInstagram
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🔑 When Smart Locks Go Dumb & Getting To Grips With Our Cesspit 💩
From locks that ran out of battery for the first time in 3 years to the glamorous world of off-mains drainage at Sefton Place… this week we are keeping it real.
Episode 24 of Season 3 is live now! Tune in for behind-the-scenes wins, fails, and a few lessons you will not want to miss.
👉 Follow us for more real talk from the world of serviced accommodation and hospitality.
👉 Click the link in bio for exclusive behind-the-wall content on YouTube.
#SecretServicedPodcast #StaycationGateway #HospitalityLife #ServicedAccommodation #PodcastSeason3
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🚗✨ Skin Fades & Parking A Lamborghini (S3E23)
From a new listing going live before we were ready 🙈 to updates at Sefton Place, a cracking new property valuation, and possibly the most laughable guest review we have ever received… this one has it all.
The action is heating up at Sefton Place this week, and you do not want to miss it 👀
🎥 Head to our YouTube channel (link in bio) to catch the full episode and join the ride!
#SecretServicedPodcast #ServicedAccommodation #PropertyInvesting #BehindTheScenes #HospitalityBusiness
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✨ Episode 22 is out now — and honestly, this might be one of my favourite conversations of the season.
Big Shoes To Fill & Stress Bananas 🎙️ is a chance to meet our incredible VA, Marianna, who works behind the scenes keeping our guests happy and our business running smoothly.
She is such a talent — thoughtful, professional, and full of heart — and this episode gives a rare insight into what it is really like to work as a Virtual Assistant in the Philippines. 🌏
From hospitality studies at university, to balancing family life with night shifts, to the joys (and challenges) of helping guests from halfway across the world… this chat is honest, funny, and eye-opening.
🎧 Tune in now and get to know the person who proves that distance is no barrier to making a huge impact.
👉 Link in bio to listen.
Hosted on Acast. See acast.com/privacy for more information.
🚨 NEW EPISODE ALERT! 🚨
Season 3 • Episode 21 — “Naked Ramblers & Misspelt Tattoos” 👀🎙️
Yes… you read that right. This week on The Secret Serviced Podcast:
🏃♂️ Mark shares his completely unexpected chance encounter with a naked jogger (yes… fully naked).
⭐ We unveil our brand-new Guest Review Tracker — helping us step up our game and respond to guest feedback faster than ever.
🧠 Our tried-and-tested process for training, developing, and “graduating” our superstar Virtual Assistants.
💆♀️ And we get real about self-care — why looking after your mental and physical well-being is absolutely essential when you are growing a business.
Expect laughs, lessons, and maybe a little oversharing. 😅
🎧 Listen now wherever you get your podcasts and catch up on all the chaos, strategies, and behind-the-scenes moments from the world of serviced accommodation.
💡 Giveaway time! Don't forget — follow @staycation.gateway on Instagram to enter our £2,000 competition! 🏆
#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #ShortTermLets #AirbnbHosting #PropertyInvesting #Aparthotels #GuestExperience #HospitalityBusiness #PodcastLife #UKStaycations #EntrepreneurLife
Hosted on Acast. See acast.com/privacy for more information.
🎙️ New episode of The Secret Serviced Podcast is LIVE! 🚀
This week we are:
🍏 Dreaming big with plans for our very own orchard at Sefton Place (and yes… a jam & chutney range is coming 👩🍳)
📶 Talking smart wifi hacks and how adding data capture can seriously level up your guest experience
🔥 Dealing with a little fire alarm drama at Eton House (spoiler: Mark definitely lost more sleep than the guests 😅)
🏖️ Celebrating the UK staycation boom and why we are so passionate about keeping things local
❤️ Plus, a totally honest chat about the joys and chaos of working together as a couple…
🎧 Tune in, laugh with us, learn with us, and see what goes on behind the scenes in the wild world of serviced accommodation!
👉 And do not forget… follow @staycation.gateway on Instagram to enter our epic £2,000 giveaway 🏆
Because who doesn't love free holidays?!
#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #UKStaycations #PropertyInvesting #Aparthotels #SeftonPlace #EtonHouse #PodcastLife #PropertyEntrepreneurs #BehindTheScenes
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Season 3, Episode 19 – “Barefoot DIY & Getting Frisky in the Shower” 🎙️
This week on The Secret Serviced Podcast, Mark and Caroline are back with another behind-the-scenes update from our serviced accommodation and aparthotel journey.
🔑 In this episode:
💡 Side note: apologies for the echo (you will hear what we mean) – we recorded in one of the grand reception rooms at Sefton Place with ceilings higher than our Airbnb occupancy rates. We did promise to keep bringing you updates no matter where we were, so sometimes that means trading studio-quality sound for a slice of real life.
Also… did anybody notice Mark very confidently calling this Episode 18? Turns out it is actually Episode 19! 🤦♂️ (Keeping it professional as always…)
👉 Don't forget to subscribe to our new YouTube channel @secretservicedpodcast - link in bio for full video episodes and exclusive updates.
#ServicedAccommodation #Aparthotel #PropertyInvestment #HospitalityBusiness #ScalingUp #SecretServicedPodcast
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S3 EP18: Splash The Cash & Cross Your Fingers 💸🤞
In this week’s episode of The Secret Serviced Podcast, we lift the lid on the realities of running and scaling serviced accommodation and aparthotels — and this one is packed.
🏰 Sefton Place update – more rip-out work, meeting a potential builder, and yes… yet more surveys!
🛎 Our origin story – how we got started in serviced accommodation back in 2018 with a title split strategy that turned out to be a game-changer.
📊 Lessons learned – the common pitfalls we see people make when scaling SA or moving into aparthotels, and how to avoid overleveraging, poor financial planning, and operational headaches.
This one’s a mix of storytelling, straight-talking business advice, and plenty of laughs from the trenches.
📲 Click the link in our bio to watch the full episode on YouTube and subscribe for more BTS from Sefton Place.
🎧 Listen on Apple Podcasts & Spotify – link in bio.
#SecretServicedPodcast #ServicedAccommodationUK #ShortTermRentals #AirbnbBusiness #AparthotelLife #HotelRenovation #SeftonPlace #PropertyInvestingUK #StaycationUK #BehindTheBookings #STRCommunity #BoutiqueHotelDream #HospitalityBusiness
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S3 EP17: King Of The Swingers & Distracted By Kites 🏗️🪁
This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything…
🏰 Sefton Place Update – Caroline and I are getting properly hands-on with the rip-out, meeting potential builders, and finding out (yet again) that this project needs even more surveys than we planned for…
👩💻 Meet Jennifer – our brand new virtual assistant is flying through her training programme! We dive into what we covered this week, including the truth about Online Travel Agent platforms, which ones we prefer, and why.
🤦♂️ The Guest from Hell – sometimes you dig your heels in, sometimes you cut your losses. This one taught us a few lessons about knowing when to pull the plug.
📲 Click the link in our bio to watch the full episode on our brand new YouTube channel @secretservicedpodcast and follow us here for more unfiltered property stories, hotel updates, and hospitality life insights.
#SecretServicedPodcast #ServicedAccommodationUK #PropertyPodcast #ShortTermRentals #HospitalityLife #HotelRenovation #SeftonPlace #AparthotelBusiness #PropertyInvestingUK #VirtualAssistantTraining #AirbnbBusiness #OTAPlatformsExplained #GuestFromHell #STRCommunity #StaycationUK
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S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨
This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild…
We share the full story of the guest who refused to leave Eton House, what happened when we involved the police, and how Children’s Services got dragged into the mix. It is a real insight into the dark side of running serviced accommodation — and how we navigated it while keeping our team and other guests safe.
BUT… it is not all drama.
We are also giving you a first-look preview of something huge we have been building behind the scenes: Staycation Gateway — our new direct booking platform we have described (only slightly cheekily) as “the Airbnb killer.”
Launching at the end of August, this platform is designed to give control back to hosts and property owners.
🎉 As a thank-you to our loyal podcast listeners, we are inviting you to list your holiday-let completely free of charge. Just drop us a message on Instagram @secretservicedpodcast and we will send you the info — before we open it up to the public.
🎙️ The Secret Serviced Podcast is your all-access pass to the messy, magical, and often mad world of UK serviced accommodation and short-term rentals. We share the real stories — wins, losses, lessons, and what really goes on behind the booking.
📲 Click link in Bio to Subscribe to our new YouTube channel
#SecretServicedPodcast #AirbnbKiller #StaycationGateway #ServicedAccommodationUK #ShortTermRentalBusiness #PropertyPodcastUK #EtonHouseIncident #HolidayLetPlatform #AirbnbAlternatives #DirectBookingsUK #STRCommunity #BehindTheBookings #HospitalityLife #PropertyDrama #SAOperatorLife #UKHostsUnite
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S3 EP15: Eye-Watering Fees & Sharing Our Kitchen with Wildlife 🐿️😳
This week’s episode is a juicy one…
We are back with a Sefton Place update and some hard truths about the hidden costs of development that can seriously derail your project if you are not prepared. These are the fees no one talks about — and they add up fast. 👀
We also chat about why talking to people matters more than spreadsheets, and how building real relationships has already paid dividends at Sefton.
Meanwhile, we are running a multi-million pound serviced accommodation business — and with that comes growing pains. We are making some big changes to our team structure to stay laser-focused on high-value tasks that actually move the needle. 💥
🎧 You can now watch full episodes on our brand new YouTube channel or listen on your podcast app of choice!
🎙️ About the Podcast:
The Secret Serviced Podcast lifts the lid on what it really takes to build and scale a successful UK serviced accommodation business. No fluff, no filters — just honest conversations, real numbers, and everything they do not teach you in the training courses.
📲 Follow us for more unfiltered insights: @secretservicedpodcast
▶️ Check out our new YouTube channel for behind-the-scenes content & full video episodes
🎧 Listen on the go here: https://tr.ee/wd2QnIQgxJ
#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #UKPropertyInvesting #SAOperatorLife #AirbnbBusiness #AparthotelLife #PropertyDevelopmentUK #SeftonPlace #HospitalityBusiness #STRsuccess #YouTubePodcast #SAinsights #BehindTheScenes #BuildScaleRepeat #RealEstateUnfiltered #TeamRestructure #HiddenFees #PropertyJourney #ShortTermRentalsUK
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Welcome to episode 14 of Season 3!
14. Lady Of The Manor & The Grand Piano
In this episode we talk about getting to grips with Sefton Place, vision planning for your business and the different types of finance you can use to fund a property development with little to none of your own money.
Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast
#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #finance
@changing_spaces_interiors
ABOUT THE SHOW
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life!
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
You can follow what we are up to over on Instagram @secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 13 of Season 3!
Solicitors On The Sauce & No Going Back Now
In this episode we talk about property portfolio inspections, the conveyancing process involved in buying an Aparthotel and common pitfalls that operators fall into when looking to systemise their hospitality business.
Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast
#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team
ABOUT THE SHOW
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life!
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
You can follow what we are up to over on Instagram @secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to episode 12 of Season 3!
Sleepless Panic & Signing Your Life Away
In this episode we talk about managing difficult guests, training virtual assistants and the power of networking and outting yourself out there.
Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast
#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team #networking
ABOUT THE SHOW
Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures.
From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast!
This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment.
Hit subscribe and join the journey where the secrets of hospitality come to life!
GETTING IN TOUCH
Please like/follow/subscribe to the podcast wherever you are listening!
You can follow what we are up to over on Instagram @secretservicedpodcast
Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!
Hosted on Acast. See acast.com/privacy for more information.