In this episode of the Steadway NDIS Podcast, host Chris Hall sits down with Michael Perusco, CEO of National Disability Services (NDS), to unpack the real state of Australia’s disability sector.

Find out what success looks like in promoting yourself as an NDIS provider and creating authentic connection with the community with host Chris Hall of Steadway, and founder of Able Plus, Ian Coker. Registered NDIS Provider NSW: https://steadway.com.au/Able Plus: https://www.ableplus.net.au/ Able Finder: https://www.ablefinder.net.au/

Join us for a fascinating discussion on the philosophical distinctions that all providers should aspire to in this strategic and insightful take on the state of the SIL sector.   Our guest is Daniel Kyriacou is the Chief Operations Officer of Achieve Australia, one of Australia's largest NDIS providers. Chris Hall is the CEO of Steadway, an NDIS provider on the Central Coast, Lake Macquarie, and Newcastle.   NDIS Provider Central Coast: https://steadway.com.au/    Achieve Australia: https://www.achieveaustralia.org.au/home 

Annette is an Access Innovator and cofounder of AxAI (https://axai.com.au/ ), a company pioneering AI-powered advocacy tools, assistive technology, and accessibility solutions.   Annette setup AxAI together with her Son, Axel, who is an NDIS participant and innovator in the NDIS space alongside Annette.   In addition to AxAI, Annette recently launched the Disability Services Exchange and with NDIS veteran, Brendon Grail.   Today we are going to talk about how technology can create breakthroughs for both NDIS participants and providers, the challenges that Annette has faced as a Mother advocating for her Son, and the road ahead for small to medium sized NDIS providers in Australia.   Note: Axel has Erythromelalgia “Man on Fire Syndrome” https://time.com/6257668/man-on-fire-syndrome-erythromelalgia/

Lyndall Robertshaw is the CEO of Home in Place. Lyndall has over 22 years of experience in housing with 17 years in the community housing sector, prior to this Lyndall worked in the construction industry. Lyndall is a dynamic and proactive executive, has a passion for the housing sector and is committed to the growth of affordable housing.   Central Coast NDIS Provider: https://steadway.com.au/    Home in Place: https://homeinplace.org/ 

Learn how the right phone system can transfer your NDIS business!   Sign up to Aircall here: https://aircall.partnerlinks.io/4zvkxpyje23d    Looking for a NDIS Provider on the Central Coast NSW? https://steadway.com.au/ 

Today, we’re joined by Aleisha Davis, the Chief Executive Officer of The Shepherd Centre, a leading not-for-profit organisation dedicated to supporting children with hearing loss and their families. With over two decades of experience, Aleisha has transformed The Shepherd Centre’s reach, growing its services to support over 900 young people. She’s also the visionary behind HearHub, an innovative platform empowering hearing healthcare professionals globally. Aleisha is an award-winning leader, recognised as NSW Business Leader and Not-For-Profit Manager of the Year, and is passionate about empowering teams, building healthy organisations, and driving change in the disability sector.   NDIS Provider Central Coast: https://steadway.com.au/    The Shepherd Centre: https://shepherdcentre.org.au/    Find a Hearing Centre: https://www.hearing.com.au/find-a-hearing-centre    Deafness Forum: https://www.deafnessforum.org.au/    HearHub: https://hearhub.org/ 

Join Chris Hall (Steadway) and Rohan Pardasani (Avaana) in a fascinating and astute conversation about risk-assed roles and whether registered NDIS providers can use offshore staff.   Register your NDIS business with Avaana: https://ndis.avaana.com.au/chrishall   NDIS Provider on the Central Coast: https://steadway.com.au/

Looking for an NDIS Provider on the Central Coast? https://steadway.com.au/    Vanessa Norman's website: https://vanessanorman.com.au/    In this episode Chris Hall and Vanessa Norman discuss what it means to be not only a great provider, but an ethical provider with a true sense of community amongst its clients and staff. We discuss the technology and best practices that any provider can and should put in place in order to stand out.   eZaango (the software that Chris Hall uses): https://www.ezaangocarepartners.com.au/peak-provider/ 

Join me in a fascinating chat with Ian Jordan, the Founder of Kinkera Community, a national SDA provider with a very special ethos.   Learn about eZaango: https://www.ezaangocarepartners.com.au/peak-provider/    Kinkera Community https://www.kinkera.com.au/    Follow Ian Jordan https://www.linkedin.com/in/ian-jordan-85328124/ 

Book an eZaango demo here: https://www.ezaangocarepartners.com.au/peak-provider/    Contact Michael Clark here: https://athletickoala.com.au/    Michael Clark is an NDIS marketing consultant, specialising in building target digital marketing solutions at an affordable price for NDIS providers. His insights demonstrate a no nonsense approach to what works in this industry and this podcast delves into deep insights that any NDIS provider can apply to their business.

As an example of the results Resolv delivers, one current provider is on track for a $1.3M saving over their first year, and they already achieved $361K of savings within the first three months - the overall impact of Resolv over the first year will be a 7% increase in net profit;The majority of SIL providers are leaking $35,892 per participant in roster and claim leakage and are at significant risk of claim payback.Tune in to this podcast to find out more!   Resolv: https://www.resolv.com.au/ 

Dave Relf is the Quality, Safeguarding and Practice Excellence Manager at Aruma, one of Australia's largest NDIS providers.  In this conversation we unpack what it means to lead across all functionality streams, whether that be at the head office or with support workers.    Book a demo with Ezaango today: https://www.ezaangocarepartners.com.au/peak-provider/    Learn about Peak Provider and Chris Hall here: https://peakprovider.com.au/    Aruma: https://www.aruma.com.au/ 

Book an Ezaango demo: https://ezaangocarepartners.com.au/peak-provider/    JustCOS: https://justcoscc.com.au/    Peak Provider: https://peakprovider.com.au/    How much information should NDIS providers expect Support Coordinators to provide? In this episode we delve into the referral and intake process, to discover the sweet spot in terms of the amount of information that providers can ask of support coordinators. We also discuss the no go zones, the "steps too far", and design an exciting vision for a three step process to make everyone lives' easier. Britt Palmer is a wonderful Support Coordinator from   JustCOS, who are an ethnically non-conflicted Support Coordination company on the Central Coast. They are taking referrals, so feel free to reach out: https://justcoscc.com.au/ 

Peter is a Customer Engagement Strategist in the NDIS, specialising in complex care, neuro-plasticity, and neurodiversity. After suffering a crippling stroke as a child, Peter has spent the past 20 years learning to walk and talk again. Fuelled by his dream to become a professional speaker, Peter has done what most people labelled as impossible and today shares his remarkable story with anyone who is ready to listen.   Website: https://www.peterdempsey.com/home-1  LinkedIn: https://www.linkedin.com/in/peter-dempsey-43182887/  Do you want to scale your NDIS business? Check out Peak Provider at https://peakprovider.com.au/ 

Jason Collins is the former CIO of Life Without Barriers and now the VP of Strategic Corporate Development for Lumary, an enterprise level Client Management System in the NDIS.   In this episode we tap into the wisdom of Jason's experience, spanning his background in both finance and the NDIS, to today, in software for NDIS providers!   Lumary: https://lumary.com/?demo=1&utm_source=peakprovider   Peak Provider: https://peakprovider.com.au/   #ndisprovider #marketing #ndis #clientmanagement

Tiffany Roxburgh is the Chief Operating Officer of Aruma, who have over 6,000 employees. Her accountancy and mining background brings a fresh perspective to safety within the industry. Tune in to learn about how Aruma is raising the standard and expectations around safety within the disability sector.   In this podcast we discuss how the NDIS, according to Safe Work Australia, is one of the work industries in the human services area for getting injured at work.   This is a fantastic discussion on how we can refocus and shift the dial on the perception of safety.   Do you want to scale your business?   8 Week Growth Program: https://peakprovider.com.au/sales-and-marketing-growth-programs/   NDIS Sales Masterclass: https://peakprovider.com.au/ndis-sales-masterclass/    NDIS Marketing Masterclass: https://peakprovider.com.au/ndis-marketing-masterclass/    Listen to this episode on iTunes, Spotify, and iHeartRadio at https://peakprovider.com.au/ndis-podcast/    Download your free NDIS Marketing Guide: https://peakprovider.com.au/the-ndis-marketing-guide/    Check out Aruma's NDIS services: https://www.aruma.com.au/ 

Jen Morgan is the CEO of Nextt, one of the Top 25 NDIS providers in Australia. In this episode we talk about alternative income models beyond the NDIS, including iCare in NSW, The Lifetime Support Authority (LSA) in SA and Queensland’s The National Injury Insurance Scheme (NIISQ), and Victoria’s Transport Accident Commission (TAC). This is a story of inspiration, focusing on the participant, and embracing change through culture and organisational redesign.   Do you want to scale your business?   8 Week Growth Program: https://peakprovider.com.au/sales-and-marketing-growth-programs/   NDIS Sales Masterclass: https://peakprovider.com.au/ndis-sales-masterclass/   NDIS Marketing Masterclass: https://peakprovider.com.au/ndis-marketing-masterclass/    Listen to this episode on iTunes, Spotify, and iHeartRadio at https://peakprovider.com.au/ndis-podcast/   Download your free NDIS Marketing Guide: https://peakprovider.com.au/the-ndis-marketing-guide/ 

Greg and Karen Gaston started Southern Cross Support Services in Queensland back in 2011, where they created a strong base out of Bundaberg. Cheryl came in 6.5 years ago as CEO and has subsequently grown Southern Cross Support Services from under 200 staff to nearly 1,500 staff, expanding operations from 3 regional centres to a national organisation. In this episode we discuss the strategies that led to this success and how NDIS providers can model these approaches in their own businesses.   Want to scale your NDIS business through sales and marketing? Get in contact with Chris Hall from Peak Provider today at: https://peakprovider.com.au/    Listen to this podcast on iTunes, Spotify, and iHeartRadio at https://peakprovider.com.au/ndis-podcast/    Watch on YouTube: https://youtu.be/Hq24kjprFjQ    Download The NDIS Marketing Guide: https://peakprovider.com.au/the-ndis-marketing-guide/   Southern Cross Support Services https://www.scss.org.au/         

Jo-Anne Hewitt is the Chief Executive Officer of Achieve Australia, one of the Top 25 NDIS providers in the sector. In this episode we discuss the importance of legacy, philosophy, and strategy within the sector. Have a listen to glean so many wise distinctions!   Achieve Australia: https://www.achieveaustralia.org.au/home    Do you want to grow your NDIS business? Check out our Growth Programs and NDIS Sales and Marketing Masterclasses at: https://peakprovider.com.au/