Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.
Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm.
If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.
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Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.
Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm.
If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.
Hospitality's Leadership Crisis: Building From Within
The Sticky From The Inside Podcast
47 minutes 7 seconds
8 months ago
Hospitality's Leadership Crisis: Building From Within
The hospitality industry is facing a leadership crisis. With middle managers leaving, generational shifts, and skill gaps widening, how do we develop future leaders? In this episode, hospitality expert Michelle Pascoe joins Andy to discuss how businesses can turn "just a job" into a fulfilling career path. They explore the impact of generational differences, leadership development, and the power of storytelling in engaging and retaining top talent.
Whether you’re in hospitality or any other industry, this episode is packed with insights on leadership, career growth, and the importance of human connection. Don’t miss this conversation that challenges outdated mindsets and offers practical solutions for building a thriving workforce.
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Key Takeaways
Leadership Development Must Start Earlier – The hospitality industry needs to stop treating management as an afterthought. Embedding leadership training from the outset can build stronger career paths..
Generational Differences Can Work in Our Favour – Instead of resisting change, businesses must bridge the generational gap by combining wisdom from seasoned leaders with fresh perspectives from younger employees.
Hospitality Isn’t Just a Job—It’s a Career – The industry has long been seen as a temporary stepping stone. Shifting the narrative towards growth, opportunity, and fulfillment can make it a destination, not a detour.
Connection is the Heart of Hospitality – Technology and AI may enhance efficiency, but the human touch remains irreplaceable. Leaders must foster genuine engagement and storytelling to keep teams inspired.
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Key Moments
The key moments in this episode are:
0:00:10 – The Leadership Crisis in Hospitality0:04:37 – Michelle’s Background: From a Turkey Farm to Hospitality Leadership0:06:56 – The Leadership Crisis: Losing Middle Management Post-COVID0:09:36 – The Consequences of Losing Middle Management0:12:39 – Why Hospitality’s Reputation Is Holding It Back0:18:30 – Generational Gaps and Leadership Differences0:31:34 – Building Leadership Pipelines: Why It Needs to Start Earlier0:37:37 – Why Human Connection Is Still the Heart of Hospitality0:44:09 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality0:37:37 – Michelle’s Sticky Notes: Three Leadership Tips for Hospitality
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Useful Links
Follow Michelle Pascoe on LinkedIn here
Find Michelle's website here
Follow Michelle Pascoe on Instagram here
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Full Episode Transcript
Get the full transcript of the episode here
The Sticky From The Inside Podcast
Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.
Each episode, we bring you dynamic conversations with global experts, thought leaders, and innovative thinkers who share their strategies, stories, and secrets for building a “Stickier Business”—a place where employees are passionate, customers are loyal, and success is the norm.
If you’re ready to boost employee engagement, create an unbeatable workplace culture, and lead with impact, tune in and discover how to build a business that people love from the inside out.
