On this episode, Kristan Billing and Ana Marin, discuss their career journeys and their roles in real estate. Kristan explains how everything she has done in her career has led her to her current position in real estate. She mentions starting off working as a yoga teacher and then coming across an ad for McKay Realty Network, which piqued her interest. She emphasizes the importance of being able to choose how she shows up in her job, even if she is not always in a good mood. Ana shares her own experience of working as a crime reporter and transitioning into client care in real estate. She talks about enjoying building relationships and how her shy nature changed during her time as a crime reporter. Both Kristan and Ana express their passion for their work and being part of a team that is driven and passionate about what they do. They also discuss the importance of client care and leveraging technology to improve scalability while maintaining a high level of service. Kristan mentions her various jobs in customer service and retail, highlighting the skills she developed along the way. She also talks about the importance of having systems in place and being able to create her own role in order to succeed in her job. The conversation touches on the challenges of working in real estate and the need to remain positive and in control of the state of mind when dealing with different situations. Kristan explains how their team at McKay Realty Network takes care of various tasks for agents, allowing them to focus on lead generation and sales. They introduce the concept of "STRATA" and its role in supporting clients throughout the contract-to-close process. Throughout the conversation, both Kristan and Ana emphasize the importance of building relationships, providing exceptional client experience, and being of service to others. CopyDownloadShare