Most advice firms in Australia run on Xplan, but very few truly understand what’s happening under the hood, how to optimise it, where it breaks, and what it takes to integrate it into a modern tech stack. In this episode of The Trusted Adviser, Rob Pyne sits down with Matt McGuinty (FinTech Strategic Partners), one of the rare people who has worked inside Xplan with the developers themselves, and now helps advice firms lift capacity, consistency, and scale through better systems and smarter workflow design. Together, Rob and Matt unpack: Why “the tyranny of variation” quietly destroys efficiency in advice businesses The red flags Matt looks for in tech due diligence before a merger or acquisition How to think about dual CRMs (Xplan plus Salesforce/Dynamics), data ownership, and avoiding double entry What “online SOAs” could look like through a client portal, including digital fact finds and web-style advice presentation AI in advice: what’s useful now, what’s hype, and why data security and data quality come first If you’re wrestling with scale, consistency, or tech change (or you’re considering an acquisition), this one will give you a clearer framework for what matters and what to fix first.