“Human in the loop” isn’t a buzzword, it’s the difference between useful AI and chaos.
AI isn’t a magic button, it’s a hamster. If you don’t feed it, clean the cage, and keep it from escaping, it’s going feral. In this Unbreakable Banter, Kait and Josie break down how to move from AI hype to real operations: governance, privacy, human-in-the-loop, and who actually owns decisions (IT? Ops? Marketing?). We also talk about Coke’s AI holiday ad backlash (hello… sloth?), generational dynamics at work, and how to roll out AI without lighting your culture on fire.
What you’ll learn:
-Governance before gadgets: the simple structure (Strategy → Use Cases → Guardrails → Rollout → Sustainment)
-Privacy & leakage: where data escapes and how to containerize it
-Human-in-the-loop done right (and why “set it and forget it” is clown shoes)
-Ownership clarity: who’s on first, who decides, and what consensus means
-Global lens: GDPR vs North America and why it changes your stack
-Generational buy-in: how to communicate AI to Boomers, Gen X, Millennials, Gen Z-Creative industries: using AI as a tool (not a replacement) so you don’t “ship the sloth”
Who this is for:
Leaders, operators, creatives, PMs, and anyone who’s being told to “do AI” yesterday but wants to do it safely, ethically, and effectively.
Resources / callouts:
-AI governance playbook concepts (intake, risk, RACI, sustainment)-Closed/private environments vs open tools (and why it matters)
-Change leadership baked into rollout (because tech is the easy part)
Join the convo
Holidays can be heavy. Drop your questions (fitness, food, family, grief, boundaries) below, we’ll answer them in an upcoming episode. Or fill out our form here.
👍 Like, subscribe, share with a teammate who keeps saying “we’ll figure AI out later.”
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In this Episode:
00:00 AI is a hamster (why governance beats hype)
03:20 Tim Hortons in Singapore (surprisingly close, slightly denser)
06:10 Conference recap: psychological safety in volatile industries
08:30 Seven generations at work: communicating across the gap
09:50 Cannes invite: taking the talk to Europe
11:40 Creatives & AI: tool vs replacement (and why the backlash happens)
12:50 Coke’s AI ad: the “sloth problem” and missing the human check
14:25 Training teams to use AI—without punting humans
15:30 The real program: concept - governance - implementation - tech stack
16:45 Human-in-the-loop vs “set and forget” (don’t do this)
17:30 Ownership wars: IT vs Ops vs Marketing (who actually decides?)
18:44 Leakage and containers: privacy, consent, and risk
20:10 What you put in = what the model learns (consent matters)
21:10 Co-Pilot & closed systems
22:20 GDPR vs NA: why your region changes your rules
23:35 Our operating model: change leadership and AI embedded, not bolted on
24:45 Quality bar for consulting: don’t ship junk at scale
30:20 Theme we’re hearing: self-worth and seasonal drop-offs
32:40 CTA: surviving (and thriving) the holidays—send your questions
34:05 Joy, tools, and looking forward to the season