A plant on the brink. Labor unrest, safety issues, shaky quality, and a community that had lost faith. Steve Matteson stepped into that storm with almost no runway and chose an unconventional starting point: listen deeply, walk the floor, and build a system people actually believe in. What followed is a rare, practical blueprint for turning a failing operation into a proud, profitable, and resilient culture. We dive into the first 48 hours—hour-long one-on-ones, a real gemba tour, and the sur...
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