‘What is the reason that a consumer shops with you? Focus on that, and then everything else is just noise.’ Heather Naylor has enjoyed varied experience in the retail and consumer goods space, both in industry as well as in consultancy. Mark Collins, Head of our Retail & Consumer Goods practice, has known Heather for a long time – and he was glad to catch up and get her insights in this episode of the Venari Podcast. Just about every P&L line has gone up for retailers, but Heather has plenty advice on keeping up with innovation.