S4E09 - Improving Your Online to In-Store Experience with Special Guest Steve Roessler

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The Walk Around

JM&A Group

104 episodes

1 day ago

A car dealership podcast that brings all things automotive to your listening ears! Learn how to grow your dealership, or grow your automotive career with sales, Finance, Fixed Operations, and Leadership insights.

Automotive

Leisure

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Automotive

Leisure

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S4E09 - Improving Your Online to In-Store Experience with Special Guest Steve Roessler

The Walk Around

17 minutes 50 seconds

8 months ago

S4E09 - Improving Your Online to In-Store Experience with Special Guest Steve Roessler

Steve Roessler, Chief Evangelist Officer at automotive CRM company, DriveCentric, discusses how your dealership’s CRM should be functioning, the usage of artificial intelligence in maintaining customer relationships and more.

For more about Steve, visit his LinkedIn.

Episode Breakdown

0:00 - Steve, Buc-ee's and NADA 2025 5:08 - DriveCentric’s mission for dealers 9:06 - Will Artificial Intelligence replace humans in the dealership? 12:51 - How to improve the online to in-store experience 15:22 - What Virtual F&I has taught us 16:54 - Are dealers letting customers complete F&I paperwork at home? 18:33 - What should be top of mind for dealers right now?

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