Why we learn the most when we accept that we might be wrong.
Effective communication isn’t about having all the answers. As Astro Teller knows, it’s about finding (and sometimes fumbling) your way through the questions.
Teller is a computer scientist, entrepreneur, and inventor who serves as Captain of Moonshots at X, Alphabet's Moonshot Factory. In his work leading teams toward audacious solutions to seemingly unsolvable problems, he embraces what he calls “a learning journey,” where being wrong isn’t the end, but the beginning. “As scary as it is to be wrong,” he says, it’s a necessary part of the discovery process. Whether experimenting in the lab or testing our thoughts and opinions in conversation with others, it’s about having the humility and curiosity to face the limits of our understanding. “When do you learn something? You learn something when you have a model about the world, and then you get some data that tells you you're wrong,” he says. “You learn nothing when you're right.”
In this episode of Think Fast, Talk Smart, Teller and host Matt Abrahams discuss how embracing uncertainty drives innovation, why leaders should reward learning habits over outcomes, and how we learn the most when we’re not afraid to find that we might be wrong.
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Transform how you communicate with tools that make your message stick.
Staying on top of communication starts with staying in control of your inbox. That’s why Rahul Vohra, founder and CEO of Superhuman, believes that how we manage email directly shapes how we manage our time, focus, and relationships.
For years, Superhuman has helped professionals reach Inbox Zero faster — reducing email overload and reclaiming time for what truly matters. In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Vohra about the philosophy behind Inbox Zero, how better systems lead to clearer communication, and why mindfulness and intentional design can make us more effective communicators.
In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.
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The road to mastery is paved with small improvements every day.
Communicating can feel daunting at times. What does it take to find your voice in the moments that matter most? As Chiney Ogwumike says, “There is freedom on the other side of your fear.”
As a professional basketball player, NBA and WNBA analyst for ESPN, and advocate for gender equality in sports, Ogwumike faces many situations where communication is critical. For her, achieving confidence in communication is the same as honing any other skill—embracing failure and refinement through repetition. “The best things in life are things you work out over long periods of time,” she says. “Great people, great communicators, anyone that's working at something, show up each and every day and just chip away, chip away, chip away, until they turn that weakness into a strength.”
In this episode of Think Fast, Talk Smart, Ogwumike and host Matt Abrahams discuss how practice and preparation can equip us for better communication, transforming fear into confidence, perfectionism into authenticity, and weakness into strength.
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When it comes to leading a team, there’s no such thing as too much information.
Good leadership is about good communication. And for General Stanley McChrystal, that means creating a culture of free-flowing information: “The goal is to have everyone know everything all the time,” he says.
McChrystal is a retired four-star general, former commander of US and international forces in Afghanistan, and a renowned leadership expert. In his experience building cohesive teams in complex environments, he’s discovered that successful teams are built on a “shared consciousness [where] all have a common contextual understanding of what the situation is.” The key to creating that kind of culture, he says, is radical transparency — from leaders and subordinates alike. Whatever your position, “You are responsible for informing other people of things that they need to know,” he says.
In this episode of Think Fast, Talk Smart, McChrystal and host Matt Abrahams discuss how to build shared consciousness within teams, how to communicate across cultural divides, and how to lead with clarity, context, and character.
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Transform how you communicate with tools that make your message stick.
Clarity is the cornerstone of great communication—but turning your thoughts into words isn’t always simple. That’s why Grammarly exists: to help you express yourself with confidence and precision, no matter the context.
For over a decade, Grammarly has helped millions of people improve their writing, from everyday emails to high-stakes professional communications. In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Grammarly co-founder Max Lytvyn about the origins of the tool, how AI is shaping the future of writing, and why starting with your goal is the key to effective communication.
In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.
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To connect with others, you have to get out of your own head.
Whether presenting to millions on live television or talking to just one person, Dan Harris knows that the quality of every interaction depends on the presence you bring to it.
Harris is a former national news anchor for ABC News and is now the host of the 10% Happier podcast and author of 10% Happier and Meditation for Fidgety Skeptics. As he knows from experience, there’s power in “Waking up to something fundamental, that the mind is out of control, and you don't want to be owned by it.” How do we break the pattern of being controlled by our thoughts? Mindfulness and self-awareness, he says, put “distance” between us and our “thoughts and urges and emotions,” enabling us to connect with ourselves and others with greater consciousness and clarity.
In this episode of Think Fast, Talk Smart, Harris and host Matt Abrahams discuss how mindfulness can transform our communication, sharing strategies for deeper listening, responding versus reacting, and reflecting what others say back to them. “Relationships are the most important aspect of your happiness,” Harris says. The quality of those connections goes up when “you’re “less stuck in your own head.”
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Why what isn’t said can communicate more than what is spoken.
We often speak in hints and half-truths, not because we can’t be direct, but because subtlety protects our relationships. “An awful lot of the time, we don’t just blurt out what we mean,” says Steven Pinker. “We hint, we wink, we beat around the bush — counting on our listener to read between the lines, connect the dots, catch our drift.”
Pinker is the Johnstone Professor of Psychology at Harvard University, a celebrated linguist and cognitive scientist, and the author of twelve influential books. His latest, When Everyone Knows That Everyone Knows: Common Knowledge and the Mysteries of Money, Power, and Everyday Life, explores how our shared understanding of awareness — what Steven refers to as common knowledge — and the way we signal it, governs everything from friendships to authority to negotiations. “Common knowledge is what ratifies or annuls social relationships, and that's why blurting something out that contradicts the assumptions of the relationship can blow everything up and be deeply awkward.”
In this episode of Think Fast, Talk Smart, Pinker joins host Matt Abrahams to discuss why humans lean on innuendo, euphemism, and strategic ambiguity. They examine how culture and context shape what we hear, why our social fabric depends on more than just literal meaning, and offer practical ways to refine our communication by paying attention not just to what we say, but to what others know we know.
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Transform how you communicate with tools that make your message stick.
Clear communication isn’t just about sharing information — it’s about making ideas stick. That’s why Yuhki Yamashita, Chief Product Officer at Figma, believes the key to effective collaboration lies in turning complex concepts into simple, memorable visuals.
For years, Figma has been reshaping the way teams brainstorm, design, and build together — making it easier than ever to bring ideas to life in real time. In this episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Yamashita about how visuals facilitate shared understanding, why frameworks enhance team communication, and how to craft insights that people naturally remember and reuse.
In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.
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To celebrate its second anniversary, we revisit our favourite tools and tips from Matt’s book, Think Faster, Talk Smarter.
Original executive producer Jenny Luna turns the tables and interviews host and strategic communications lecturer Matt Abrahams about his bestselling book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot. To celebrate the book’s second anniversary, this special Rethinks episode dives into Matt’s most practical tips, powerful frameworks, and mindset shifts to help you speak with confidence in any spontaneous situation. From managing anxiety to structuring your thoughts on the fly, it’s filled with tools to help you become a more effective communicator.
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Be ready, stay grounded, and communicate clearly — no matter what’s at stake.
Communicating under pressure isn’t just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it’s a daily discipline built on empathy, self-regulation, and intentional listening. In this expanded conversation from our Spontaneous Speaking miniseries, Voss offers a rare window into the mindset and methods that helped him show up calm, focused, and adaptable when the pressure is sky-high.
“Emotional intelligence is an insane accelerator to outcomes,” Voss shares, explaining how empathy, tone, and timing can shift the direction of any conversation. He breaks down techniques like labeling and mirroring, explores how to use silence and word choice strategically, and explains why overthinking can be just as risky as acting too fast. From gut-level pattern recognition to tactical use of voice, Voss shows how communication becomes more impactful when we’re not trying to control — but to connect.
In this episode of Think Fast, Talk Smart, Voss and host Matt Abrahams dive into how negotiation techniques developed for life-or-death situations can be applied far beyond them — offering powerful takeaways for anyone who needs to think clearly under pressure, stay agile in the moment, and communicate effectively when it matters most.
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Transform how you communicate with tools that make your message stick.
Great communication isn’t just about what you say — it’s about what your audience remembers. That’s why Jim Szafranski, CEO of Prezi, believes that visuals and storytelling are key to making ideas stick.
For more than 15 years, Prezi has been reimagining the way we share information, helping communicators move beyond static slides and into dynamic, memorable experiences. In the first episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Szafranski about why visuals are so powerful for retention, how non-linear storytelling can make presentations more engaging, and the role AI now plays in shaping the stories we tell.
In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.
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Reinventing your life or career starts with reflection and conversation.
Making the leap — to a new career, to the next stage of a relationship, or to a different version of yourself — requires honest communication. For Ilana Golan, being “leap-ready” requires that we answer three questions: Why me? Why this? And why now?
Golan knows all about these leaps, as her career spans corporate executive roles, entrepreneurship, and even F-16 flight instruction. As the founder of Leap Academy and host of the Leap Academy Podcast, she helps equip others to navigate their own personal and professional reinventions. As she says, “It’s really about communicating from the vision,” which starts as an inside job. “Why is this the right thing for me right now? You convince yourself first, because when you're [at] peace with what you're trying to do, it's a lot easier to convince others.”
In this episode of Think Fast, Talk Smart, Golan and host Matt Abrahams explore how honest communication shapes every stage of reinvention, whether that’s listening to the signals your mind and body are sending you — like “sleepwalking through life” and imagining something more — or articulating your pivot in ways that create understanding rather than resistance. Wherever you hope to leap, Golan’s insights show how to communicate through change with confidence and clarity.
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In the digital age, it’s critical to craft communication that fits the context.
Like it or not, algorithms now decide whose messages get heard. “If you want to communicate effectively,” says Adam Aleksic, “you need to be exactly aware of what that medium is doing.”
Aleksic is a linguist, author, and educational content creator with millions of followers across TikTok, Instagram, and YouTube. His latest book, Algospeak: How Social Media Is Transforming the Future of Language, explores how the platforms we use create new contexts that require new ways of communicating. “Every medium uniquely affects how we communicate, and we adapt our speech to these media,” he says. In the same way that we tailor communication for the contexts of the office, the gym, or the bar, digital platforms — and the algorithms that drive them — require the same contextualized communication. “You have to appeal to [the] algorithm,” he says.
In this episode of Think Fast, Talk Smart, Aleksic and host Matt Abrahams examine how words are born, change meaning, and spread in the digital age. Their conversation highlights practical ways to be more intentional with the words we choose by considering the medium, understanding the context, and adapting communication accordingly.
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Why modern communication still relies on ancient words and narratives.
All communication and connection depend on one thing: language. That’s why Laura Spinney says understanding language — where it comes from and how it evolves over time — can help us use it more effectively.
“Language is incredibly powerful,” says Spinney, an author and journalist published in the Atlantic, National Geographic, Nature, and New Scientist. As “humanity’s oldest tool,” language has evolved as we have, which Spinney explores in her latest book, Proto: How One Ancient Language Went Global. In addition to the words themselves, there are also the stories that humans have carried with them for millennia. “Some stories that we still tell today,” Spinney notes, have remained stable for tens of thousands of years — providing more than just entertainment — shaping how we understand the world, share knowledge, and build community.
In this episode of Think Fast, Talk Smart, Spinney and host Matt Abrahams discuss why language and storytelling are fundamental to being human, what makes a story compelling, and how our ever-evolving language continues to be our best tool for communication and connection.
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By lightening up your communication, you can build serious connections.
Humor in communication isn’t all fun and games. According to Alison Wood Brooks and Naomi Bagdonas, levity is one of the most serious tools we have in building successful connections.
Wood Brooks and Bagdonas, both teachers, authors, and experts in the field of communication, recognize how crucial levity is to our professional and personal interactions. “It’s easy to think of [humor] as this extra bonus thing,” says Wood Brooks. “What we find is it’s incredibly core to how people are relating to each other.” Bagdonas agrees: “When there's the presence of laughter in team meetings, those teams are more successful and more creative. Leaders with a sense of humor—not even a good sense of humor—are seen as more motivating, more admired, [and] their teams report being more engaged.”
In this episode of Think Fast, Talk Smart, Wood Brooks and Bagdonas join host Matt Abrahams to explore levity as a mindset, or as Bagdonas puts it, “Navigating life on the precipice of a smile.” Together, they share how lightness and humor can break barriers, bridge connections, and unlock the door to better communication.
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Some conversations are uncomfortable, but avoiding them comes with a cost.
You want a more successful career, a more fulfilling relationship, a more meaningful life? What if all that’s standing in your way — are the conversations that you’re avoiding?
“Most things that we want in life are on the other side of a difficult conversation,” says Jenn Wynn, a professor at NYU Stern School of Business and previously the director of education at the Obama Foundation. For nearly 10 years, she has taught a course on difficult conversations that equips people to communicate through discomfort in pursuit of what they want. “Sometimes it's a difficult conversation with a loved one, a colleague, a boss… sometimes it's a difficult conversation with myself,” she says. “Are you going to give up on your biggest dreams because you weren't willing to step out of your comfort zone?”
In this episode of Think Fast, Talk Smart, Wynn and host Matt Abrahams discuss how to build the “hard but worth-it skills” necessary for difficult communication. Whether it's asking for a raise, setting boundaries, or addressing conflict, Wynn’s insights show that the conversations you’re avoiding aren’t just holding you back — they’re keeping you from the life you really want.
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How do you stay clear, calm, and precise when every word counts and there’s no room for error?
Staying calm and focused while translating high-stakes conversations in real time isn’t just a language skill — it’s a masterclass in communication under pressure. And for Giampaolo Bianchi, simultaneous interpreter for the United Nations and World Health Organization, it’s a challenge he meets with presence, precision, and a whole lot of preparation. In this expanded conversation from our Spontaneous Speaking series, Bianchi offers a behind-the-scenes look at how he prepares for — and performs in — moments where being calm, in control, and adaptable are essential.
“We don’t translate words — we translate ideas,” Bianchi explains, highlighting the mindset shift that allows interpreters to go beyond language and convey meaning with clarity and nuance. He shares the role of rigorous preparation, physical grounding, and mental focus in his work, and explains how tools like note systems, pre-session rituals, and active listening help manage cognitive load during live interpretation.
In this episode of Think Fast, Talk Smart, Bianchi and host Matt Abrahams explore how the principles of simultaneous interpretation apply far beyond the booth — offering valuable strategies for anyone who needs to communicate effectively under pressure, adapt in the moment, and ensure their smartest communication happens without a script.
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Master the art of thinking on your feet and turning unpredictability into powerful communication.
Being quick on your feet isn’t just a performance skill — it’s a communication necessity. And for Peter Sagal, longtime host of NPR’s Wait Wait… Don’t Tell Me, it’s a craft he’s honed over more than two decades in front of a live audience. In this expanded conversation from our Spontaneous Speaking series, Sagal shares what it really takes to communicate with presence, flexibility, and confidence when the script goes out the window.
“My job was no longer to be funny — my job was to make funny possible,” Sagal explains, reflecting on the shift from performer to facilitator. He opens up about how structure and ritual prepare him to embrace chaos, why listening matters more than cleverness, and how he defines success not by what he says, but by what others are able to say because of him. “Preparation is key,” he notes, “but being willing to let go of that preparation and follow what’s happening in the moment is really important.”
In this episode of Think Fast, Talk Smart, Sagal and host Matt Abrahams discuss how to navigate speaking on the spot—whether you're managing meetings, leading teams, or handling high-stakes conversations—and offer a powerful reminder: the best spontaneous communicators don’t control the moment—they connect through it.
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When communicating with their employees, most firms have no idea who they’re talking to.
Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.
Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies’ approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"
In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it’s about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.
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Real connection means understanding your audience, staying true to yourself, and creating space for others.
How do you communicate who you are, what you stand for, and leave space for others to do the same? At the Stanford Seed Summit in Cape Town, South Africa, three GSB professors explored why real connection is built through authentic communication.
For Jesper Sørensen, authentic organizational communication means talking about a business in ways customers or investors can understand, like using analogies to relate a new business model to one that people already know. For incoming GSB Dean Sarah Soule, authentic communication is about truth, not trends. Her research on "corporate confession" shows that companies build trust when they admit their shortcomings — but only if those admissions connect authentically to their core business. And for Christian Wheeler, authentic communication means suspending judgment of ourselves and others. “We have a tendency to rush to categorization, to assume that we understand things before we really do,” he says. “Get used to postponing judgment.”
In this special live episode of Think Fast, Talk Smart, host Matt Abrahams and his panel of guests explore communication challenges for budding entrepreneurs. From the risks of comparing yourself to competitors to how your phone might undermine genuine connection, they reveal how authentic communication — whether organizational or personal — requires understanding your audience, staying true to your values, and creating space for others to be heard.
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