Customer-Led Growth | The Power of Listening & Responding to Your Customers

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True Worth Tech Talks

True Worth

19 episodes

6 days ago

Welcome to the True Worth Tech Talks Podcast, where we explore technology and data transformation. In each episode, we speak with senior experts on the challenges and successes of delivering tech and data projects. As a global tech consultancy, True Worth Consulting builds high-performing teams and provides strategic guidance to drive business growth. We connect clients with 150+ expert tech specialists through the True Worth Collective to deliver tailored solutions. Join us for insights on leveraging technology to unlock your business’s true worth.

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Careers

Business

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Customer-Led Growth | The Power of Listening & Responding to Your Customers

True Worth Tech Talks

58 minutes 41 seconds

5 months ago

Customer-Led Growth | The Power of Listening & Responding to Your Customers

Are you ready to hear how a sales manager became a customer experience champion?

Ed Micklewright shares his journey from sales at Cyber Till to becoming their Chief Customer Officer. Learn how he:

Identified and fixed friction points in the customer service process.
Championed a customer-led approach that drove growth.
Created a culture of empathy that improved the bottom line.
Built customer forums and executive sponsor programs for key clients.
Navigated challenges like product migrations and COVID-19.
Discovered the importance of change management and empowering people.