In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...
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In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...
Why UC and Contact Center Convergence Is a Game-Changer With VOSS
UC Today
18 minutes
1 month ago
Why UC and Contact Center Convergence Is a Game-Changer With VOSS
Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees. With decades of experience at the heart of UC transformation, Bill Dellara shares practical...
UC Today
In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...
