UC Today

EXPLORE

Society & Culture

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/68/4c/b7/684cb77f-c64e-16ac-cdf8-f19c73584a13/mza_15583930980765501822.jpg/600x600bb.jpg

UC Today

UC Today

770 episodes

2 days ago

In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...

Show more...

All content for UC Today is the property of UC Today and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...

Show more...

Episodes (20/770)

UC Today

Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers

In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them. With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording ...

2 days ago

19 minutes

UC Today

Choosing Communication Tech for Industrial Environments for Today and Tomorrow

Kristian McCann sits down with Ryan Zoehner, CEO at Algo Communication Products, and Ariel Posvolsky, Director of Customer Success Engineering at Algo, to unpack how manufacturers can finally bring their industrial floors into the unified communications era. Modern factories run 24/7, but many still rely on paging systems installed before the internet existed. In this conversation, Ryan and Ariel explain how to turn fragmented radios, DECT phones, sirens, and legacy amps into a cohesive, UC-...

5 days ago

17 minutes

UC Today

AI Governance Crisis: 88% of Firms Face Governance and Security Challenges They Can't Control - Theta Lake

In this eye-opening interview, Rob Scott of UC Today is joined by Stacey English, Director of Regulatory Intelligence at Theta Lake, to explore what’s becoming one of the biggest emerging risks in financial services: AI governance failure. Theta Lake’s recent research, based on insights from 500 financial institutions, shows a concerning paradox: while AI promises massive productivity gains, most firms are flying blind when it comes to monitoring AI-generated communications, making them vuln...

3 weeks ago

17 minutes

UC Today

Why UC and Contact Center Convergence Is a Game-Changer With VOSS

Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC). As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees. With decades of experience at the heart of UC transformation, Bill Dellara shares practical...

3 weeks ago

18 minutes

UC Today

The Enterprise Challenges of Managing Emergency Services in Your UC Setup

Is your enterprise struggling with E911 compliance across multiple UC platforms? 🚨 Marc Haimsohn, VP Sales & Partnerships at Kurmi, reveals how Fortune 500 companies are automating emergency services management to meet Kari's Law and Ray Baum's Act requirements - cutting provisioning time from 30+ minutes to under 60 seconds. 🎯 WHAT YOU'LL LEARN: ✅ Why accurate, real-time location data is critical for multi-site enterprises ✅ How to reduce E911 provisioning errors through centralized ma...

3 weeks ago

10 minutes

UC Today

The Shifting Challenges Organizations Face with Secure Messaging

Join host Kristian McCann and Ari Applbaum, VP of Marketing at LeapXpert, as they dive deep into the evolving security landscape of enterprise messaging. With messaging apps like WhatsApp, WeChat, and iMessage now integral to daily business communications, understanding the risks and solutions is more critical than ever. This insightful conversation unpacks why every business leader, IT professional, and compliance officer should pay attention to the hidden vulnerabilities in of...

3 weeks ago

14 minutes

UC Today

Breaking Down Barriers to Managing Agent Lifecycles in Contact Centers

Join UC Today's Kristian McCann as he sits down with Quang Le, Product Manager at Kurmi, to explore the evolving challenges and innovative solutions in managing agent life cycles within contact centers. With organizations facing increasing complexity from seasonal spikes, platform fragmentation, and the demands of distributed teams, the realities of managing agent onboarding, offboarding, and ongoing administration in today’s fast-paced contact center environments are increasingly comp...

3 weeks ago

11 minutes

UC Today

Elevating Hybrid Collaboration with Multi-Platform UC Innovation

As hybrid work becomes the norm, enterprises face new challenges around collaboration, platform integration, and user experience. In this exclusive interview, Tata Communications’ Vivek Kar explores what it takes to build flexible, secure, and scalable communication environments that support diverse user needs. Key discussion points include: Why multi-platform UC support is now a business-critical capability – from mergers to legacy systems, find out what’s driving platform diversity. The ...

3 weeks ago

10 minutes

UC Today

Big UC Update: New Era Technology

Join UC Today's Kristian McCann as he talks with Joe Gillis, Senior Vice President of Sales and GVC & Strategic Growth about New Era Technology and their solutions and market insights. In this comprehensive interview, Gillis shares his thoughts on the power of partnerships, the evolving world of AI, and how New Era is tackling the challenges of delivering seamless service on a global scale. If you’re interested in understanding how a leading systems integrator helps companie...

3 weeks ago

18 minutes

UC Today

The Latest News on Mitel's Resurgence, Google Beam, InfoComm, Cisco Live, and More

In this jam-packed episode of UC Big News, host Kieran Devlin is joined by expert analysts Jon Arnold, Melody Brue, Craig Durr, and Zeus Kerravala for a whirlwind tour of the latest from the unified communications world. The team unpacks Mitel’s return from bankruptcy, gets hands-on with Google Beam's volumetric video marvel, and decodes Cisco’s new enterprise-focused vision for Webex, fresh from Cisco Live 2025. Whether you're a tech leader, vendor watcher, or just UC-curious, this is the ep...

3 weeks ago

31 minutes

UC Today

SIPPIO’s Fleet Week 2025 Unpacked: AI-Driven Voice, Accelerating Channel Growth, & the Future of UC

In this UC Today interview, Christopher Kerry sits down with Steve Forham, Marketing & Channel Chief at Cypio, to unpack the latest in Unified Communications — from Microsoft Teams, Zoom, and Cisco Webex, to AI-driven innovation transforming the hybrid workplace. 📌 Key Takeaways: 🔵 How UCaaS vendors like Microsoft, Zoom, and Cisco are shaping AI-powered collaboration experiences 🔵 Why best-of-suite strategies are overtaking best-of-breed in enterprise communications 🔵 Practical ways par...

3 weeks ago

20 minutes

UC Today

The Future of Workplace AV With Crestron: From Smart Spaces to Seamless Experiences

As the lines blur between workplace design, employee experience, and collaboration technology, AV is stepping out of the shadows and into the spotlight. In this expert-led discussion, UC Today’s Kieran Devlin is joined by Brad Hintze, VP of Global Marketing at Crestron, to explore why enterprise AV is no longer just about cables and cameras—it’s now a foundational layer of modern workplace strategy. In this insightful interview, Brad Hintze shares how AV is transforming from a background sup...

3 weeks ago

12 minutes

UC Today

BIG UC Update - Inside Theta Lake's AI Compliance Innovation with Dan Nadir

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and why compliance can no longer be an afterthought. Dan shares his unique journey from cognitive science graduate to CPO, diving deep into the evolut...

1 month ago

35 minutes

UC Today

Hybrid UC: Mitel’s Strategy for Evolution, Not Revolution in the AI Era

Hybrid communications aren’t just about keeping up, they’re about staying ahead. In today’s world of rising costs, tighter regulations, and the pressure to modernize without disruption, many organizations face a critical question: How do we evolve our communications systems without losing control or breaking the bank? In this conversation, Mark Duff from Mitel shares practical strategies for transforming legacy systems into smarter, hybrid platforms that drive resilience, security, and produ...

1 month ago

12 minutes

UC Today

Building a Culture of Connection in the Hybrid Workplace With Crestron

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust. Hybrid work may be here to stay, but c...

1 month ago

20 minutes

UC Today

Operator Connect Done Right: What IT Leaders Need to Know Ahead of 2026

In this UC Today interview, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, to discuss the evolving landscape of Operator Connect and what IT leaders need to know before 2026. Rubio, who has led CallTower’s global expansion across 80 countries, offers a front-row view into how enterprises can optimise Microsoft Teams connectivity, integrate AI, and maintain compliance in complex, multi-region deployments. This is a must-watch for IT decision-makers prepari...

1 month ago

17 minutes

UC Today

The Latest UC News on WebexOne 2025, Slack the Agentic OS, Microsoft AI Update, and more

In this episode of The UC Big News Show, host Kieran Devlin is joined by analysts Zeus Kerravala (ZK Research), Melody Brue (Moor Insights & Strategy), Irwin Lazar (Metrigy), and Craig Durr (The Collab Collective) for a powerhouse discussion on the latest developments across the unified communications and collaboration space. From Cisco’s AI ambitions to Microsoft’s multi-model pivot, this is your expert guide to the biggest moves in enterprise tech — and what they mean for the future of ...

1 month ago

41 minutes

UC Today

UC Reality Check 2026: Navigating AI, Hybrid Work, and the Human Element

With AI integrated into nearly every platform and hybrid work firmly established, it’s crucial to cut through the noise and understand what truly drives value. Join Sara Barr, Learning and Development Director at Nuwave Communications, as she puts Rob Scott, Founder and Publisher of UC Today, in the hot seat for an unfiltered “UC Reality Check 2026.” This candid conversation reframes UC not just as a technology purchase, but as a critical driver for employee experience and business outcomes. ...

1 month ago

31 minutes

UC Today

How Nuwave Tames UC Complexity and Delivers Simplified, Scalable Service Management

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service ma...

1 month ago

8 minutes

UC Today

Duty of Care in 2025: How Intrado’s ERS Ensures 911 Compliance - UC Today News

In this essential video from UC Today, host Kieran Devlin sits down with Lauren Kravetz, Vice President of Government Affairs, André Malais, Senior Product Manager, and Rhys Rueffert, Product Manager, all at Intrado, to unpack one of the most urgent enterprise topics in 2025—duty of care and emergency readiness. With U.S. laws like Kari’s Law, Ray Baum’s Act, and Alyssa’s Law reshaping how organizations must respond to emergencies, this conversation dives deep into the role Intrado’s Emergen...

1 month ago

14 minutes