I’m sharing the replay of my recent Live Q&A session where we dug into all things client retention, communication, and keeping your web design business running smoothly… even when outages hit or the unexpected happens. You’ll hear me break down some of the same strategies I taught at the recent Circle Summit — including how to set boundaries, create repeatable touchpoints, and turn one-time clients into long-term fans. And since we’re heading into Black Friday, I also walk through this ...