What does service design look like inside government?
In this episode, Amy Yee talks with Shannah Segal, Experience Design Lead at the Ontario Digital Service, about the craft behind designing public services that work for people.
Shannah shares honest, grounded insights from her work across government and the private sector — from the role of user research and contextual inquiry, to the realities of navigating policy, silos, and organizational culture. Together, they explore why traditional approaches often fall short, how design teams build trust inside complex systems, and what it takes to balance innovation with accountability.
Topics include:
• Why service design is uniquely suited to the public sector
• The difference between policy consultations and true user research
• Designing for diverse populations when “everyone is the user”
• Lessons from the Verify App during the pandemic
• The human and emotional context behind public services
• Working with executives and overcoming silos
• The risks of over-valuing deliverables (and why blueprints aren’t the whole answer)
• Trauma-informed research and ethical design
• The future of service design and the skills that matter most
Whether you work in government, UX, public-sector innovation, digital transformation, or policy, this episode offers a realistic and human perspective on the practice of public service design.
AI is changing the rules of adaptation.
In this episode of Wired for Change, host Amy Yee sits down with transformation strategist, serial entrepreneur, author, keynote speaker and Flipwork founder Nikki Barua to explore what change management must become in the AI era.
From AI FOMO and culture traps to identity shifts and continuous reinvention, they discuss how leaders can help their people thrive instead of fear the future.
Highlights:
Why change management needs to change
The danger of unstructured AI experimentation
How to build AI-native mindsets and psychological safety
Shifting from labor to leverage—empowering humans through AI
Redefining success and scale in transformation
A practical, human conversation for anyone shaping the future of work.
#FutureOfWork #Leadership #AI #ChangeManagement #DigitalTransformation
As artificial intelligence becomes part of how Canadians access mental health care, trust, safety, and inclusion have never mattered more.
In this episode of Wired for Change, Amy Yee speaks with Maureen Abbott, Director of Innovation at the Mental Health Commission of Canada (MHCC). Together, they explore how digital tools can expand access to care while protecting the dignity and privacy of every user.
You’ll hear about:
Canada’s new e-Mental Health Strategy and its six priorities for ethical innovation
How the MHCC is developing AI guidance to safeguard mental health and substance-use care
The risks of unregulated chatbots — and the tragic lessons shaping safer design
Cultural safety, lived experience, and app-assessment frameworks that build public trust
Why human oversight still matters in an age of machine empathy
From Stepped Care 2.0 to late-night peer-support apps that save lives, this conversation dives deep into what it really means to design for trust — and to build a digital future Canadians can believe in.
🎙️ Hosted by Amy Yee
📍 Guest: Maureen Abbott, Director of Innovation, Mental Health Commission of Canada
🔗 Explore more episodes at wired-for-change.com
How do you build digital trust in one of the world’s most complex and high-stakes industries?
In this episode of Wired for Change, cybersecurity meets transformation as host Amy Yee sits down with Iain Paterson, CISO (Chief Information Security Officer) at Well Health Technologies—a digital health leader managing thousands of clinics and software assets across North America.
From his early days in banking and red-team operations to leading cyber strategy in healthcare, Iain shares a masterclass in resilience, risk, and culture.
They explore:
How healthcare’s digital expansion reshapes risk and resilience
Why cybersecurity must be treated as a team sport built on “shared fate”
The new frontier of AI-driven threats and agentic AI inside organizations
What small and mid-sized businesses can learn from healthcare’s cyber evolution
Why trust—not technology—is the real foundation of digital transformation
This episode is a must-listen for CISOs, healthcare innovators, and anyone navigating the intersection of cybersecurity, leadership, and change.
Keywords: CISO, cybersecurity, digital health, resilience, risk management, AI agents, leadership, transformation, digital trust, Well Health Technologies, Iain Paterson, Amy Yee
Trust isn’t just earned — it’s engineered.
In this fifth installment of the Digital Transformation Dream Team series, host Amy Yee explores how cybersecurity, privacy, and systems thinking come together to build transformations people can believe in.
Meet three essential archetypes:
The Cyber Defender (Winston Churchill) — protecting systems and foresight under siege
The Trust Guardian (George Orwell) — designing for dignity, transparency, and human rights in a data-driven world
The Systems Steward (Rachel Carson) — anticipating long-term impact and unintended consequences across interconnected systems
From wartime radar to Orwellian warnings to environmental foresight, this episode reveals the care and courage it takes to engineer trust — and what happens when those values are ignored.
🔗 Learn more at wired-for-change.com
Financial services is a global dependency. Payments, trading, and banking platforms are the backbone of modern economies — and adversaries know it. That’s why fraud, ransomware, DDoS, supply chain exploits, and even deepfakes are converging into systemic risks.
In this special session, (note - may be easier to consume on video via Spotify and YouTube due to visuals) Amy Yee (Chief Digital Officer at Relevantz, Chief Digital Transformation Officer at C3SA, and host of Wired for Change) lays out a practical five-step roadmap for Zero Trust adoption in financial services. Drawing on regulatory expectations, real-world case studies, and FS-ISAC threat intelligence, she maps today’s threats to concrete actions that boards, CISOs, and technology leaders can take now.
📌 What you’ll learn in this session:
Why financial services is now treated as critical infrastructure, alongside energy and healthcare.
The five biggest systemic challenges facing the sector — from legacy systems to cloud/API sprawl and third-party concentration risk.
The 10 Zero Trust domains and how they align with FS regulators (OSFI, OCC, EU DORA, etc.).
A five-step roadmap to resilience:
Governance & Incident Preparedness – counters The Extortionist
Defensible Architecture – counters The Sleeper Agent
Strong Identity & Endpoint Controls – counters The Manipulator
Securing Data, Apps & Third-Party Access – counters The Disruptor
Continuous Monitoring & Threat Intelligence – counters The Opportunist
How to sequence Zero Trust for different types of FS institutions (retail vs. investment).
The role of storytelling and “villain personas” in driving engagement and understanding — one of the biggest barriers to adoption.
🎯 Who should listen:
CISOs, CIOs, CROs, and Chief Digital/Transformation Officers
Risk, compliance, and fraud leaders
Executives who need to translate Zero Trust into board-level and regulatory language
🔗 Connect with Amy Yee:
LinkedIn: https://www.linkedin.com/in/amyyee/
Podcast: Wired for Change on Spotify, Apple Podcasts, and Amazon Music
What happens when the lights go out?
In this episode of Wired for Change, host Amy Yee sits down with Cheryl Biswas, Strategic Threat Intelligence Specialist, to explore the real-world impact of cyber threats on critical infrastructure — from power grids and water supplies to hospitals and financial systems.
Cheryl shares her personal journey into cybersecurity, sparked by the discovery of Stuxnet, and explains why threat intelligence is not just about collecting data but about providing context, meaning, and timely action. Together, they dive into:
How nation-state adversaries exploit fear and disruption
The lessons of Stuxnet, Ukraine’s power grid attacks, and Volt Typhoon
Why OT/ICS systems present unique risks for critical infrastructure
How tabletop exercises expose hidden organizational gaps
The role of diversity, community, and the next generation of cyber defenders
This conversation connects geopolitics, technology, and human psychology — reminding us that defending critical infrastructure is ultimately about protecting the things of life.
🔔 Subscribe to Wired for Change for more conversations on digital transformation, cybersecurity, and resilience.
The Hon. Sergio Marchi has lived a remarkable public life — from community activist and city councillor to federal cabinet minister and Canadian ambassador. Now, in his new book Pursuing a Public Life, he reflects on three decades in politics and diplomacy, and makes a call to action for a new generation of leaders.
In this conversation with host Amy Yee on Wired for Change, Marchi shares candid lessons on trust, compromise, and perseverance, and explains why, despite today’s cynicism, politics can still be a force for positive change. From his early activism to leading in the environment, trade, and immigration portfolios, Marchi explores both the challenges and the satisfactions of public service.
📖 Pursuing a Public Life launches November 4 and is available now for pre-order on Indigo, Chapters, and Amazon.
🔔 Subscribe to Wired for Change for more conversations on transformation, leadership, and the people shaping our future.
Leadership drift is real — teams start aligned, but over time priorities shift, communication breaks down, and performance slips.
In this episode, Amy Yee talks with Michelle Chambers about how leaders can recognize the signs of drift, rebuild alignment, and coach their teams back to high performance.
Practical insights on:
Change leadership vs. change management
Spotting early warning signs of drift
Building trust, psychological safety, and resilience
A must-listen for anyone leading through transformation.
Cyber threats to critical infrastructure are no longer hypothetical — they’re already inside the walls. In this special SecureWorld session, Amy Yee (Chief Digital Transformation Officer at C3SA, Chief Digital Officer at Relevantz, and host of Wired for Change) breaks down a practical Zero Trust roadmap designed for OT and ICS environments.
With a unique comic-book “villain persona” framework, Amy brings to life the real adversaries targeting energy, water, transportation, and healthcare systems — from state-sponsored groups like Volt Typhoon and Cyber Av3ngers, to ransomware crews behind Colonial Pipeline–style attacks, to precision saboteurs modeled on Stuxnet/TRITON.
What you’ll learn in this episode:
Why every country defines “critical infrastructure” differently — and why adversaries don’t care.
A five-year timeline of global CI cyberattacks (2020–2025).
The five systemic challenges facing OT and ICS security.
How insecure legacy protocols (IEC-104, DNP3, Modbus) widen the attack surface.
A step-by-step Zero Trust roadmap aligned with SANS ICS Critical Controls.
The four cyber villain personas — Sleeper Agent, Saboteur, Loud Intruder, Extortionist — and how Zero Trust layers stop them.
Common pitfalls and how to avoid them in CI cybersecurity programs.
This isn’t theory — it’s a roadmap you can apply right now to strengthen resilience, break down silos, and protect the systems everyone depends on.
#ZeroTrust #Cybersecurity #CriticalInfrastructure #OTSecurity #ICSSecurity #SecureWorld
Logistics may be invisible to most of us, but it’s one of the biggest forces shaping our daily lives — and one of the largest sources of global emissions.
In this episode of Wired for Change, host Amy Yee sits down with Richard Savoie, engineer, entrepreneur, and CEO of Adiona Tech, to explore how AI and advanced optimization are transforming deliveries, reducing costs, and driving sustainability in supply chains.
Richard shares his journey from his first childhood business to building a company that has powered tens of millions of deliveries and worked with global giants like Coca-Cola. Along the way, he explains why:
Re-optimizing existing fleets is the cheapest way to cut emissions
AI is uncovering hidden inefficiencies in logistics that humans can’t see
Regulations, EV adoption, and sustainability pressures are reshaping the industry
Startups can thrive — even when working with slow-moving enterprise giants
We also look ahead at agentic AI, electric vehicles, and quantum computing — and what they mean for the future of logistics.
If you’re interested in AI, sustainability, or how innovation scales inside complex systems, this episode pulls back the curtain on the hidden world of logistics.
Keywords for SEO: AI logistics, sustainable supply chains, last-mile delivery, emissions reduction, entrepreneurship, Richard Savoie, Adiona Tech, optimization, supply chain innovation
What does it really take to change — yourself, your team, or your organization?
In this episode of Wired for Change, host Amy Yee speaks with Jill Reilly, author of the upcoming book The 10 Permissions, about why transformation begins with giving ourselves permission first.
Drawing from three decades of global work — from South Africa’s transition to democracy to leading HIV/AIDS programs in Zimbabwe and advising boardrooms — Jill shares how change is rarely linear and why permission is the missing ingredient for lasting transformation.
You’ll hear:
Why inaction is wildly draining and how to reclaim energy.
The difference between routine correction and routine adaptation in culture.
How to practice micro-permissions that unlock change in everyday life.
Why permission is a 21st-century skillset for leaders and organizations.
If you’ve ever hesitated to speak up, lead boldly, or take the first step toward transformation, this conversation will inspire you to rethink what’s possible.
📕 Jill’s book The 10 Permissions launches mid-September.
https://www.amazon.com/Ten-Permissions-Redefining-Adulting-Century/dp/1963827295
Ransomware is no longer just smash-and-grab — it’s a long game. Attackers are more persistent, better resourced, and increasingly using "Ransomware as a Service" to scale their impact.
In this episode of Wired for Change, Amy Yee is joined by Greg Davison (Mimic) and Jarett Parent (C3SA) to explore why organizations must rethink how they defend critical systems. From closing the 20% detection gap to preparing boards for tough questions, this conversation highlights practical strategies for CISOs, IT leaders, and executives who need resilience today.
Chapters:
00:00 – The Modern Ransomware Landscape
05:00 – Mimic’s Origin Story & Mission
09:00 – The Mimic–C3SA Partnership
12:00 – Deflection vs Detection: A New Defense Strategy
19:00 – AI, Innovation, and the Next Wave of Threats
26:00 – What Boards & CISOs Need to Ask
36:00 – The Future of Cyber Resilience
41:00 – Final Reflections
For more information about C3SA: https://c3sa.comFor more information about Mimic: https://mimic.com/
OKRs and rigid performance targets are supposed to help teams focus — but too often, they push us toward short-term wins that chip away at our long-term vision.
In this episode of Wired for Change, host Amy Yee talks with Radhika Dutt, author of Radical Product Thinking, about why conventional goal setting can unintentionally kill innovation and how to replace it with a more powerful approach: puzzle setting and puzzle solving.
We explore:
Why goals can create “vision debt” and performance theater
How reframing projects as puzzles unlocks curiosity and collaboration
Real-world examples from startups, global companies, and regulators
Practical tools to keep products and transformations vision-driven
How to foster psychological safety so teams can question, adapt, and innovate
If you’ve ever hit your targets but felt further from your mission, this conversation will help you move beyond the checkbox and make real progress.
Episode guest: Radhika Dutt – Author, Radical Product Thinking
In this episode of Wired for Change, host Amy Yee explores what it really takes to keep transformation efforts on track when things get messy — because they always do.
When priorities shift, trust falters, or unexpected disruptions hit, how do you build a team that can bend without breaking?
Amy introduces three essential roles from her Digital Transformation Dream Team framework:
🔹 The Adaptive Organization Designer – Inspired by Florence Nightingale, rethinking team structures and systems under pressure
🔹 The Velocity Catalyst – With lessons from Taiichi Ohno, removing friction and building trust and momentum
🔹 The Strategic Diplomat – Channeling Eleanor Roosevelt to keep alignment, trust, and tough conversations on track
Whether you're leading digital transformation, designing resilient organizations, or just trying to adapt to rapid change, this episode offers practical insights rooted in real-world experience — and a few historical surprises.
🎧 Subscribe and explore more at: www.wired-for-change.com
#DigitalTransformation #OrganizationalDesign #Leadership #SystemsThinking #ChangeLeadership #WiredForChange
What does it take to lead transformation in one of the most complex, high-stakes environments in the public sector?
In this episode of Wired for Change, Amy is joined by Derek Dobson, a veteran strategist and defence innovation leader, to explore how change really happens inside the Canadian defence sector. From his military background to his current work at the systems level, Derek offers a rare perspective on how leadership, policy, and emerging technologies intersect.
Together, they discuss:
Mission command and agile leadership in high-pressure environments
Civilian vs military mindsets when navigating risk and innovation
The shift from platform-centric to data-centric defence strategies
Rethinking ROI in national security: what are we really buying?
Why AI, cyber resilience, and digital sovereignty demand new thinking
The realities of innovation procurement in Canada
What we can learn from both the battlefield and the boardroom
If you care about public sector innovation, complex system transformation, or defence and sovereignty in the digital age, this conversation is for you.
🎧 Subscribe for more episodes on digital leadership, systems thinking, and meaningful change.
Mastering the Mental Game of Leading Change – with Jennifer Selby Long
What separates high-performing leaders during transformation? According to executive coach Jennifer Selby Long, it's not just strategy or execution—it's mindset.
In this episode of Wired For Change, we explore the human side of change leadership, drawing powerful lessons from performance psychology and the world of elite athletes. Jennifer shares insights from decades of coaching senior leaders and transformation teams, unpacking what it takes to lead through uncertainty, resistance, and rapid change.
🎯 Topics include:
The difference between change management and change leadership
How neuroscience explains team resistance—and how to respond
Why mindset is crucial for staying focused and effective
Building trust and influence with reluctant stakeholders
Telling better stories that engage and align your organization
The role of AI in supporting (and not replacing) human leadership
How to develop self-awareness, resilience, and emotional grounding
Whether you're leading digital transformation, navigating high-stakes change, or just trying to stay steady amid chaos—this episode is packed with insight and practical wisdom.
📩 Guest: Jennifer Selby Long
🔗 Learn more at selbygroup.com
What does it really take to scale a company wisely?
In this episode of Wired for Change, host Amy Yee sits down with tech industry veteran and former CEO Rich Napoli to explore the critical decisions leaders face at every stage of organizational growth. From deciding how much structure is too much (or too little), to knowing when a role—or a person—no longer fits, Rich brings decades of hard-won insights from growing companies across multiple sizes and sectors.
We talk about:
Why organizations need the right-sized structure at each growth stage
How to avoid growing too fast—or staying too small for too long
Hiring the right first five people and building culture from day one
What to do when early team members no longer scale with the business
How to build scaffolding that supports growth without smothering it
The CEO’s evolving role as organizations mature
Rich shares powerful analogies—from biology to startups—and candid stories from his time leading product development, scaling teams, and helping companies navigate high-stakes transitions.
If you're a founder, executive, or transformation leader trying to make the right calls at the right stage, this episode is full of insights you won’t want to miss.
🎧 Listen now and subscribe to Wired for Change for more conversations on scaling, transformation, and leading through complexity.
What do Julius Caesar, Walt Disney, and Nikola Tesla have in common?
They each represent a timeless role in making complex systems actually work — especially when you're leading large-scale transformation or trying to unite tech and strategy.
In this episode of the Digital Transformation Dream Team series, we explore three essential archetypes:
🏛 The Systems Orchestrator – Julius Caesar: Designed governance models that scaled across a massive empire
🎢 The Experience Designer – Walt Disney: Transformed both customer and employee experience through intentional service design
⚡ The Tech Trailblazer – Nikola Tesla: Constantly pushed the edge of what’s possible and made it real
These roles ensure your strategy doesn’t get lost in translation, and your systems don’t collapse under complexity.
Listen in to learn:
How to recognize and support each of these roles on your team
Why transformation efforts fail without this balance
What lessons history’s most visionary builders can teach us today
Explore the full mini-series videos at: https://youtube.com/@wired-for-change
Bonus content at: https://amyeyee.substack.com/
📬 Subscribe to get future episodes and insights from Wired for Change
As AI and cybersecurity threats grow more complex, the talent pool in governance, risk, and compliance is shrinking. GRC expert Shruti Mukherjee joins host Amy Yee to explore why professionals are leaving, what’s at stake, and how we can build a risk-savvy culture before it’s too late.