Doing More With Less: Serena Gonsalves-Fersch on Lean Talent Teams and Big Impact

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Workplace Stories by RedThread Research

Stacia Garr & Dani Johnson

117 episodes

1 day ago

At RedThread, we love data—but we know stories are what stick. That’s why we bring together thinkers, writers, leaders, and practitioners to share real-world insights about what works in the workplace, what they’ve learned, and where the future of work is headed. We keep it insightful, thought-provoking, and maybe even a little irreverent.

But we don’t stop at conversations. Our research, events, and community turn insights into action, helping organizations and individuals navigate the changing world of work.

Want to be part of the conversation? Join our community for free and connect with others shaping the future of work.

Learn more about RedThread Research here: https://redthreadresearch.com/home

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Management

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Doing More With Less: Serena Gonsalves-Fersch on Lean Talent Teams and Big Impact

Workplace Stories by RedThread Research

49 minutes

3 months ago

Doing More With Less: Serena Gonsalves-Fersch on Lean Talent Teams and Big Impact

Dr. Serena Gonsalves-Fersch, Global Head of Talent and Academy, shares her refreshingly candid perspective on the evolving role of Learning and Development (L&D) in today’s organizations.

You’ll hear her challenge traditional approaches to employee learning, advocate for seamless integration between learning, talent, DEIB, and performance, and call out industry complacency.

Serena also shares how her small but mighty team serves 14,000 employees across the globe by staying closely attuned to actual business needs and leveraging the power of data and AI—not just for content creation, but for true predictive insights.

Listen in for a fascinating discussion that covers everything from the purpose of L&D, how technology is reshaping talent strategies, to the importance of connecting learning directly to organizational impact.

You will want to hear this episode if you are interested in...

[00:00] Integrated learning & talent strategy.
[09:10] Rethinking organizational learning approaches.
[21:47] Defining HR's role in automation.
[29:04] Streamlining your learning and development team.
[31:23] Creating GCP learning journeys.
[34:49] Diversity, equity, and inclusion (DEI) in workplace policy.
[40:34] AI's Role in boosting efficiency and elevating humanity.
[47:08] Organizations as continuous learners.

Resources & People Mentioned

Connect with Dr. Serena Gonsalves-Fersch

Dr. Serena Gonsalves-Fersch, FLPI on LinkedIn

Connect With Red Thread Research

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