In this episode of Workplace Stories, we sit down with Lori Niles-Hoffman, global learning strategist, EdTech advisor, and author of The Eight Levers of EdTech Transformation. With over 25 years of experience implementing large-scale learning systems, Lori brings a no-nonsense, deeply human perspective to how organizations can thrive at the intersection of technology, data, and talent.
Lori reveals why EdTech success isn’t about shiny tools, it’s about mastering eight foundational levers that determine whether your learning strategy creates value or chaos. From ecosystem thinking to stakeholder management, she explains how leaders can future-proof learning strategies through data, design, and disciplined experimentation.
You’ll hear candid insights on how AI is reshaping L&D, not by changing the rules, but by exposing where we’ve been weak all along. Lori also shares why the “backend just got sexy,” and how the next competitive edge won’t come from beautiful interfaces, but from the quality of data and insights driving them.
You will want to hear this episode if you are interested in...[00:00] The eight levers shaping EdTech transformation.
[06:00] Lessons from 25 years in enterprise learning systems.
[09:00] Why most L&D tech investments fail before they start.
[14:00] The rise of data literacy and “sexy backends” in learning design.
[17:00] Why clean data matters more than new tool.
[24:00] A breakdown of the eight levers and how they work together.
[29:00] Stakeholder management and ecosystem thinking in practice.
[35:00] The new role of AI in exposing weak learning strategies.
[39:00] Why skills, not titles, will define the future of learning.
[41:00] The human side of transformation: keeping people at the center.
The Future of Learning Isn’t About Tech, It’s About LeverageLori’s framework flips the script on how organizations approach learning transformation. Rather than starting with technology, she urges leaders to first clarify their target operating model, data readiness, and stakeholder relationships. The result? Smarter decisions, stronger credibility, and sustainable change.
Her book’s eight levers, ranging from content strategy to ecosystem alignment, help leaders navigate the “medium term” (through 2028) of rapid evolution in learning technology. As Lori puts it, the goal isn’t to adopt AI or automation for their own sake, it’s to make learning adaptive, outcomes-focused, and undeniably relevant.
Data, Ecosystems, and the “Sexy Backend”Forget fancy dashboards, Lori believes the true revolution is happening behind the scenes. As user interfaces disappear and voice or text prompts replace them, differentiation will come from data governance, interoperability, and predictive insights. The backend, she says, is now where strategy lives.
She emphasizes that AI doesn’t change the levers, it exposes their weaknesses. The organizations winning in this new era will be those that invest in clean data, aligned systems, and smart stakeholder engagement.Skills as the Spine of the Future WorkforceAmong the eight levers, Lori highlights skills as the “spine” connecting every other element of learning strategy.
She challenges L&D professionals to stop chasing shiny taxonomies and instead treat skills like a supply chain, measured, managed, and constantly replenished. The goal isn’t just mobility or efficiency; it’s resilience.
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