Today, I’m joined by Stan Hill, Executive Director of Pharmacy Services at MemorialCare in Orange County, California. Stan has built a remarkable career from the ground up — starting as a pharmacy clerk before becoming a technician, critical care pharmacist, and now a hospital pharmacy leader overseeing multiple facilities. In this episode, we explore how frontline experience shapes leadership, the hidden operational and compliance risks many hospitals overlook, and how data, culture, and accountability can transform pharmacy operations.
00:00–01:35 — Guest intro & career background
01:35–04:35 — How frontline experience shaped leadership
04:35–09:23 — How Stan evaluates risk
09:23–15:21 — Hidden operational & compliance risks
15:21–19:59 — Spotting process breakdowns
19:59–26:01 — Accountability & culture
26:01–33:07 — Role of systems, data & tech
33:07–39:59 — What makes dashboards useful
39:59–45:02 — Leadership advice for new pharmacy leaders
In today’s episode, we sit down with Robin Rice, Director of Global Technology and Compliance at a company with over 30,000 employees worldwide. Robin shares her journey from procurement to risk management and how she’s learned that success in compliance isn’t just about controls and checklists, it’s about building relationships that foster trust and enable innovation.
Timestamped Summary:
00:00–01:10 | Introduction & Background
01:10–04:40 | Career Path: From Procurement to Risk
04:40–07:40 | Building a Risk Program from Scratch
07:40–10:25 | Changing the Narrative: Risk as an Enabler
10:25–13:00 | Building Trust and Streamlining Processes
13:00–16:00 | Bridging Policy and Practice
16:00–18:10 | Continuous Improvement & Feedback Loops
18:10–21:20 | Process Improvement Philosophy
21:20–22:57 | Closing Thoughts
🎙️ Episode Summary
Guest:Â Jennifer Barish, Senior Manager of People Operations, Lendio
Theme: Building Scalable People Processes — From Office Manager to Process Leader
This episode dives into how Jennifer transitioned from office management into People Operations, scaling HR processes through technology, automation, and cross-functional collaboration. She and host John Fontenot explore lessons in process design, change management, and the human side of operations.
đź•’ Key Timestamps & Takeaways
00:00 – 01:00 | Introduction & Background
01:10 – 02:00 | Discovering a Love for Process
02:10 – 04:20 | Career Evolution
04:40 – 06:10 | The Rise of Process at Lendio
06:12 – 08:20 | Tools as Process Enablers
08:30 – 10:00 | Cross-Functional Collaboration
10:10 – 12:00 | Candidate & Employee Experience
12:20 – 14:40 | Process Implementation Challenges
15:55 – 17:20 | Advice for New People Ops Managers
17:40 – 19:30 | Change Management & Communication
19:35 – 21:35 | Operationalizing Change
22:00 – 23:20 | Continuous Improvement
23:25 – 24:10 | Learning Through Passion
24:10 – 25:15 | Hot Take: Speak Up
25:45 – 26:20 | Final Thoughts
Connect with Jennifer on LinkedIn
Solidify your workflows with XQworkflow
On today's episode of Go With The Workflow, I sat down with process expert, Reuven Shelef, to talk all about risks, processes, and cross-functional execution.
Here's what we discussed:
00:00 – 02:20 | Reuven's Introduction & Background
02:20 – 05:30 | Early Lessons in Risk Mitigation
05:30 – 10:30 | Why Process Matters
10:30 – 15:30 | Slowing Down to Speed Up
15:30 – 19:40 | Trade-offs & Conscious Risk
20:00 – 28:00 | Cross-Functional Processes
29:00 – 36:30 | Agile, Tech Revolution & Documentation
37:00 – 38:05 | Closing & Contact Information
Connect with Reuven:
Book a complimentary 30 minute consulting call at https://meetreuven.com/
Connect with Reuven on LinkedIn: https://www.linkedin.com/in/reuvenshelef/
🎙️ Go with the Workflow by XQworkflow powered by Terlumina
Where business process meets operational excellence.
Join us as we explore the intersection of business process management, operations, and compliance in today’s fast-moving, highly regulated industries. Each episode features real-world insights, expert interviews, and actionable strategies for simplifying complex workflows, scaling operations, and staying ahead of compliance demands.
Whether you're a process owner, compliance professional, operator, or systems thinker, this podcast will help you build smarter, more agile workflows, without the chaos.
đź› Topics we cover:
Workflow design and automation
Compliance best practices
Operational efficiency and scalability
Change management and process governance
Tools, tech, and trends shaping the future of business workflows