Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws)

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Episode 108: These Are a Few of Our Favorite Things

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

5 days ago

1 hour 12 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this feel-good episode, Sherry and Carly unwrap a list of their favorite things — from personal go-to’s to business and industry highlights. Expect laughter, heartfelt moments, and a few surprises along the way!

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Episode 107: Finesse Your Finances with Erin Caleval

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

1 week ago

56 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode, we sit down with Erin Caleval to explore what it really means to be financially resilient—especially in the face of adversity. Erin shares practical insights on how financial health is tested during tough times, and why being prepared can make all the difference. Whether you're navigating cash flow concerns or long-term planning, this conversation offers grounded advice for building a solid financial foundation.

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Episode 106: Trust, Betrayal & Business: Pawfee Talk with Nancy Guinn

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 weeks ago

1 hour 4 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this special Pawfee Talk episode, Carly and Sherry sit down over coffee with Nancy Guinn, the passionate powerhouse behind Dog Krazy, an 8-location indie pet retail chain known for its community roots and no-nonsense leadership. Nancy shares her powerful journey from running multiple pet stores to transitioning into franchise support, all while staying fiercely loyal to her values and people.

We dig deep into a recent, raw Facebook post of hers that stopped us in our tracks—it was about the unseen burdens of leadership, the hard calls business owners make behind closed doors, and the strength it takes to stay silent when others expect you to speak.

This episode is for every pet pro who’s ever felt misunderstood, taken for granted, or stuck between doing what’s right and what’s easy.

🎧 What You'll Hear

Why Nancy stepped away from store ownership and what that transition taught her
The emotional weight of leadership no one prepares you for
When silence is the most professional (and painful) move
Dealing with betrayal, burnout, and boundaries in the pet industry
How to stay loyal to your values, even when it costs you

🐶 About Our Guest

Nancy Guinn is the founder of Dog Krazy, a beloved independent pet retail chain in Virginia. With nearly 20 years in the business, Nancy is a community-driven leader known for her fierce loyalty, high standards, and willingness to show up with honesty and heart—even when it's tough. She recently franchised all her stores and now works behind the scenes to help other pet retailers succeed.

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Episode 105: Event Fatigue for Pet Pros & Customers

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

3 weeks ago

51 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

Are your events starting to feel more like a chore than a celebration? You might be facing event fatigue—and you’re not alone. In this episode, we dive into what event fatigue looks like in the pet retail world and how it impacts both customers and your team.

We explore:

What event fatigue is and why it occurs
Signs like declining customer engagement, staff burnout, and underperforming promotions
How overloading your calendar with too many events can lead to marketing fatigue
Practical insights into how to refresh your approach and bring the excitement back

Whether you run a grooming salon, pet store, or daycare, this episode is your guide to recognizing and overcoming event burnout—for good.

🐾 Tune in to find smarter, more sustainable ways to keep your events impactful and energizing!

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Episode 104: 50 Ways to Train Your Team

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

1 month ago

56 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

Training doesn’t have to be boring — and it definitely shouldn’t be optional. In this episode of Pet Shop Girls, Carly and Sherry dive into the art (and science) of team training for pet business owners.

From micro-learning to mentoring, they explore how to keep your staff educated, empowered, and engaged — all while improving customer service and fueling long-term success. Whether you’re training new hires or building next-level knowledge for your seasoned team, this episode is packed with practical ideas to strengthen your shop from the inside out.

💡 What You'll Learn:

Why continuous learning is essential for business growth
The magic of micro-learning and bite-sized lessons
How to tailor training to different learning styles
Ideas for hands-on, engaging employee education
Carly’s personal insights on nutrition and staff empowerment
How to use simple tools and tech to make training stick
Why investing in your team pays off at the register

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Episode 103: Clean Up, Cash In, and Clock Out: Year-End Pet Biz Survival Guide

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

1 month ago

55 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of the Pet Shop Girls podcast, Carly and Sherry break down essential year-end financial strategies for pet business owners. From managing inventory and understanding tax deductions to planning promotions and protecting your margins, this episode is your survival guide for closing out the year strong and stepping into the new one with clarity.

Whether you're a seasoned store owner or just getting started, you'll walk away with practical advice to help you clean up your books, cash in on smart decisions, and (finally) clock out for a well-deserved break.

💡 What You'll Learn:

Why smart pet retailers meet with their CPA before December 31
The difference a good accountant and bookkeeper can make
What tax deductions to track before it’s too late
How inventory affects your taxes — and what to do about it
Why now is the best time to plan 2026 promotions, events, and vacations
Tips on updating pricing and communicating changes to customers
How to leverage charitable donations and renew your licenses

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Episode 102: Distribution Playbook: Secrets for Retailers and Brands

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

1 month ago

40 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of the Pet Shop Girls Podcast, we sit down with Clayton Payne — the Pet Business Disruptor himself — to dig into the side of the industry that doesn’t always get enough airtime: distribution. With nearly 20 years of experience, Clayton brings a no-fluff perspective on what it really takes for retailers, brands, and distributors to succeed together.

We get real about the challenges smaller brands face getting on shelves, why understanding consumer mindsets is the starting line for success, and how retailers can sharpen their negotiation tactics without losing relationships. We also dive into evolving market trends (spoiler: cats are stealing the spotlight) and the importance of authenticity in every corner of this business.

This conversation is loaded with practical advice — whether you’re a retailer looking to gain an edge, a brand trying to break into distribution, or just curious about how the pet industry ecosystem really works.

✨ Key Takeaways

Understanding consumer mindsets is non-negotiable for distribution success.
Retailers shouldn’t chase trends — they should lead them.
Authenticity builds customer trust that lasts.
Smaller brands face steep challenges with pricing and distribution access.
Distributors must stress test pricing models for viability.
Strong communication and relationship-building matter more than one-off deals.
Brands need a clear marketing pipeline to get into — and stay in — distribution.
Premium cat products are becoming a major growth category.
Negotiation works best as a collaboration, not a battle.
Healthy partnerships between retailers, brands, and distributors fuel mutual success.

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Episode 101: Holiday Hoopla with Sherry & Carly: Pause, Breathe, Repeat

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

1 month ago

48 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The holidays are here, and let’s be honest—it’s a lot. In this episode, Sherry and Carly get real about the holiday hustle: the juggling act of running a business, being present for family, and not losing your mind in the process.

We’re talking boundaries (yes, you can say no), burnout (it’s real), and why you shouldn’t feel guilty for taking care of you. Plus, how movement, good food, and strong community can be your secret weapons this season.

This one's like a warm hug and a pep talk, wrapped up in tinsel. Tune in, take a breath, and remember—you’re not alone.

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Episode 100 - Beyond the Sale: Rodney Habib on Turning Nutrition Into Your Indie Advantage

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 months ago

48 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of the Pet Shop Girls Podcast, we’re joined by Rodney Habib — two-time New York Times bestselling author and one of the most trusted voices in pet nutrition today. We dive into the benefits of minimally processed foods, the challenges of being an indie retailer, and why community support is so essential for success in the pet industry.

Rodney also shares how storytelling can be a powerful tool for education, why cultural practices shape pet health around the world, and what every pet pro should know about the evolving pet food landscape.

Learn all about Rodney here!!
Find him at planetpaws.ca

✨ Key Takeaways

Support your local community and they’ll support you back.
Variation in pet diets is key to a healthy microbiome.
Minimally processed foods make a big impact on pet health.
Storytelling is a powerful education tool.
Indie retailers thrive when they lead with education and collaboration.

👉 Find the Pet Shop Girls Podcast wherever you love listening to podcasts, or hit the link in our bio to tune in now!

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Episode 99 - The 99 Effect: Indie Retail Psychology Hacks You Can Use Today

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 months ago

1 hour 31 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode, Carly and Sherry celebrate 99 episodes by unpacking retail psychology and how small pricing details make a big difference. They break down the power of the 99 effect, charm pricing, and bundling, plus how ambiance — lighting, scent, and music — can instantly influence how customers feel and buy.

Takeaways:

Prices ending in 9 can boost sales by up to 20%.
Bundling increases perceived value.
Lighting, scent, and music shape buying behavior.
“Free” offers outperform discounts.
Scarcity and color psychology drive urgency.

Retail is both an art and a science — and mastering these small details can create big results.

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Episode 98 - Last Minute Holiday Hacks with Bob Negen

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 months ago

54 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of the Pet Shop Girls Podcast, Carly and Sherry sit down with retail expert Bob Negen to talk holiday season strategies that actually work. From training seasonal staff to creating signage and bundles that move product, this conversation is all about making the busiest time of year your most profitable.

Bob shares insights on leveraging nostalgia, building emotional connections with customers, and running innovative promotions that stand out. We also dig into how to keep staff morale high, use social media and email effectively, and create memorable shopping experiences that keep customers coming back.

Whether you’re looking for practical holiday hacks, future-focused trends like AI in retail, or just some extra inspiration to close the year strong, this episode has you covered.

✨ Key Takeaways

Train and manage seasonal staff effectively.
Use signage and bundling to drive bigger sales.
Tap into nostalgia and emotion in holiday marketing.
Keep staff morale high during peak season.
Leverage social and email marketing to engage customers.
Explore future trends like AI and relationship-driven retail.
Create memorable shopping experiences to maximize ROI.

Find Bob at:
https://whizbangtraining.com/

https://www.linkedin.com/in/bobnegenretailexpert

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Episode 97 - Cash Flow Secrets Made Easy with Dan Jablons

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 months ago

1 hour 20 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of the Pet Shop Girls Podcast, Sherry and Carly sit down with Dan Jablons, founder of Retail Smart Guys, to uncover practical ways pet retailers can take control of their cash flow and inventory.

Dan shares how a solid purchasing plan, smart forecasting, and better customer engagement can transform your bottom line. He breaks down the common mistakes retailers make—and how to avoid them—while also offering quick, actionable steps to free up cash right away.

From the power of “open-to-buy” planning to creating meaningful in-store experiences, Dan helps independent pet retailers understand how to thrive in today’s competitive market.

Whether you’re struggling with overstock, looking for better buying strategies, or simply want to improve your store’s profitability, this episode is packed with insights you can put into practice immediately.

www.retailsmartguys.com
Email: dan@retailsmartguys.com

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Episode 96 - Cat Section Makeover with the Two Crazy Cat Ladies

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

2 months ago

54 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of Pet Shop Girls, Sherry and Carly chat with the 2 Crazy Cat Ladies about the changing face of pet retail. Together, they dive into the unique challenges of the cat food industry and why cats are taking center stage in today’s marketplace.

From customer engagement strategies to innovative products that keep pet parents coming back, this conversation is full of practical tips for retailers looking to stay ahead of industry trends. Whether you run a shop, grooming salon, or pet service business, this episode will inspire you to give your cat section a serious makeover.

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Episode 95 - The Nutrition Myths Killing Your Sales

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

3 months ago

1 hour 1 minute

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

Sherry and Carly are busting some of the biggest myths in pet nutrition—the ones that not only confuse pet parents but can actually hurt your sales as an independent pet retailer. From the grain-free debate to raw food “scaries,” kibble misconceptions, supplements, and even prescription diets, the girls break it all down with honesty, humor, and plenty of real-world stories from behind the counter.

You’ll hear how to tackle these tough conversations in a way that builds trust, educates your customers, and keeps the vets in the loop—without stepping on toes. By the end, you’ll feel more confident helping pet parents cut through the noise and make choices that truly support their pets’ health.

Because at the end of the day, knowledge isn’t just power—it’s profit.

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Episode 94 - Once Upon a Time: The Tail of Two Pet Pros

The Pet Shop Girls Podcast is for informational and educational purposes only. The views and opinions expressed by our hosts and guests are their own and do not necessarily reflect those of any sponsors or partners. Any business, marketing, or pet care advice shared on this podcast is general in nature and may not apply to your specific situation. The Pet Shop Girls Podcast and its hosts are not liable for any outcomes related to the use of the information discussed.

3 months ago

49 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

This week, Sherry and Carly spin a whimsical fairy tale to unpack the very real relationship between pet store owners and sales reps. 🐾✨ From miscommunications to magical partnerships, they dive into what makes this dynamic sometimes tricky—but oh-so-important—for success in the pet industry.

You’ll hear tips for reps on how to better serve their stores, advice for shop owners on how to collaborate (without pulling your hair out), and insights on how trust, respect, and a little empathy can turn business transactions into lasting partnerships.

It’s storytime with a purpose—because when store owners and reps work together, everybody wins (especially the pets!).

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Episode 93 - Secrets from SUPERZOO 2025

3 months ago

45 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this special episode of the Pet Shop Girls Podcast, Sherry and Carly take you straight to the buzzing show floor of SuperZoo, the pet industry’s biggest trade show. 🎤🐾

They sit down with a variety of brands and pet professionals to uncover fresh insights into where the industry is headed, how to position and sell unique products, and the biggest lessons learned from years of experience.

From innovative ideas to practical strategies, this episode is a highlight reel of the voices shaping the future of pet retail. Whether you’re a store owner, groomer, or supplier, you’ll walk away with actionable takeaways and a renewed sense of what’s possible in this fast-evolving industry.

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Episode 92 - Neighborhood Pet Store Day: How Indies Are Beating Black Friday

3 months ago

32 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode of The Pet Shop Girls podcast, Carly and Sherry dive into Neighborhood Pet Store Day — a growing nationwide event that gives independent retailers the spotlight. While big box stores chase Black Friday discounts, indie shops are proving they can win with community, creativity, and customer connection.

The Pet Shop Girls share real-world strategies to make the most of this special day, from planning irresistible promotions to collaborating with local businesses. They emphasize why experience matters more than markdowns, and how indie stores can turn Neighborhood Pet Store Day into their own version of Black Friday — with better results and happier customers.

The episode also marks the launch of their new Substack community, The Pet Shop Girls: Off the Record — where indie pet pros can access exclusive resources, industry playbooks, and candid behind-the-scenes insights.

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Episode 91 - Paws, Priorities, and Pet Parents: Where the Pet Industry Is Headed in 2025

4 months ago

42 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

In this episode, Carly and Sherry unpack what’s really shifting in the pet industry as we move through 2025.

They cover:

How Gen Z is changing the way we sell (and what they expect in return)
The latest trends in pet nutrition—and what’s actually moving off shelves
Why supplements aren’t a bonus anymore—they’re becoming a baseline
The luxury pet space is booming—are you cashing in?
The cat is out of the bag: feline ownership is up, and they’re finally getting their retail moment
Plus, the treat and toy slowdown: what’s happening and how to pivot

It's a no-fluff convo about where we're headed, what’s working, and how pet pros can stay ahead. Whether you're on the sales floor or behind the scenes, this episode will give you the insights (and edge) to thrive in the new landscape.

Retail is changing. Let’s evolve with it.

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Episode 90 - Live from SUPERZOO

4 months ago

52 minutes

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

Season 2 is here...and we’re kicking it off live from the Artvark Pet Products booth at SUPERZOO! Join us as we spill on the hottest launches from the New Product Showcase, the coolest finds on the show floor, and the game-changing ideas you need to know. We’re also sharing our top travel hacks and insider tips for making the most out of any trade show. Buckle up....Season 2 starts with a bang!

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