In this episode of the Pure Digital Passion podcast, I sat down with Alice Ndung’u, Head of Apple Marketing at Redington Kenya, and Jacob Kyalo, Apple Certified Trainer, to unpack everything you need to know about the Redington sticker — the black label found on Apple iPhone boxes across Kenya.
We dove deep into what the sticker actually represents for consumers: a mark of authenticity, a 24-month warranty, 6-month accidental damage cover for the iPhone, and a verification system that’s fast and reliable. Whether you’re buying an iPhone, a MacBook, or an iPad, the Redington sticker makes a real difference in terms of long-term value and peace of mind.
Expect insights on:
✅ How to verify a Redington-authorized device
✅ Coverage for cracked screens and liquid spills
✅ Transferability of warranties when gifting or reselling
✅ Consumer trust and after-sales support in Kenya
00:00 – Intro and Apple loyalty journey
01:28 – Introduction of guests from Redington
03:12 – What the Redington sticker means
05:40 – Warranty and damage cover explained
08:25 – Why device-based warranty matters
10:10 – Verifying your device with the sticker
13:32 – iPhones, iPads, and Macs: all covered1
6:05 – Audience questions answered
18:20 – Final thoughts and summary
Whether you're an Apple enthusiast or a business investing in tech, this episode is a must-watch or listen to better understand why the Redington sticker is fast becoming a game-changer in Kenya’s Apple ecosystem.
I was recently a guest on the Casually Human podcast with Martin Kigondu for an in-depth and candid conversation covering my 25+ year journey in technology, digital marketing, entrepreneurship, personal branding, and the rise of Artificial Intelligence in Kenya and Africa.
Hosted in the intimate upstairs space at Sugar Bowl — the creative home built by Betty Musyoki, who worked at Dotsavvy nearly two decades ago — this conversation felt both nostalgic and transformational. It brought together personal history, professional evolution, and the larger digital story of Kenya.
We explored everything from my early years in Mombasa, coding on a Sinclair ZX Spectrum, to navigating the early Internet boom in Nairobi, founding Dotsavvy, reinventing the business through multiple digital shifts, and now embracing the age of AI.
This conversation also includes a serendipitous post-recording moment with Kevin “Wyre” Waire, who joined the podcast right after me — revealing his surprising world as a technology entrepreneur before delivering an intimate unplugged performance at Sugar Bowl.
Special thanks to David “DJ Delite” Muriithi, who amplified the session online, and Wanja Gikonyo, who came specifically to support the recording.
If you’re passionate about Kenya’s digital history, entrepreneurship, creativity, personal branding, or the future of AI, this is an episode worth watching and/or listening.
00:00 — Introduction
01:12 — Setting the stage at Sugar Bowl & the Betty Musyoki connection
02:20 — Growing up in Mombasa: curiosity, family values & early influences
04:35 — The Sinclair ZX Spectrum: learning to code at age 11
06:58 — Moving to Nairobi & entering the early Internet industry
09:40 — Africa Online, KenyaWeb & the digital awakening of Kenya
12:05 — Joining 3Mice Interactive & early digital agency life
14:22 — Founding Dotsavvy: moonlighting, opportunity & risk
16:10 — The realities of entrepreneurship: thin margins, resilience & reinvention
18:50 — Working with Opera, InMobi & Naspers/Dealfish: expanding perspective
21:00 — Kenya’s digital transformation: fibre, social media & mobile-first life
24:30 — COVID-19 & the acceleration of digital adoption
26:45 — Dotsavvy’s evolution: from websites to digital strategy & transformation
29:30 — Personal branding: blogging, podcasting & the power of storytelling
32:20 — LinkedIn, X (Twitter) & shaping digital narratives
34:45 — AI & the future of digital work: storytelling + AI as new core skills
37:50 — Why the next generation must master both creativity & technology
40:10 — A surprise encounter with Wyre & his world as a tech entrepreneur
42:00 — Creativity, platforms & the future of digital expression in Africa
In this episode of the Pure Digital Passion podcast, I was joined by Fethi Amara, Senior Executive at Planet Group International (PGI), for a deep and inspiring conversation on the invisible but powerful engine behind Africa’s digital transformation: Enterprise Content Management (ECM) and Business Process Management (BPM), now enhanced with AI.Fethi shared over 30 years of experience, from Arabizing foundational computing systems in the 90s to leading cutting-edge AI integrations at PGI across telecoms, banking, energy, and government in Africa and beyond. Together, we unpacked the challenges of managing enterprise data, building user-centric digital solutions, and the maturity gaps many organizations must bridge.From design thinking to agentic AI, legacy-free leapfrogging to digital chaos, this episode is an essential listen for any digital transformation leader operating in or focused on Africa:00:00 – Intro: Digital chaos & ECM’s role in Africa02:00 – Fethi Amara’s career journey & Arabizing tech in the 90s07:00 – Design thinking and localization in enterprise tech11:50 – The strategic advantage of being based in North Africa16:00 – What intelligent content management really means22:30 – How AI automates and classifies enterprise documents25:00 – ECM vs. BPM: turning documents into automated workflows29:40 – Telecoms & managing Africa’s data explosion33:30 – AI, compliance & digital maturity assessments37:25 – Mission-critical content management in energy and engineering40:20 – How modern ECM platforms embed AI natively45:35 – Global partnerships and PGI’s integrator model51:45 – Africa is NOT behind: success stories in Nigeria and Rwanda58:20 – Cloud-native advantage and leapfrogging legacy01:01:30 – Advice to African CEOs: Start with maturity. Start with users.👉 Watch and listen now to understand how Africa can go further, faster—with the right digital foundations. 🔗 Learn more: https://www.planetgroupint.com#DigitalTransformation #ContentManagement #ECM #AI #Africa #PlanetGroupInt
In this episode of the Pure Digital Passion Podcast, I sit down with Steve Kahugu, the Chief Technology Officer at CarDuka, to unpack how one of Kenya’s fastest-growing digital car marketplaces is solving the country’s long-standing trust deficit in car buying and selling.CarDuka has grown from an online valuation platform in 2017 to a 2.5 million–user marketplace built around verification, safety, data-driven decision making, instant financing, and AI-powered insights. Steve gives a candid, deeply technical look into how the platform works, why trust remains the industry’s biggest pain point, and how CarDuka plans to scale toward 4 million users by December.We explore CarDuka’s dealer microsites, private seller tools, the new trading feature, powerful NCBA financing integrations, and their long-term vision of becoming the most trusted marketplace for cars across Africa.If you’ve ever bought or sold a car in Kenya, this conversation offers clarity, context, and a glimpse into the industry’s future:00:00 – Introduction & Why Trust Defines Kenya’s Car Market01:33 – CarDuka Origins: From Valuation Tool to Auctions to Marketplace03:22 – The Trust Deficit: Kenya’s #1 Pain Point in Car Transactions04:23 – Why Even Car Dealers Face Trust Challenges06:19 – How CarDuka’s Verification System Works (Buyers & Sellers)08:51 – Mileage Manipulation & New Authenticity Safeguards10:25 – Deep Integration with NCBA & Instant Financing13:35 – CarDuka Growth: From 1M to 2.5M Users14:00 – AI-Powered Car Reviews & Chatbots16:55 – Scaling to 4 Million Users: What’s Driving Adoption21:13 – Private Sellers: Self-Listing vs. Sell-It-For-Me23:06 – New Trading Feature Explained24:58 – Dealer Microsites & Digital Showrooms28:11 – Why Dealers Must Learn to Self-List31:51 – Dealer Benefits: Verified Leads, NCBA Financing & More32:13 – The 2030 Roadmap & CarDuka Club35:26 – Misconceptions About Buying Cars Online37:38 – Message to Hesitant Buyers38:14 – Message to Dealers Yet to Join CarDuka39:06 – Where to Learn More & Download the App39:31 – Closing Thoughts
At the ALN ATLAS 2025 – Africa Law & Tech Symposium on the 12th November 2025, I had the privilege of moderating a panel discussion exploring one of the most important conversations of our time: How Africa can build a digital legal infrastructure that is trusted, inclusive, secure, and ready for the future.
In this session, I was joined by three leaders who sit at the heart of Africa’s evolving digital economy — Phyllis Migwi of Microsoft Kenya, David Bunei of Oracle Kenya, and Dr. Shikoh Gitau of Qhala. Together, we unpacked the essential building blocks needed to turn Africa’s digital policy aspirations into real-world systems that can support the continent’s social and economic ambitions.
The conversation began with a deep dive into the tension between innovation and compliance, with Phyllis offering a rare inside look at how Microsoft operationalizes responsible AI, navigates the Kenya Data Protection Act, and works to build trust through transparent governance practices. She emphasized that AI adoption in Africa can only flourish if organizations commit to ethical, auditable, and people-centered approaches that protect users.
David expanded the conversation by confronting the reality that Africa risks being left behind if the continent does not accelerate investment in cloud infrastructure, data centers, and harmonized regulatory frameworks. He emphasized that Africa’s digital future cannot be built on fragmented data policies or minimal investment in digital capacity. To benefit from the Fourth Industrial Revolution, Africa must modernize its legal frameworks, scale public-private cooperation, and grow a digitally literate population capable of adopting and trusting new technologies.
Shikoh grounded the entire conversation by reminding us that digital transformation is ultimately about people. Policy documents, she argued, do not create digitization — practical implementation does. Using Rwanda’s fintech passport as a case study, she demonstrated how regulatory sandboxes, human-centered design, and region-based experimentation can unlock pragmatic, cross-border digital ecosystems that work in real life, not just on paper.
As the panel progressed, we explored the promise of blockchain in legal agreements, the future of smart contracts in Africa’s informal and agricultural sectors, the risks and opportunities associated with cross-border data governance, and the urgent need for Africa to define its own AI ethics and digital identity principles rather than import frameworks that may not reflect the continent’s realities.
We ended with a clear view of what must happen next: Africa must align digital laws with continental ambitions, build capacity at scale, experiment more boldly, and adopt legal and regulatory innovation as a default mindset. The future is already unfolding — Africa’s responsibility is to shape it intentionally.
00:00 — Introduction
02:40 — AI Governance & Compliance in Africa
08:18 — Cloud Infrastructure & Data Sovereignty
13:55 — Human-Centered Digital Policy
21:00 — Responsible AI & Public Sector Readiness
23:40 — Smart Contracts & Blockchain Adoption
32:55 — Cross-Border Data Governance
38:20 — Public-Private Collaboration
49:30 — Closing Reflections
54:50 — Final Thoughts
#ATLAS2025 #LawMeetsCode #DigitalAfrica #AIinAfrica #ALNAcademy
In this episode of the Pure Digital Passion podcast, I sit down with Anuj Tanna, Co-Founder and CEO of MESH, for a deep dive into the platform that is fuelling Kenya's vibrant hustle economy. Anuj shares the foundational insights from his time at Telkom Kenya that led him to see the informal economy not as a problem to be fixed, but as a powerful engine to be supported. We discuss the specific product mechanics, business model, and future vision for the platform serving over 1 million young entrepreneurs. This is a must watch or listen for anyone in technology, finance, and social impact in Kenya and Africa.In this episode, we discuss:(02:45) The key lessons from Telkom Kenya that became the seed for MESH.(10:30) Why "identity" is the biggest lever for income growth, not the biggest barrier.(15:32) How MESH's UI/UX is architected to shift a user's identity from "unemployed" to "entrepreneur."(21:12) The "Jungle Gym" model: Why peer-to-peer learning from someone "two steps ahead" beats formal courses.(26:19) The future of MESH: Using generative AI to create a personal business coach in Sheng and Swahili.(29:59) The "Wraparound Experience": A groundbreaking, three-pillar strategy to make trust "bankable" and unlock credit.(36:51) The MESH Business Model: How the platform stays free for users by partnering with corporates.(49:36) Overcoming resistance and changing the mindset from "formalizing" to "fuelling" the informal economy.Enjoyed this?👍 Like the podcast💬 Drop your thoughts or questions in the comments🔔 Subscribe for more conversations on Kenya's and Africa's digital transformation.#PureDigitalPassion #MESH #AnujTanna #MosesKemibaro #HustleEconomy #Kenya #Africa #Technology #Startups
Tired of shocking data roaming bills after your travels? The eSIM revolution is here to put an end to that. In this episode of the Pure Digital Passion podcast, I sit down with Mandeep Birdi, CEO of RoamBuddy, and Peter Lubia, CEO of Flexicom Enterprises, to unpack how eSIM technology is making global connectivity affordable and seamless for travelers from Kenya and across Africa.We dive deep into their groundbreaking partnership and the landmark deal with Kenya Airways to launch the KQ Safari Data plan. This is a conversation about the end of the physical SIM card and the future of mobile connectivity.In this episode, we cover:(01:53) What is an eSIM? Mandeep Birdi explains the fundamentals of this 100% digital SIM and how it's installed.(03:33) Apple's Big Move: How the new eSIM-only iPhones are accelerating the global shift away from physical SIM cards.(05:55) A Practical Guide: Peter Lubia walks through the simple, step-by-step process of getting an eSIM before you travel.(08:09) The Global-Local Partnership: We break down the innovative model between RoamBuddy and Flexicom that's bringing this technology to Kenya.(11:12) Benefits Beyond Travel: Exploring the enhanced security, flexibility, and environmental advantages of eSIMs.(21:57) Africa's eSIM Opportunity: Why the continent is a fertile ground for this technology, leapfrogging legacy systems.(31:20) The Inside Story: How the landmark partnership with Kenya Airways to launch KQ Safari Data came to be.(35:24) Solving Corporate Travel: A look at the enterprise solutions that eliminate the nightmare of roaming expenses for businesses.(47:24) How to Get Connected: A clear call to action for individual travelers and businesses who want to start using or partnering on eSIMs.(56:18) The Future of Connectivity: Will the physical SIM card become a museum artifact? Our guests share their predictions.Connect with our guests:RoamBuddy: https://www.roambuddy.worldFlexicom Enterprises: https://esim.flexicom.co.keKQ Safari Data: https://www.kqsafaridata.com
In this episode, I sit down with Russell Southwood, CEO of Balancing Act and author of Africa 2.0 and the Africa Interconnection Report 2025, to unpack 20+ years of telecoms, internet, data centres, AI, and policy across the continent. We go from Celtel and M-PESA to today’s cloud & AI wave—and the human and cultural factors that make (or break) adoption.
Chapters
00:00 Intro01:30 Russell’s origin story (SOAS, Kenya at 7, early digital influences)07:18 Founding Balancing Act & the weekly Africa telecoms newsletter10:33 Lessons from the books (Less Walk, More Talk; Africa 2.0)17:53 E-commerce’s long runway & the digital divide (2G ↔ smartphones)21:28 Extending rural coverage (AMN, iSat, Vanu, Neuron & more)27:22 Data centers, cloud & AI — key takeaways from the Interconnection Report33:29 OTT regulation: innovation vs. control, free speech, shutdowns37:26 Broadband today, cable resilience & the rise of home internet40:45 Startups that last: solving real problems, not just raising rounds43:51 Government, talent & delivery (why execution matters)45:23 Looking ahead: energy constraints, AI realism & practical optimism53:20 Closing
What you’ll learn
Why data centres are reshaping the ecosystem (IXPs, neutrality, sovereignty)
How to balance OTT regulation without stifling free speech or innovation
The real blockers: literacy, energy, policy capture—and what’s changing
How enduring African startups think about users, utility, and scale
About Russell Southwood
CEO, Balancing Act. Veteran analyst of African telecoms, internet & media. Author of Africa 2.0, Less Walk, More Talk, and lead author of the Africa Interconnection Report 2025.
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In this episode of the Pure Digital Passion Podcast, I got an exclusive preview of the landmark 25th Annual PAMRO Media Research Conference, which returns to Nairobi after a 16-year hiatus.
I was joined by two industry titans and key members of the conference organizing committee: Joe Otin (CEO, The Collective & Former PAMRO President) and Maggie Ireri (CEO, TIFA Research). They discussed the critical theme of "Trust and Truth" in today's media landscape, sharing their personal journeys with PAMRO and unpacking why this event is the most important gathering for media owners, marketers, agencies, and researchers in Africa this year.
Key topics include:
Why "Trust and Truth" is the industry's most urgent conversation in the age of AI.
The direct link between media research, advertising spend, and commercial success.
The future of media measurement and the challenge of Big Tech.
An inside look at the high-level speakers, panels, and networking opportunities.
This is your ultimate guide to understanding the challenges and opportunities facing the African media industry today.
Just a few slots remain for the conference! Do not miss the opportunity to join this conversation and enjoy the experience.
Register for the PAMRO 2025 Conference (Sept 14th to 16th, Nairobi): https://pamro.org/pamro-25th-annual-conference/
For Further Information:Contact PAMRO 2025 on +254 722 675 908
In this episode of Pure Digital Passion, I speak with Fahrettin Oylum, the Co-Founder of Teknopalas and senior executive at Doğuş Teknoloji—two technology leaders from Turkey that are bringing their bold, future-focused vision of IoT and RFID transformation to Kenya and the wider African region.
Teknopalas has been at the cutting edge of UHF RFID and IoT since 2005. Fahrettin walks us through their innovation journey, including:
✅ Being one of the first 50 IoT companies globally, and the first in Turkey
✅ Launching patented solutions like the UHF RFID library system and real-time IoT vehicle protocols
✅ Building RFIDMarket.com, the largest IoT hardware marketplace globally
✅ Developing their unified, cloud-native IoT platform integrating RFID, Bluetooth, Lora, and more
But this is more than just a technology story. It’s about digital transformation with impact. Teknopalas and Doğuş Teknoloji, in partnership with Techmind Global, are setting their sights on Kenya as a strategic hub for deploying industry-ready IoT solutions—backed by 20+ years of engineering, R&D, and real-world execution.
We also preview what’s coming at the IoT Summit Nairobi on 19th June 2025, including:
✅ Real-world IoT use cases in healthcare, logistics, and agriculture
✅ A live virtual tour of the RFID IoT Experience Center
✅ Demonstrations of data-driven platforms powered by AI & machine learning
✅ A vision for Africa-Turkey technology collaboration focused on sustainability and ecosystem growth
If you're in business, government, or technology — and want to understand how IoT will reshape Kenya's and Africa’s industries—this is your front-row seat to the future of IoT.
In this episode, I take you through my latest experiment with NotebookLM, converting my recent blog post, An In-Depth Analysis of Safaricom Kenya’s FY25 Business Performance, into a Kiswahili audio overview.
This podcast delves into Safaricom’s financial highlights, strategic initiatives, and market performance over the past year, offering insights into the company’s growth trajectory and its impact on the broader digital economy in Kenya.
This experiment demonstrates how AI can make complex financial data more accessible to Kiswahili-speaking audiences, reflecting the potential for AI tools like NotebookLM to bridge language gaps and expand the reach of digital content.
In this episode, I share my first experiment using NotebookLM, Google’s AI-powered research and note-taking tool, to create a Kiswahili audio overview of my blog post, 30 Key Takeaways from Kenya’s Just Released National AI Strategy 2025-2030.
This podcast explores the key takeaways from the Kenyan government’s ambitious AI strategy, including its KES 152 billion investment plan, and why this matters for the country’s digital future.
By converting the original English text into Kiswahili, this overview aims to make the insights more accessible to a broader audience, particularly in East, Central, and Southern Africa where Kiswahili is widely spoken.
On the sidelines of the Zaumu launch yesterday, I finally met Anne Muhia in person — someone I had been introduced to virtually through a mutual friend a year or two ago. Life and packed schedules meant we never got to collaborate but meeting Anne was everything I expected — and more!
For context, Zaumu is a newly launched Pan-African, creator-first digital marketplace designed to transform how brands and content creators collaborate. True to its Kiswahili name meaning "for the people," Zaumu puts creators at the centre, offering transparent job listings, milestone-based payments, enforceable contracts, direct brand communication, and AI-powered campaign management.
Naturally, I couldn’t let the moment with Anne slip away. I did what I call a 'gangster podcast' — pulling out my phone and recording a raw, authentic conversation for my podcast, Pure Digital Passion. No studio, no fancy gear — just two creators talking entrepreneurship and digital storytelling.
Anne’s Journey: From The C-Suite To TikTok
Anne’s story is both improbable and inspiring. A former Group Head of Finance, she left corporate life in 2016 to build her own business. Like many entrepreneurs, she expected the transition to be relatively smooth. Reality hit differently!
Building a business was far tougher than anticipated. Anne struggled with finding the right product-market fit, redefining her identity beyond accounting, and navigating self-doubt.
Then in 2022, stuck in traffic, Anne recorded her first TikTok video — a candid story about dealing with employee theft. She posted it and switched off her phone. When she checked later, she found thousands of views and overwhelming engagement.
Building a Community One Authentic (and Often Hilarious) TikTok at a Time!
From that first post, Anne committed to posting at least one TikTok video a week. Often, she recorded and edited late into the night after work and family duties.
Her real magic? Her storytelling style:
Her videos are anecdotal, humorous, and profoundly relatable. Anne doesn’t preach — she shares, often using self-deprecating humour and everyday experiences to deliver deep entrepreneurial lessons.
In a space often dominated by polished, jargon-heavy content, Anne’s refreshing, light-hearted yet insightful approach has built a loyal community.
Today, her TikTok account "Unprepared to Entrepreneur" has grown to over 35,000 highly engaged followers.
Beyond regular videos, Anne hosts "Friday Night Live" sessions every Friday at 8:30 PM, tackling practical entrepreneurship topics, often with guest entrepreneurs joining live.
She’s also expanded to YouTube, hosting rich conversations with entrepreneurs like Sam Wanyoike from All My Laundry — stories that have led to real-world mentorship and business results.
The Business of Content Creation
Anne’s content isn’t just about building influence — it’s about creating real impact.
Through TikTok and YouTube, Anne now supports paid consulting work, online training programs, and her broader entrepreneurial ventures.
As we discussed during the podcast, content has become the lifeblood of business growth. Without her consistent storytelling, Anne notes many of her best opportunities wouldn’t exist.
It’s a model that extends beyond TikTok: Authentic storytelling, delivered consistently and with real value, builds trust, opens doors, and drives sustainable success.
As many still dismiss TikTok as a dance-and-meme platform, Anne’s success — and Zaumu’s numbers (TikTok now has over 5.6 million monthly active users in Kenya and over 10 million users overall) — proves there’s a massive, hungry audience for serious, thought-provoking content.
Why Anne’s Story Matters
Anne’s improbable journey from CFO to TikTok business content creator is a testament to one thing: authenticity wins.
Her success isn’t built on gimmicks or overnight fame. It’s built on showing up consistently, sharing the real, messy parts of entrepreneurship, and connecting through humor and humanity.
Yesterday, I attended the launch of Zaumu — a digital platform designed to reshape how content creators and brands collaborate, starting from Kenya but built for a Pan-African future.
The event, hosted in Nairobi, featured a keynote by Cedric Nzomo, Zaumu’s Co-Founder, that felt more like an open letter to creators — a powerful and candid reflection on the challenges creators face and why Zaumu could mark a critical turning point.
The Persistent Struggle of Being a Creator
Cedric shared his journey from 2006, running one of the world’s largest Hip Hop blogs yet earning under US$1,000 over two years. Despite achieving global impact, brands offered "exposure," "access," or commissions — rarely real income. Even today, creators remain undervalued, despite better platforms and a booming digital culture across Africa.
As Cedric said, "First, for us, is not a sales gimmick. It’s been our mission for over 20 years."
What Makes Zaumu Different?
While the creator marketplace space is crowded, Zaumu’s creator-first approach stands out.
Zaumu, meaning "for the people" in Kiswahili, reframes the creator-brand relationship:
Zaumu also integrates AI tools for matchmaking, moderation, and campaign insights — bringing a much-needed data-driven approach to a space still dominated by sentiment and manual workflows.
The Harsh Metrics Behind the Opportunity
Africa’s creators operate in a deeply skewed ecosystem:
Zaumu aims to close this gap — putting creators at the center of the value they generate.
The Real Test Ahead
Zaumu’s success hinges on two factors:
To succeed, Zaumu must prove it offers better efficiency, accountability, and ROI compared to entrenched systems.
The opportunity is massive. By professionalizing workflows and realigning incentives, Zaumu could unlock huge latent value for creators and brands alike.
A Creator-First Platform — And A Movement
Zaumu isn’t just launching an app — it’s trying to build a movement.
As Cedric emphasized, "This is not a launch. This is a long game. Our success is tied directly to your success. We only get paid when you get paid."
By putting creators first, Zaumu could disrupt how digital campaigns are executed — in Kenya, across Africa, and possibly globally — setting a new standard for valuing Africa’s creative economy.
On Friday, 11th April 2025, I had the privilege of moderating a high-impact panel at the RIANA Group Security Executives Forum at the Hyatt Regency Nairobi. Themed “Integrating Security from the Ground Up”, the discussion explored the vital collaboration between architects, engineers, surveyors, and security professionals in designing and delivering safer, smarter buildings.
We’re in an era where traditional approaches to security no longer cut it. Physical barriers, standalone CCTV systems, and manual visitor logs feel almost archaic when juxtaposed with today’s smart technologies, AI-driven threat detection, and integrated systems thinking. This is precisely the lens we applied to this forum.
The panel comprised some of the region’s foremost professionals from the real estate, insurance, hospitality, and construction sectors:
Andrey Lyubimov — Development Manager, HASS Consult
Jack Njuguna — Regional Head of Security, Jubilee Insurance
John Githiri — Director & Project Manager, Millstone Construction Company
Leakey Indiazi Changilwa — Security Manager, Gem Forest Hotel Nairobi
Moses Karani — Quantity Surveyor & Incoming Chair, AAK Quantity Surveyors Chapter
Key Takeaways From The Discussion Panel.
Throughout the 90-minute session, we unpacked some compelling insights that are now available in the full video and audio podcast episode — live on the Pure Digital Passion Podcast.
Security Should Be a Design Imperative, Not a Retrofit: Andrey Lyubimov emphasized the importance of incorporating security at the earliest stages of property development. Sharing his experience with a mixed-use project in Nairobi that employed facial recognition technology, he demonstrated how early integration prevented costly bottlenecks and inefficiencies.
Risk Assessment Is Non-Negotiable:: Jack Njuguna made a compelling case for layered security architecture — blending physical measures like access control and surveillance with cyber safeguards. He underscored the insurer’s perspective: ROI in security is most evident when incidents occur, but preparedness mitigates long-term losses.
Compliance and Standards Are Still Playing Catch-Up John Githiri pointed out that while Kenya’s 2024 Building Code and KEBS standards offer a regulatory framework, real-world adoption remains inconsistent. Much of what gets implemented still depends on client aspirations more than national legislation.
The Hospitality Lens: Security Without Sacrificing Experience: Leakey Indiazi shared hospitality-specific nuances — such as balancing stringent security protocols with seamless guest experiences. His insights from the frontlines of hotel security highlighted how technology like LPR and smart communication between guards enhances safety without intimidation.
Future-Proofing Through Value Engineering: Moses Karani articulated the financial implications of late-stage security integrations and how early planning — even without full implementation — helps align budgets with essential infrastructure for future rollouts.
We also explored the often-overlooked topic of retrofitting existing buildings, calling for more thoughtful legislation and incentives to upgrade aging structures without needing to rebuild from scratch. Passive design principles were debated too, with general consensus that we’re shifting rapidly from passive to active security paradigms.
What's Next?
The panel called on developers, policymakers, and professional bodies to:
Integrate risk assessments into early design
Partner with independent security experts, not just vendors
Consider cybersecurity as core to physical security planning
Educate clients on the long-term value of secure infrastructure
Push for legislation that normalizes integrated security standards
Yesterday, I had the pleasure of participating in a compelling and deeply insightful panel at Strathmore University’s School of Tourism and Hospitality, focused on how AI and Digital Marketing are transforming Kenya’s hospitality and tourism sectors.
The event—hosted at the Microsoft Auditorium—was themed “Optimizing MarTech as a Strategic Tool for Business Success.” I joined a dynamic panel alongside Kevin Omondi (Founder, DotNext), Ronald Okumu (CEO, AI Connect), and hospitality industry veteran Tony Muiruri, with the discussion expertly moderated by Joe Owako.
This wasn’t your typical academic event. It was raw, real, and filled with meaningful dialogue from both the panelists and a diverse audience. From influencer marketing to predictive analytics, we unpacked how hospitality players in Kenya must urgently adopt smarter, AI-driven strategies to stay competitive.
What We Discussed
This wasn’t a one-way panel. It was a genuine exchange of ideas, frustrations, and opportunities between experts and practitioners across the room.
Last week, I had the pleasure of sitting down at the Visa Innovation Studio in Nairobi 🇰🇪 with three exceptional leaders—Olivia Etyang’ from Visa 💳, Evans Toroitich from Citi 🏦, and Catherine Wangechi from Cellulant 🔗—to unpack one of the most exciting fintech collaborations I’ve come across in a long time.Together, these three premier organizations have launched Citi Optimized Pay 🚀—a bold and timely solution aimed at addressing one of the most persistent problems facing businesses in Kenya and beyond: the working capital gap in supply chains 💸.💼 Why Citi Optimized Pay MattersAccording to the IFC, Kenya’s supply chain finance gap is estimated at over $25 billion—a staggering 25% of our GDP 📉. The challenge? Suppliers—especially SMEs—often wait 60 to 90 days to get paid after delivering goods or services 📦. Meanwhile, large corporate buyers typically want to delay payments to manage their own cash flow 🕒. The result is a working capital stalemate that can cripple smaller businesses 🧱.Citi Optimized Pay bridges that gap by allowing corporate buyers to use their commercial cards to pay suppliers early via a secure, seamless, and flexible platform 🔐 built on Visa’s infrastructure and powered by Cellulant’s Tingg payment gateway 💡.🌍 A Game-Changer Born in NairobiWhat I found especially compelling is that this wasn’t some imported idea from New York or London 🌎. Citi Optimized Pay was co-created right here at the Visa Innovation Studio in Nairobi—the only one of its kind in Africa 🌍—and it was built with local insights from SMEs, suppliers, and enterprise buyers 🧠.As Olivia Etyang’ explained, the space was designed to foster innovation by enabling partners to co-create real-world solutions that address the needs of African markets. Citi Optimized Pay is the latest fruit of that vision 🌱.🔧 How It WorksEvans Toroitich broke it down brilliantly during the podcast: Citi issues virtual commercial cards to its corporate clients 💳. These clients upload approved supplier invoices to the platform 📤, and suppliers are then notified and given the option to get paid early—either via bank transfer or mobile money 📲—without needing expensive card infrastructure 🏦.Suppliers effectively leverage the buyer’s creditworthiness to access fast, reliable cash flow 💰, while buyers benefit from extended payment terms and digitized accounts payable processes 🧾. It's truly a win-win ✅.🔄 Cellulant's Role: Orchestrating Seamless PayoutsFrom Catherine Wangechi’s perspective, this platform is a culmination of years of building a Pan-African payments infrastructure 🌐. Tingg provides suppliers with multiple payout options, enabling them to receive funds via M-PESA, bank transfers, and soon, even directly onto cards 💸.The platform also minimizes overhead and cuts out the bureaucracy typically associated with SME financing 🧾. No trips to the bank. No endless paperwork. Just a simple, verified, and secure digital journey from invoice upload to funds disbursement 📈.📦 Designed for Scale—Across Sectors and MarketsOne of the most exciting things we discussed was the future potential of Citi Optimized Pay 🔮. What started as a solution for sectors like FMCG, travel, and manufacturing is already showing promise in areas like logistics, agriculture, and financial services 🚛🌾💼.With Cellulant’s presence in over 20 African markets, and Visa’s global infrastructure, this solution is poised for continental scale 🗺️. And Citi brings the supply chain finance expertise that anchors the entire offering ⚙️.🕰️ Why Is This Happening Now?The answer is simple: Kenya is a hotbed of fintech innovation, and the ecosystem is ready 🔥. As Olivia put it, “We have the tech. We have the appetite. We have the need.” 💻📲Add to that the fact that this is one of the few corporate-focused platforms truly designed to uplift SMEs—and you have a transformative tool that could unlock massive economic value 💼📊.
🎙️ In this episode of the Pure Digital Passion Podcast, I sat down with Michael Nyaga, Regional Consultant for East and Southern Africa at Creditinfo Kenya, to explore how Creditinfo is transforming the onboarding journey in digital lending — starting with the launch of its next-generation eKYC platform in Nairobi.
🇰🇪 Kenya is the first global market to experience this intelligent, modular Identity | KYC | Fraud solution, designed to improve how financial institutions identify, verify, and onboard customers — while preventing fraud from day one.
Michael draws on two decades of experience in digital banking and lending innovation across Equity Bank, I&M Bank, and now Creditinfo to discuss:
✅ Why thin-file customers need psychometrics + alternative data✅ How to digitize onboarding for MSMEs and the gig economy✅ What it takes to move from static credit limits to intelligent scoring✅ How embedded credit is shaping the next decade of financial access✅ The future of real-time, API-based decisioning for lenders in Africa
If you're in digital banking, credit risk, fintech, or financial inclusion — this episode is essential listening.
📍Want to learn more about Creditinfo’s new eKYC solution? Visit: https://shorturl.at/TcVkJ
🎙️ In this episode of the Pure Digital Passion Podcast, I sat down with Rob Meakin, Director of Fraud & Identity at Creditinfo Group, during the official launch of Creditinfo’s new Identity | KYC | Fraud platform in Nairobi.
🇰🇪 Kenya is the first global market to roll out this next-gen eKYC solution — designed to help digital lenders, banks, and fintechs verify identities, prevent fraud, and build trust from the very first customer interaction.
Rob shares insights from over 20 years in fraud management and digital identity innovation across the UK and global markets. We discuss:
✅ Why trust in digital finance starts with multi-attribute identity verification
✅ How AI is being used (and misused) in the fraud prevention space
✅ Why simple ID checks are no longer enough in today’s environment
✅ How Creditinfo’s platform uses cross-source analytics to detect anomalies
✅ The cost of onboarding fraud — from bad debt to customer drop-off
✅ Why Kenya’s ecosystem was chosen for the global rollout
✅ What it takes to balance security with seamless customer experience
This is a must-watch episode for anyone serious about building secure, scalable, and inclusive digital financial services in Africa.
📍Want to learn more about Creditinfo’s new eKYC solution Visit: https://shorturl.at/TcVkJ
🎙️ In this episode of the Pure Digital Passion Podcast, I sat down with Kamau Kunyiha, the Regional CEO for East & Southern Africa and CEO of Creditinfo CRB Kenya, during the official launch of Creditinfo’s new Identity | KYC | Fraud platform in Nairobi.
🇰🇪 Kenya is the first global market to roll out this next-gen eKYC solution — a modular, intelligent platform designed to tackle the biggest challenges in digital onboarding, including identity verification, fraud detection, and real-time credit decisioning.
Over the course of our conversation, Kamau shared insights from his 20+ year journey in credit intelligence — from the early days of manual credit reporting to today’s era of AI-powered scoring and data-driven decisioning. He also unpacked Creditinfo’s strategic shift toward delivering end-to-end analytics and decisioning platforms to lenders across Africa.
We discussed:
✅ How Creditinfo is evolving beyond traditional credit bureaus✅ The power of IDM (Instant Decisioning Module) in enabling real-time credit scoring✅ Why Kenya is an ideal launchpad for fintech and regtech innovation✅ How Creditinfo is helping lenders move from fraud detection to fraud prevention✅ The role of mobile money, psychometrics, and alt-data in expanding financial access✅ Why digital trust, not just credit scores, is the new foundation of financial services✅ The future of seamless onboarding in a mobile-first African context
Kamau also shared what it takes to succeed in complex, high-growth markets like Kenya — from navigating regulatory relationships to building tech that fits local needs.
This episode is essential listening for anyone building or investing in the future of digital finance in Africa.
Want to learn more about Creditinfo’s new eKYC solution?
Visit: https://shorturl.at/TcVkJ