Most tax and accounting firms are not broken. They are incomplete. In this episode of The Growth-Minded Accountant, Lee Reams and Rebekah Barton introduce a simple but powerful framework that explains why so many firms feel harder to run than they should. Every firm has three layers. The Work Layer handles compliance and deliverables. The Team Layer organizes people, tasks, and workflow. The third layer, the Client Experience Layer, is where most firms struggle, not because they are doing som...