We think we know what our coworkers want – but we’re often wrong. In this episode of Work Better, behavioral scientist Nick Epley reveals why we misread even those closest to us, and how asking deeper questions can unlock trust, connection, and better collaboration. Epley challenges us to rethink small talk, lean into hard conversations, and design spaces that make connection the default – not the exception. Nick Epley is a leading behavioral scientist known for his work on social cognition and human connection. He is the John Templeton Keller Distinguished Service Professor of Behavioral Science at the University of Chicago Booth School of Business and Director of the Roman Family Center for Decision Research. His research explores how people perceive and misunderstand each other, with notable contributions to the understanding of egocentrism, miscommunication, and anthropomorphism. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Listening is hardest when it matters most – and many of us are doing it wrong. In this Work Better episode, researcher Jeff Yip reveals the five mistakes that sabotage our ability to truly hear others. Find out what they are, and learn why listening is the key to connection, engagement, and leadership – and how to start doing it better. Jeffrey Yip, PhD, is an Associate Professor of Management at Simon Fraser University and the founder of ListeningWorks. His research focuses on leadership, mentoring, and career development, with a special emphasis on interpersonal dynamics and organizational psychology. A Fulbright scholar, Yip earned his PhD in Organizational Behavior from Boston University and a master’s degree in Human Development and Psychology from Harvard University. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

94% of people say they’re more productive when they feel connected. In this episode of Work Better, Erica Keswin explains why great leaders act more like cruise directors -- curating connection, not just managing tasks. Tune in for insights on building human workplaces that boost engagement, retention, and the bottom line. Erica Keswin is a workplace strategist, speaker, and bestselling author dedicated to helping organizations build more human-centered cultures. Her books – “Bring Your Human to Work,” “Rituals Roadmap,” and “The Retention Revolution—explore the power of connection, intentional leadership, and meaningful rituals in driving engagement and performance.” She’s also a passionate advocate for finding the sweet spot between tech and connect – especially in the age of AI – and a proud dog mom to Cruiser, her very human pup. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want to feel like what they do matters -- but too often, they’re expected to care without being shown that they’re cared for. In this episode of Work Better, host Chris Congdon continues her conversation with researcher and author Zach Mercurio about the power of mattering. Discover how leaders can build cultures of significance by noticing, affirming, and showing people they’re needed. It’s not just about soft skills -- it’s about unlocking real performance and helping people thrive. Zach Mercurio, Ph.D., is a researcher and advisor on purposeful leadership and the science of mattering. He helps organizations build cultures of meaning and motivation, and teaches at Colorado State University’s Center for Meaning and Purpose. His clients include the U.S. Army, Marriott, and Simon Sinek’s Optimist community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want to feel like what they do matters – but too often, they’re expected to care without being shown that they’re cared for. In this episode of Work Better, host Chris Congdon talks with Zach Mercurio, researcher and author of The Power of Mattering, about why feeling valued is essential to adding value. Learn how leaders can build cultures of significance that reduce loneliness, boost engagement, and help people thrive. Zach Mercurio, Ph.D., is a researcher and advisor on purposeful leadership and the science of mattering. He helps organizations build cultures of meaning and motivation, and teaches at Colorado State University’s Center for Meaning and Purpose. His clients include the U.S. Army, Marriott, and Simon Sinek’s Optimist community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want more from their work than just a paycheck. They want to feel like what they do matters. And that shift isn’t just a trend — it’s a call to action for today’s leaders. This special episode of the Work Better podcast (Recorded live at the American Society of Interior Designers National Conference in Atlanta) features Wes Adams, a positive psychology researcher at the University of Pennsylvania and author of Meaningful Work: How to Ignite Passion and Performance in Every Employee. He shares practical insights and powerful research on what drives meaningful work and how leaders can help people feel more connected to their work, colleagues, and organization by creating community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Are you ‘indistractable?’ Probably not. Distractions constantly barrage us. How we choose to focus can profoundly impact our mental health, physical wellbeing and our closest relationships. As author Nir Eyal says, “Choosing your attention is truly how we choose our lives.” On this episode, Eyal sheds light on the root causes of distraction and shares actionable tips to make being ‘indistractable’ your superpower. Nir Eyal is a bestselling author and behavioral design expert known for Hooked and Indistractable, which explore habit formation and focus in the digital age. He’s taught at Stanford, founded and sold tech startups, and consults on creating products that positively shape user behavior. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Sustainability isn’t relegated to just one team anymore. For many organizations, it's becoming intertwined with everything they do – and this elevated focus on sustainability is changing how many people work. In this episode of the Work Better podcast, workplace transformation and real estate experts Joaquina Garrido and Susana Quintas discuss the impact of workplace culture on sustainability and how creating sustainable office environments can boost productivity and employee wellbeing. Joaquina Garrido is a member of the Board of Directors at IFMA España and sponsor of its Workplace and People Commission. She is a leading advocate for sustainable, human-centered office design that supports collaboration and well-being in hybrid work environments. Susana Quintás is the Director of the Sustainability Commission at IFMA España. With a background in finance and corporate strategy, she champions ESG-driven workplace transformation and co-leads initiatives like the “Playbook de la Oficina Sostenible.” The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Could this meeting have been an email? We ask it every week. Employees have long held a love-hate relationship with the traditional office meet-up. However, Dr. Steven Rogelberg, an expert in organizational psychology, believes meetings can go from mundane to magnificent. He joins host Chris Congdon on the Work Better podcast to share insights and practical tips on overcoming common challenges, the impact of virtual and hybrid meetings, and the importance of face-to-face interactions. Rogelberg is Chancellor’s Professor at the University of North Carolina at Charlotte, where he teaches Organizational Science, Management, and Psychology. Widely recognized for his groundbreaking research on workplace meetings, team effectiveness, and employee well-being, Rogelberg has authored over 100 publications and delivered more than 50 invited talks around the world. His work has been featured in major media outlets including NPR, The Wall Street Journal, and Scientific American Mind. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

AI is revolutionizing productivity in the workplace. Economist Chad Syverson joins the Work Better podcast to share fascinating insights on AI's transformative potential and explain how this technology can enhance efficiency and drive innovation across business functions. Tune in to the Work Better podcast to learn how embracing AI could unlock unprecedented productivity. Chad Syverson is the George C. Tiao Distinguished Service Professor of Economics at the University of Chicago Booth School of Business. His research focuses on productivity, firm structure, and market dynamics, and he has coauthored the textbook Microeconomics. Before academia, he worked as a mechanical engineer and holds degrees in both engineering and economics. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

In today's fast-paced world, balancing work and life can seem daunting. But building a life outside of work — establishing hobbies, cultivating a positive family life and engaging in community activities — can help create full, meaningful lives that translate to the workplace. On this episode of the Work Better podcast, host Chris Congdon and guest Danna Greenberg, an organizational psychologist and professor at Babson College, explore how elements of personal wellbeing can help us thrive professionally. Danna Greenberg is a professor of organizational behavior at Babson College, a published author of several books including Maternal Optimism: Forging Positive Paths Through Work and Motherhood, is the Associate Editor for the Academy of Management Learning and Education, and has published in over 30 articles in leading journals. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Starting Your Relationship with AI with Mike Pell (S6E3) by Steelcase

In today's demanding work environment, understanding the impact of languishing at work – and how to overcome it – is vital. On the Work Better podcast, host Chris Congdon and guest Corey Keyes, a renowned author and sociologist, delve into how languishing at work affects our lives and how fostering a sense of belonging, community, purpose and meaning can significantly enhance our mental health. Corey Keyes is a bestselling author, sociologist, professor at Emory University, and a member of an advisory board for the World Happiness Forum. He has written several books, including Languishing: How to Feel Alive Again in a World That Wears Us Down. Keyes is a member of the Positive Psychology Network and has worked for the Center of Disease Control and Prevention. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

In an era where trust is increasingly scarce, redefining it within the workplace can be a cultural game-changer. On the Work Better podcast, host Chris Congdon and guest Minda Harts, a bestselling author and workplace consultant, explore innovative strategies to rebuild trust. Learn how to cultivate trust, even in remote work settings, and address trust issues with colleagues and managers. Minda Harts is a bestselling author, workplace consultant, and sought-after keynote speaker known for her work on addressing workplace inequities and advocating for women of color. She is the founder of The Memo LLC and the author of "The Memo: What Women of Color Need to Know to Secure a Seat at the Table," "Right Within," and "You Are More Than Magic." Harts is also recognized for her Seven Trust Languages® framework, which helps organizations build high-trust cultures. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Many people say they feel ‘burned out’ at work, but how do they really know? How is ‘burnout defined? Or measured? And could other factors be at play? McKinsey researcher Jacqui Brassey joins the Work Better podcast to dive deeper into feeling ‘burned out’ and gives perspective on how our work can influence and even improve our holistic health in new ways. Jacqui Brassey is a Senior Fellow and Director of Research Science at the McKinsey Health Institute, where she co-leads the Healthy Workforces initiative. With over 25 years of experience, she promotes mental health, wellbeing, agility, and resilience in organizations. Brassey is also a fellow researcher at Vrije Universiteit Amsterdam and an adjunct professor at IE University in Madrid. She holds multiple degrees, including a PhD in economics and business from Groningen University and a joint master's in affective neuroscience from Maastricht University and the University of Florence. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

Why the Office Needs Social Infrastructure with Eric Klinenberg (S5:E8) by Steelcase

Seven in 10 employees have experienced disruptive change in the past year. Gallup’s Ben Wigert joins the Work Better podcast to identify three challenging trends happening at work and why ‘people-first’ change is urgently needed. Wigert is the Lead Researcher for Gallup’s workplace management practice, specializing in human capital management and performance optimization. He holds a Ph.D. in Industrial-Organizational Psychology and an MBA from the University of Nebraska at Omaha. Dr. Wigert has authored numerous publications on performance management and employee engagement. He also leads a cross-functional team focused on evolving workplace strategies for the future. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

It’s no longer a question – AI is changing how we work, and it’s happening rapidly. A technical renaissance of sorts, AI is mainly driven by employees. But as Humanova founder Sean Gallagher tells us, leaders should act now – even if all the kinks haven’t been worked out – before their organizations are left behind. Gallagher is the founder of Humanova and a leading expert on the future of work in Australia. He focuses on how technology, especially AI, transforms work and accelerates human capability. Dr. Gallagher led the Centre for the New Workforce at Swinburne University for six years and has conducted pioneering research on generative AI. He holds a PhD in chemistry and has been recognized for his contributions to academia and industry. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

Mental and neurological disorders are costing world economies trillions of dollars every year – something physician and neuroscientist Dr. Harris Eyre calls a “decline in global brain capital.” In this edition of the Work Better podcast, Eyre talks about healthy brain practices and the steps we can take to address this global challenge. Eyre is an Australian neuroscientist and entrepreneur known for his pioneering work in the brain economy, which focuses on enhancing brain health and skills to drive innovation. He is a Senior Fellow in Brain Health at Rice University’s Baker Institute for Public Policy, where he leads the Neuro-Policy Program. Eyre’s career spans medicine, neuroscience, and economic strategy, with a commitment to promoting brain health on a global scale. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

What would make you feel less stressed at your office? Researcher Libby Sander joins the Work Better podcast to discuss her groundbreaking research on how work environments can impact your stress levels in the office. She’ll share the three most important things you need in the office now for better physical and mental wellbeing, and how adopting more beautiful spaces can encourage better collaboration, creativity and growth. Dr. Libby Sander is an internationally renowned expert on the future of work and workplace design. She is an Assistant Professor of Organizational Behavior at Bond University and the founder of the Future of Work Project. Dr. Sander holds a PhD in Organizational Behavior, a Master’s in Human Resource Management, and degrees in Arts and Business. She has spoken at TEDx and contributes to the World Economic Forum. Her research has been featured in prominent publications like the Harvard Business Review and The Guardian. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.