This follow on episode continues the exploration of Agentic AI and its growing impact on customer contact. Martin and Brian with special Guest Sean Brownell progress onto some broader themes. Is this tech cycle finally the real deal? What will organisations start to look for in 2026 as they double down on investing more? What's now firing up our imagination as consumers? And is AI finally ready to move the dial on memorable customer experience? if so how do organisations reinvent themselves to deliver a new chapter in CX?

Agentic AI is overtaking GenAI as the face of AI in 2025. Over just 12 months it has dominated headlines and use cases. Brian Manusama and Martin Hill-Wilson launch their new live series of podcasts with special guest Sean Brownell for a two part discussion on what's real, what's hype and what the future holds as Agentic AI meets Customer Contact. Welcome to part one.

AI can be designed to feel human in how it comes across. In fact, in many of the episodes of AI Brainfood we use our own professionally cloned voices to tell the story.

As ever, there are benefits and challenges to be managed. Welcome to the world of humanised AI - or 'anthropomorphised' AI if you want to win your next game of Scrabble!

Large Langauge Models are brilliant! Trouble is they can make stuff up which means you can't just flick a switch and walk away when they are being used in customer facing contact.

This episode of AI Brainfood get you up to speed on the issue and what to do.

Imagine having your face in a database of 30 billion images without your consent - that's exactly what Clearview AI has done, and their recent leadership shake-up reveals how AI companies are navigating the murky waters between privacy rights and profit.