In this episode of Facility Forward, we speak with Carlos Mandana, the current owner of Medina Lawn Care, a company founded by his father in 1967. Carlos shares the incredible story of how he strategically navigated a massive market shift, moving the company from 100% residential to over 90% commercial clientele. Carlos dives deep into the philosophy and systems that allowed him to secure major public contracts, including the Lincoln Park Zoo, and maintain client loyalty in a highly competiti...