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LaunchPod | Product Management Podcast
LogRocket
104 episodes
3 days ago
LaunchPod is a product management podcast hosted by LogRocket's CEO, Matt Arbesfeld, and VP of Marketing, Jeff Wharton, where they talk to product leaders about the issues they faced in their careers, how they found solutions to those issues, and how you can apply these solutions in your own day-to-day product role.
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Management
Technology,
Business,
Careers
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All content for LaunchPod | Product Management Podcast is the property of LogRocket and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
LaunchPod is a product management podcast hosted by LogRocket's CEO, Matt Arbesfeld, and VP of Marketing, Jeff Wharton, where they talk to product leaders about the issues they faced in their careers, how they found solutions to those issues, and how you can apply these solutions in your own day-to-day product role.
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Management
Technology,
Business,
Careers
Episodes (20/104)
LaunchPod | Product Management Podcast
Why AI Agents Are the Future of ERP | Bret Tushaus, VP Product (DelTek) - Repeat

In this repeat episode of LaunchPod, originally published on Aug 12, 2025, we’re talking with Bret Tushaus, VP of Product at Deltek.

In this episode, we discuss:

  • How Deltek built Dela — an AI agent framework powering everything from smart summaries to autonomous accounting
  • Why AI is rewriting the role of Product Management, and what leaders need to know now
  • How Bret’s team leveled up their AI skills fast — with short, high-impact sprints focused on real tools and real problems

Links

LinkedIn: https://www.linkedin.com/in/bret-tushaus-b959b56/
Deltek: https://www.deltek.com/en

Chapters

00:00 Introduction to AI in Product Management
01:06 Building AI-Powered Solutions at DelteK
03:05 Smart Summaries and Predictive Analytics
08:24 Intelligent Exploration and Conversational Interfaces
17:39 The Future of AI Agents
22:14 Getting Started with AI in Your Team
26:52 Final Thoughts

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Bret Tushaus.

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21 hours ago
28 minutes 16 seconds

LaunchPod | Product Management Podcast
Lessons from the Launch that Became a Silicon Valley Punchline | Berni Fisher, VP Product (Appcues)

This week, we sat down with Berni Fisher, VP of Product at Appcues and a self-described "first principles goddess." Berni goes deep on what it was really like behind the scenes during the notorious 2012 Apple Maps launch, the triple threat problem at ButcherBox where they exist at the intersection of grocery, eCommerce, AND SaaS, and more.

In our conversation, Berni discusses:

  • Surviving the "2012 Apple Maps Debacle" and the intense backlash post-launch, as well as how the team used a "triage mindset" to prioritize fixes based on customer usage and risk.
  • Her Black Friday Gamble: Why she pushed for a risky site overhaul at ButcherBox right before their busiest season, resulting in double-digit conversion gains
  • And Customer-Led AI Innovation: how Appcues used their own product to poll users on AI trust, leading to a roadmap driven by actual customer needs rather than industry hype.

Links

Berni's LinkedIn: https://www.linkedin.com/in/bernadettefisher/
Accues: https://www.appcues.com/

Chapters

00:00 Introduction
01:43 Berni Fisher's product journey
04:44 Challenges and Lessons from Apple Maps
15:26 Transition to ButcherBox
17:27 Innovations and Customer Focus at ButcherBox
24:35 AI Innovations at Appcues
27:34 Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Berni Fisher.

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1 week ago
25 minutes 8 seconds

LaunchPod | Product Management Podcast
Why Top-of-Funnel Traffic is Dead (& How TED is Replacing It ) | Tricia Maia, Head of Product (TED)

Today, we’re joined by Tricia Maia, Head of Product at TED. We all know TED Talks — but behind the scenes, TED is undergoing a massive product transformation to adapt to a post-AI media landscape. In this episode, Tricia Maia, Head of Product at TED, pulls back the curtain on how they’re solving the “discovery” crisis facing digital media today.

Tricia shares:

  • Why “views” are dead: Explaining why TED is abandoning top-of-funnel traffic as their North Star metric and shifting focus to “depth,” completion rates, and account signups to combat volatile search algorithms
  • AI that actually scales: How TED is using advanced AI auto-dubbing — not just subtitles — to clone speakers’ voices into other languages, driving 2-3x better performance
  • The “gap” strategy: The challenge of connecting a decentralized ecosystem of free users and volunteers at TEDx with an ultra-premium live experience that can cost up to $12,500 per ticket

Links

Tricia's LinkedIn: https://www.linkedin.com/in/triciamaia/
TED.com: https://www.ted.com/

Chapters

00:00: Introduction
01:51: TED's Media Landscape in an AI World
02:17: What does "Product" mean at TED?
04:24: How TED is Dealing with Challenges and Strategies in Media Discovery
14:59: Evolving Metrics and Goals Beyond Vanity Metrics Like Views
24:24: How TED is Connecting Digital and Event Audiences
32:22: TED's New AI Auto-Dubbing Initiative
37:14: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Tricia Maia.

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1 week ago
34 minutes 1 second

LaunchPod | Product Management Podcast
Make the C-Suite Think Like a Startup (Without Getting Fired) | West Stringfellow, VP Product (ex-Target, Blackhawk)

Today, we’re joined by West Stringfellow, currently VP of Product at Blackhawk Network and former VP of Innovation at Target.

In this episode, West shares:

  • How he went from stealth startups to leading innovation at a company with over $77 billion in annual sales
  • The methods he uses to manage up and influence leadership in order to achieve the outcomes necessary to create successful organizations time and time again
  • The bold move that accelerated his Target career, which included hand-delivering over 300 copies of his innovation proposal to every executive at their Minneapolis HQ, even catching the attention of Target’s CEO
  • An inside look at how Blackhawk is thinking about AI and digital transformation by cultivating “culture carriers” to champion AI

Links

West’s LinkedIn: https://www.linkedin.com/in/weststringfellow/
Blackhawk Network: https://blackhawknetwork.com/
HowDo: https://howdo.com/about/

Chapters

00:00: Introduction
01:17: West's career journey
02:08: Project Goldfish and West's startup background
05:43: Making product and strategy decisions at Target
06:25: West building a Techstars Startup Accelerator
08:39: How West's work at Target inspired his startup, HowDo
09:44: How did West "manage up" at Target?
17:05: An introduction to Blackhawk
21:02: Digital transformation with gift cards
23:44: How Blackhawk is using AI
30:29: Big AI wins
33:09: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: West Stringfellow.

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3 weeks ago
32 minutes 25 seconds

LaunchPod | Product Management Podcast
Why PMs are Leveling up into AI Product Engineers | Sarah Jacob Singh, CPTO (Medbridge)

Today, we’re joined by Sarah Jacob Singh, CPTO at Medbridge, a digital healthcare platform.

In this episode, Sarah shares:

  • Why AI means all companies have to act like startups again, with product more tightly integrated from engineering all the way to go-to-market
  • How many Product Managers are evolving into Product Engineers - building prototypes, shipping code, and helping developer teams innovate faster
  • The ways Medbridge is leveraging AI-enabled Product Engineers to ship big bets weekly instead of quarterly

Links

Sarah’s LinkedIn: https://www.linkedin.com/in/sarahjacobsingh/
Medbridge: https://www.medbridge.com/

Chapters

00:00: Introduction
01:53: Sarah’s career journey
03:56: The expanding role of product management
08:22: The impact of AI on product and engineering
11:35: Prototyping and feedback loops
17:20: AI adoption in healthcare
19:04: What is the “product engineer”?
22:47: In-house vs. Purchased solutions
29:13: Medbridge’s upcoming hackathon
30:54: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Sarah Jacob Singh.

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4 weeks ago
28 minutes 21 seconds

LaunchPod | Product Management Podcast
A Serial Founder’s Guide to Pivots, Exits, and AI | Raj Singh, VP of Product (Mozilla)

Today, we’re joined by serial entrepreneur Raj Singh. His multiple exits have landed him in product leadership roles at companies like Salesforce.com, and, most currently, as a VP of Product at Mozilla, where he’s leading the team creating new AI products for SMBs.

In this episode, Raj shares:

  • How his companies navigated multiple pivots, with innovations from ChatGPT and Zoom leading most recently to an acquisition by Mozilla
  • What makes “agentic browsers” the next major interface for the web, and how they could change everything from ad models to API access
  • And why Mozilla’s stewardship of Gecko, one of only three major browser engines, is essential to keeping the internet open in the age of AI

Links

LinkedIn: https://www.linkedin.com/in/rajansingh/
Mozilla: https://www.mozilla.org/en-US/

Chapters

00:00: Introduction
01:50: Raj’s entrepreneurial journey
03:52: The evolution of meeting summarization tools
07:51: Raj’s product pivot
08:26: Adapting to video communication during the pandemic
16:05: Pulse’s viral growth and Mozilla acquisition
20:25: AI and browser integration
27:10: Mozilla’s role in browser innovation
30:58: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Raj Singh.

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1 month ago
28 minutes 37 seconds

LaunchPod | Product Management Podcast
When CPO Becomes CMO: The Expanding Role of Product Leaders | Karen Chao (Flowspace)

Today, we’re joined by Karen Chao, Chief Product Officer at Flowspace, an ecommerce logistics platform, where she’s also taken on a role as head of marketing. Previously, Karen held product leadership roles at Apple, Replicon, Innit, and more.

In this episode, Karen shares:

  • How she ended up running Marketing on top of Product, and how bringing these two functions under one leader has improved go-to-market for Flowspace
  • The biggest surprises she’s uncovered running marketing as a product leader, from chaotic tool stacks to the next wave of AI-powered go-to-market automation
  • And how Flowspace’s product team uses AI tools like Cursor and Claude to accelerate discovery and prototyping, and even ship small bug fixes straight to production without Engineers involved

Links

Karen's LinkedIn: https://www.linkedin.com/in/karen1chao/
Flowspace: https://flow.space/

Resources

(Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo

Chapters

00:00: Intro
02:06: Karen's career highlights
03:59: How Karen and Flowspace are using AI in their team workflows
15:11: The intersection of product and marketing
22:13: What's surprised Karen most about transitioning from product to marketing
29:12: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Karen Chao.

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1 month ago
27 minutes 12 seconds

LaunchPod | Product Management Podcast
When AI Makes Engineering Too Fast for Product Teams | Oji Udezue (ex-Typeform & Calendly)

On today’s episode of LaunchPod, we’ve got something special for you. Normally, you’d have to join us in person at one of the dinners we host for product leaders to hear this talk from Oji Udezue. But the response has been so great, we had to bring him onto the show again.

Oji has previously held product leadership roles at Typeform, Twitter, Calendly, and Atlassian. Today, he’s joining us to share a major problem in product delivery that he’s seeing as AI adoption increases across teams.

In this episode, we discuss:

  • The “three-speed problem,” as Oji calls it – how AI will bring about a 10x increase in engineering velocity. But where does that leave product management and go-to-market teams if they can’t keep up?
  • Why AI is a BS term, as it’s really five new AND distinct capabilities – and how to use those as a framework for smarter product strategy
  • And how his “shipyard model” for product teams will ensure you keep up and thrive, even as AI reshapes how we build software

Links

Oji’s LinkedIn: https://www.linkedin.com/in/ojiudezue/
ProductMind: https://www.productmind.co/
Building Rocketships: Product Management for High-Growth Companies: https://www.productmind.co/building-rocketships-book

Resources

Oji’s past LaunchPod episode: https://www.productmind.co/building-rocketships-book
Claude: https://claude.ai/
Cursor: https://cursor.com/
Windsurf: https://windsurf.com/

Chapters

00:00 Introduction
1:21 Building Rocket Ships by Oji and Ezinne Udezue
1:55 What is the shipyard model in product?
5:20 The evolution of technology: Why AI is just a new technology level
7:50 The 5 flavors of AI
13:23 The limiting function of development is no longer the speed of engineering – but what is it now?
17:05 Solving the three-speed problem
21:32 Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Oji Udezue.

Show more...
1 month ago
24 minutes 8 seconds

LaunchPod | Product Management Podcast
Product Lessons from a $3B Bootstrapped eCom Platform | Trevin Chow, CPO (Big Cartel)

Today, we’re joined by Trevin Chow, Chief Product Officer at Big Cartel, an ecommerce platform for independent creators to turn their art into income. Previously, Trevin held product leadership roles at Nike, Microsoft, Axon, and more.

In this episode, Trevin shares:

  • How they thread the needle between brand history and innovation — respecting a 20+ year legacy while still driving towards the future
  • His process for creating “simple magic” by making features so simple, they delight users — even if that trades less customization for better ease of use
  • How AI is transforming product and design workflows by drastically cutting down the time between idea and innovation
  • And what product leaders can learn from rethinking simple as a benefit rather than a constraint

Links

LinkedIn:https://www.linkedin.com/in/trevin/
Navan: https://www.bigcartel.com/

Resources

Lovable: https://lovable.dev/
Unblocked: https://getunblocked.com/

Chapters

00:00: Intro
03:22: The product journey that led Trevin to Big Cartel
05:55: Big Cartel's 20+ year legacy and how they look at innovation
12:28: Why simplicity can trump complexity in software
13:26: Products and features that delight ft. an example from Alaska Airlines
18:03: Why Big Cartel launched a "pause subscription" button, and the value it drove
21:09: What makes features appear "magical" in today's product landscape
23:06: The overlap between product management and product design
23:40: Trevin's guide to hiring for curiosity and grit
33:17: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Trevin Chow.

Show more...
1 month ago
33 minutes 46 seconds

LaunchPod | Product Management Podcast
How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)

Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more.

In this episode, Curtis shares:

  • How AI can actually be a tool for human connection
  • His process behind Tinder’s transformation into customer-centricity, with real, measurable results
  • How to balance short-term user joy with long-term product innovation and future features
  • And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up

Links

LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/

Chapters

00:00: Intro
03:03: Curtis Stevens' product journey
7:40: Challenges and strategies in customer experience
14:54: Curtis' journey workshops
20:41: AI's role in customer research
27:41: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Curtis Stevens.

Show more...
2 months ago
27 minutes 46 seconds

LaunchPod | Product Management Podcast
The Hidden AI Revolution in Construction | Rajitha Chaparala (Procore)

On today’s episode, we’re talking with Rajitha Chaparala, VP of Product at Procore, a construction management solution and one of the most successful examples of vertical SaaS out there today.

In this episode, we discuss:

  • How Rajitha and her team are using LLMs to streamline complex processes like requests for information (RFIs), project revisions, and construction site walkthroughs
  • Why building trust and showing real, immediate value were key to getting AI buy-in from construction professionals, historically hesitant to adopt new tech
  • Why Rajitha believes this is construction’s moment for AI, and how the shift from skepticism to curiosity happened almost overnight

Links

LinkedIn: https://www.linkedin.com/in/rajithachaparala/
Procore: www.procore.com

Chapters

00:00 Introduction
00:48: The complexity of construction and technology adoption
02:00: AI streamlining Requests for Information (RFIs) in construction
04:00: Why LLMs are ideal for construction's unstructured data
06:00: Building trust for AI adoption
08:00: The future of construction thanks to AI adoption

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Rajitha Chaparala.

Show more...
2 months ago
8 minutes 30 seconds

LaunchPod | Product Management Podcast
Linear’s Secret to Building Powerful AI Products | Nan Yu, VP of Product (Linear)

Today, we’re joined again by Nan Yu, Head of Product at Linear.

In this episode, Nan shares:

  • Why you’re wrong to think of AI as a way to reduce costs -- and why the real value is in enabling new work that was previously impossible
  • The 3 must-haves he’s deduced from across the most successful AI products to produce consistently great outcomes for users
  • The behind-the-scenes details of Linear’s new Agent Interaction Guidelines

Links

Nan's LinkedIn: https://www.linkedin.com/in/thenanyu/
Nan's X: https://x.com/thenanyu?lang=en
Linear: https://linear.app/
Linear's previous episode of LaunchPod: https://youtu.be/7ISWLoQtNOc?si=dNKmSdQ98eqis_JW

Resources

Linear's Agent Interaction Guidelines: https://linear.app/developers/aig
Granola.ai: https://www.granola.ai/
Cursor: https://cursor.com/

Chapters

00:00: Intro
03:24: Using AI as a harness, the systems and context layers that make AI tools repeatable and useful at scale
07:54: Scaling AI tools to ensure consistency and quality
14:14: Analyzing user interaction, tweak time, and feedback
18:29: Linear's new Agent Interaction Guidelines
22:14: How AI is changing the role of engineers
27:42: AI's impact on junior roles
30:10: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Nan Yu.

Show more...
2 months ago
29 minutes 32 seconds

LaunchPod | Product Management Podcast
Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)

Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora.

In this episode, Shakir and Karthik discuss:

  • Why they believe AI is a bigger inflection point than web, mobile, or cloud
  • Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy
  • How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code
  • Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy

Links

Shakir's LinkedIn: https://www.linkedin.com/in/shakir-karim/
Karthik's LinkedIn: https://www.linkedin.com/in/chakraj/
Zuora: https://www.zuora.com/

Resources

Trupeer: https://www.trupeer.ai/
Gemini Storybook: https://gemini.google/overview/storybook/
NotebookLM: https://notebooklm.google/

Chapters

00:00: Intro
02:15: Zuora's 10x initiative
07:00: Zuora's internal AI agent
10:00: Accelerating content creation using Trupeer
12:00: Cutting video content creation down from 4 weeks to 5 hours
17:00: AI in practical workflow
22:00: Scaling AI innovation and literacy internally
28:32: AI prompathons and hackathons
29:54: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guests: Karthik Chakkarapani and Shakir Karim.

Show more...
2 months ago
31 minutes 30 seconds

LaunchPod | Product Management Podcast
The Secrets Behind a 30x AI Product Team | Zac Hays, CPO (Luxury Presence)

Today, we’re joined by Zac Hays, CPO at Luxury Presence, a fast-growing real estate tech platform that made a huge bet on AI adoption across the company..

In this episode, we discuss:

  • Luxury Presence's 30x Value Principle and how they rethought goals and projects to have exponential-level impact
  • The AI design sprint process that allowed the company to 20x product velocity
  • How their mandatory AI bug triage policy has cut resolution time by 80%

Links

LinkedIn: https://www.linkedin.com/in/zacthepm/
Zac's AI-Powered Design Print Playbook: https://www.linkedin.com/pulse/ai-powered-design-sprint-playbook-v01-zac-hays-iu1dc/
Luxury Presence: https://www.luxurypresence.com/
AirOps: https://www.airops.com/
Userbrain: https://www.userbrain.com/en/

Chapters

00:00: Intro
03:31: How Luxury Presence started tinkering with AI
08:15: Automating bug fixes (the 80% reduction)
10:50: Zac's "AI Design Sprint" process
14:00: Using AI to tackle tech debt and codebase rewrites
19:04: Building an "autonomous" AI marketing team
22:22: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Zac Hays.

Show more...
2 months ago
23 minutes 31 seconds

LaunchPod | Product Management Podcast
Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier.

In this episode, we discuss:

  • How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier
  • Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router
  • How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees

Links

LinkedIn: https://www.linkedin.com/in/philip-lakin/
Zapier: https://zapier.com/
NoCodeOps: https://www.nocodeops.com/

Chapters

00:00: Intro
01:30: How Phil built the No-Code Ops community and why Zapier acquired it
05:45: Building Lead Router and how it shaped Zapier's roadmap
10:20: Building with Zapier Primitives
15:10: How Zapier achieved 97% AI literacy
20:25: AI agents and workflow automation
26:40: Tactics for bringing employees on board with new AI tools
32:55: What other companies can learn from Zapier’s AI transformation
39:15: Where Phil sees AI, no-code, and automation heading next.
44:00: Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Phil Lakin.

Show more...
3 months ago
32 minutes 35 seconds

LaunchPod | Product Management Podcast
Copilot, Claude, & OptiGPT: The AI Stack Driving Optimizely

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is using AI into both customer-facing solutions and their own product workflows.

Cory shares how her team:

  • Uses Copilot and Claude for everything from PRD writing and meeting recaps to translating technical language into accessible insights
  • Developed OptiGPT, an internal AI assistant that surfaces customer data, product knowledge, and HR policies in seconds
  • Built a customer-facing AI query tool that also became a surprise hit internally for measuring customer health and engagement
  • Encourages a culture of experimentation where PMs demo and share AI tools, turning emergent use cases into productivity boosts across teams

Links

LinkedIn: https://www.linkedin.com/in/cliebgott/
Optimizely: https://www.optimizely.com/

Chapters

00:38 Exploring AI tools as a team
01:43 Real-world AI productivity wins
03:16 Inside OptiGPT: Optimizely’s AI assistant
04:08 Using AI for research and prototyping
05:10 When AI surprises: Emergent capabilities
06:22 Lessons learned: Sharing and experimenting

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Cory Liebgott.

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3 months ago
8 minutes 36 seconds

LaunchPod | Product Management Podcast
How 1 CPO Uses AI to Deliver Like a Full Product Team | Michael Krafft, CPO (FoundersCard)

Today, we’re joined by Michael Krafft, CPO at FoundersCard, a membership community for entrepreneurs and executives offering exclusive perks and VIP treatment.

Previously, Michael worked in investment banking, led product teams at American Express, and played a key role in turning around Alight, an HR-tech firm, ahead of its IPO.

In this episode, we discuss:

  • How Michael uses AI to be a 1-person Product team at a profitable startup with more than 250K members
  • His AI-driven discovery engine that automates interviews, segments users, and turns feedback into roadmap-shaping insights
  • Why working as both a leader and IC lets him move from idea to prototype to product in record time with tools like V-Zero and Lovable
  • The simple test that boosted paid conversions by 50%—and how he runs growth experiments far beyond his team’s size

Links

LinkedIn: https://www.linkedin.com/in/michael-krafft/
FoundersCard: https://founderscard.com/

Chapters

00:00 Intro
03:04 How AI Drove Down CAC and Fueled Growth
06:06 Using AI to Analyze Customer Interviews
09:10 Turning Feedback Into Roadmap Insights
12:13 AI-Powered Discovery Engine for PMs
15:17 One-Person Product Team With AI Tools
18:20 Scaling Insights Beyond Human Bandwidth
21:23 Automating PRDs With AI
24:25 From Idea to Prototype in an Afternoon
27:28 Running Growth Experiments With AI
30:31 Conversions, Retention, and AI Testing
33:33 Customer Insights That Shape the Roadmap
36:36 Paid Conversion Boosts With AI
39:37 Final Takeaways for Product Leaders

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Michael Krafft.

Show more...
3 months ago
35 minutes 26 seconds

LaunchPod | Product Management Podcast
Top 4 AI Workflows Every PM Leader Should Know

Unlock the future of product management with AI. In this episode of LaunchPod, we dive into the top 4 AI workflows every product manager needs, from automating user research to building smarter prototypes and running faster experiments.

Hear real stories from product leaders who are already using AI to:
*Turn hours of customer interviews into actionable insights
*Prototype and test new features in record time
*Automate PRDs and documentation without losing quality
*Drive data-backed decisions that accelerate growth

Chapters

00:00 Why AI is changing product management
00:30 Avoiding missteps with AI-powered customer insights
02:00 Prototyping and testing faster with AI tools
04:00 Automating PRDs and product documentation
06:30 Using AI for smarter data analysis and decision making
09:00 Balancing AI with product intuition and strategy
11:00 The future of AI in product workflows

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guests: Derek Pharr, Neha Monga, Roman Gun, and Sierra Hahn-Ventrell.

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3 months ago
26 minutes 59 seconds

LaunchPod | Product Management Podcast
Why Optimizely is Betting on Agentic AI | Cory Liebgott, VP of Product (Optimizely)

How is Optimizely reshaping experimentation with AI? Cory Liebgott, VP of Product at Optimizely, joins LaunchPod to share how her team is building agentic AI tools that put customer trust at the center.

Cory shares how her team:

  • Pivoted away from risky benchmarking AI to focus on agentic AI tailored to each customer’s brand and data
  • Launched Opal, Optimizely’s AI suite built on Google Gemini, with strict governance to keep customer data secure
  • Developed experimentation agents that suggest test ideas, run experiments, and summarize results
  • Built internal AI tools like OptiGPT to streamline workflows, from PRDs to customer research, boosting productivity across teams

Links

LinkedIn: https://www.linkedin.com/in/cliebgott/
Optimizely: https://www.optimizely.com/

Chapters

00:00 Introduction
01:52 Implementing Agentic AI at Optimizely
04:58 The Importance of Customer Feedback
06:27 Using AI Tools Internally at Optimizely
15:30 DocuSign and the Squeaky Wheel Problem
30:36 Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Cory Liebgott.

Show more...
3 months ago
31 minutes 7 seconds

LaunchPod | Product Management Podcast
The Company Using AI to Change the Game for Sports Betting | Marty Styles, VP of Product (PFF)

How is AI changing the game for sports betting? Marty Styles, VP of Product at Pro Football Focus (PFF), visits LaunchPod to share how his team is bringing pro-grade football analytics, trusted by every NFL team, to everyday bettors.

Marty shares how his team:

  • Built Key Insights, an AI-powered feature that simplifies 200+ data points per play into actionable betting takeaways
  • Designed the Player Prop Tool, which combines PFF’s grades with market odds to reveal hidden betting edges
  • Used Play Finder and AI-driven film study to transform raw data into instant, searchable insights
  • Positioned PFF as the “Bloomberg Terminal of sports betting”, giving bettors the same edge NFL teams rely on

Links

LinkedIn: https://www.linkedin.com/in/marty-styles/
PFF: https://www.pff.com/

Chapters

00:00 Introduction
01:46 The Value of PFF's Data
02:14 Transitioning from B2B to B2C
03:17 Understanding the Sports Betting Market
04:38 The Role of AI in PFF's Products
09:00 Simplifying Complex Data for Consumers
10:32 Key Insights and AI Integration
14:20 Ensuring Accuracy and Trust in AI Outputs
17:20 Introducing the Player Prop Tool
19:36 Targeting Intermediate Bettors
22:12 Product Marketing Strategy
25:53 AI and Data Analysis in Betting
29:32 Future of AI in Sports Analytics
33:23 Conclusion

Follow LaunchPod on YouTube

We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe!

What does LogRocket do?

LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

Special Guest: Marty Styles.

Show more...
3 months ago
33 minutes 25 seconds

LaunchPod | Product Management Podcast
LaunchPod is a product management podcast hosted by LogRocket's CEO, Matt Arbesfeld, and VP of Marketing, Jeff Wharton, where they talk to product leaders about the issues they faced in their careers, how they found solutions to those issues, and how you can apply these solutions in your own day-to-day product role.