If you’ve ever felt like you’ve hit your ceiling, this conversation is your nudge to test it. We connect three simple moments—a chaotic drive-thru, a standout service interaction, and a gym set that pushed our limits—to the deeper truth that teams mirror their leaders and capacity grows where mindset allows it. You’ll hear how one bad customer experience reveals weak standards at the top, why a single friendly voice can signal a strong system, and how small, consistent stretches rewire what y...
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