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Receivables Podcast | Discussions About Debt Collection
Adam Parks
174 episodes
1 day ago
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in...
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Management
Business
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What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in...
Show more...
Management
Business
Episodes (20/174)
Receivables Podcast | Discussions About Debt Collection
What a New Bill in Congress Means for Collection Attorney Litigation | Ep. 271
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in...
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2 days ago
23 minutes

Receivables Podcast | Discussions About Debt Collection
Law Student Exposure to Creditors’ Rights Law | NCBA Outreach Explained | Ep. 270
How do we fix the creditors’ rights attorney pipeline before it becomes a crisis? In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services. Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the f...
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1 week ago
19 minutes

Receivables Podcast | Discussions About Debt Collection
Workflow Engineering for Collections at Scale | Ranjan Dharmaraja | Ep. 269
Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale. In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic. They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next st...
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2 weeks ago
38 minutes

Receivables Podcast | Discussions About Debt Collection
Effective Text Messaging Strategies for Debt Collectors | Mark Reinhard | Ep. 268
Are effective text strategies for collections really as simple as high open rates? In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice. They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code texting for collections makes sense. This conversation is built for leaders navigating risk, da...
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3 weeks ago
30 minutes

Receivables Podcast | Discussions About Debt Collection
Bridging Sales and Client Services in Collections | Ep. 267
Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalati...
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3 weeks ago
30 minutes

Receivables Podcast | Discussions About Debt Collection
Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266
How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning. Tune in and level up your operational resilience. ...
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4 weeks ago
40 minutes

Receivables Podcast | Discussions About Debt Collection
The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265
Why does the disconnect between debt relief and debt collection still shape recovery outcomes? In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape. A practical conversation for anyone navigating regulatory challenges in consumer debt resolution. If you enjoy dis...
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4 weeks ago
31 minutes

Receivables Podcast | Discussions About Debt Collection
Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264
What is a debt collection data waterfall, and why should it never be “set it and forget it”? In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production. Receivables Podcast ...
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1 month ago
30 minutes

Receivables Podcast | Discussions About Debt Collection
How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263
Are you using hiring strategies based on personality insights to strengthen your team? In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance. Together, they break down the DISC framework, effective hiring practices for collection agencies, and how personality alignment can boost retention and future leadership growth. Tune in and level u...
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1 month ago
27 minutes

Receivables Podcast | Discussions About Debt Collection
How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262
How prepared are you for RMAI annual conference networking this year? In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for focused discussions. He also explains how to prepare for the RMAI conference, why early outreach i...
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1 month ago
21 minutes

Receivables Podcast | Discussions About Debt Collection
How to Operationalize Collection Tech for Better Results | Ep. 261
Are you working on operationalizing collection technology or planning a system conversion? In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows...
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1 month ago
27 minutes

Receivables Podcast | Discussions About Debt Collection
How Solo Transformed collector–consumer engagement workflows | Ep. 260
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also br...
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1 month ago
27 minutes

Receivables Podcast | Discussions About Debt Collection
ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She wal...
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1 month ago
33 minutes

Receivables Podcast | Discussions About Debt Collection
The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations. From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares how FRS built a culture framework that drives both compliance and engagement. This is a practi...
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1 month ago
24 minutes

Receivables Podcast | Discussions About Debt Collection
ACA Tools Every Compliance Leader Should Be Using | Ep. 257
How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Gu...
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1 month ago
23 minutes

Receivables Podcast | Discussions About Debt Collection
Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environmen...
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2 months ago
29 minutes

Receivables Podcast | Discussions About Debt Collection
How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical...
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2 months ago
31 minutes

Receivables Podcast | Discussions About Debt Collection
How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment...
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2 months ago
15 minutes

Receivables Podcast | Discussions About Debt Collection
How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve. This conversation...
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2 months ago
28 minutes

Receivables Podcast | Discussions About Debt Collection
Turning Compliance into a Competitive Advantage with AI | Ep. 252
What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and crea...
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2 months ago
31 minutes

Receivables Podcast | Discussions About Debt Collection
What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys? In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in...