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Receivables Podcast | Discussions About Debt Collection
Adam Parks
163 episodes
4 days ago
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also br...
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Management
Business
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How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also br...
Show more...
Management
Business
Episodes (20/163)
Receivables Podcast | Discussions About Debt Collection
How Solo Transformed collector–consumer engagement workflows | Ep. 260
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also br...
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4 days ago
27 minutes

Receivables Podcast | Discussions About Debt Collection
ACA State Guide Compliance Explained ft. Sara Disher Ratliff | Ep. 259
Struggling to keep up with ACA State Guide compliance? In this episode, Adam Parks talks with Sara Disher Ratliff, the Compliance Officer of Meridian Financial Services, who manages thousands of disputes a year, multistate licensing, bonds, litigation prep, audits, and every regulatory update that hits the industry. Sara breaks down how ACA’s State Guide transformed their process, from giant paper binders to fast, searchable digital tools that cut research time from days to minutes. She wal...
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6 days ago
33 minutes

Receivables Podcast | Discussions About Debt Collection
The Secret to Scalable Leadership and Employee Engagement in Collections | Ep. 258
How do you manage culture at scale without losing what makes your team special? In this episode, Adam Parks talks with Brian Bowers, Co-Founder and CEO of Financial Recovery Services (FRS), about the real-world process of scaling organizational values and keeping culture alive across multiple locations. From formalizing mission and values to empowering leaders with trust and autonomy, Brian shares how FRS built a culture framework that drives both compliance and engagement. This is a practi...
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1 week ago
24 minutes

Receivables Podcast | Discussions About Debt Collection
ACA Tools Every Compliance Leader Should Be Using | Ep. 257
How can collection agencies stay current on compliance changes without breaking their workflow or budget? In this episode, host Adam Parks sits down with Pam Kirchner, CEO of BCA Financial Services, to talk about how her team uses the ACA State Guide to stay ahead of constant regulatory updates. Pam explains how the guide evolved from a set of static PDFs into a powerful, searchable compliance platform used by every department in her organization. Together, they discuss how the ACA State Gu...
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1 week ago
23 minutes

Receivables Podcast | Discussions About Debt Collection
Leadership Lessons from Jeremiah Wheeler's book: The Unlikely Executive | Ep. 256
In this powerful episode of the Receivables Podcast, host Adam Parks welcomes Jeremiah Wheeler, President at DRN Data and author of The Unlikely Executive. Together, they explore how personal recovery, accountability, and resilience can redefine what leadership means in today’s receivables industry. Jeremiah’s book, The Unlikely Executive, offers a deeply honest look at his own journey from struggle to success. It is a story that resonates with professionals who face high-pressure environmen...
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2 weeks ago
29 minutes

Receivables Podcast | Discussions About Debt Collection
How Ethical Artificial Intelligence Is Changing Collections Forever | Ep. 255
Can ethical artificial intelligence make collections more compliant and more human? In this episode, Adam Parks sits down with Porter Heath Morgan, Partner at Martin Golden Lyons Watts Morgan and author of the forthcoming book The Memory Project, to explore how AI governance and compliance in collections are shaping the future of receivables management. Drawing from his book’s themes on AI, consciousness, and the evolution of human memory, Heath connects the philosophical with the practical...
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2 weeks ago
31 minutes

Receivables Podcast | Discussions About Debt Collection
How Debt Collection Agencies Benefit From ACA Visionaries Conference | Ep. 254
How can collaboration and professional networking reshape the future of collections? In this episode, host Katalina Dawson sits down with Alison Atkinson and Amelia Anderson from Williams & Fudge, Inc. to talk about how the ACA Visionaries Conference is redefining connection and leadership across the receivables industry. From AI in collections to technology adoption and authentic collaboration, this conversation is about how agencies can adapt, learn, and lead in a changing environment...
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3 weeks ago
15 minutes

Receivables Podcast | Discussions About Debt Collection
How AI and Data Are Transforming Valuations in Receivables Management | Ep. 253
What’s fueling the M&A boom in the collections industry? In this episode, Adam Parks sits down with Michael Lamm, Co-Founder and Managing Partner of Corporate Advisory Solutions, to unpack how mergers and acquisitions in collections are shaping the next wave of growth. From AI’s impact on valuation to investor momentum in debt buying, healthcare collections, and student loan recovery, Adam and Michael break down what agencies need to do now to stay ahead of the curve. This conversation...
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3 weeks ago
28 minutes

Receivables Podcast | Discussions About Debt Collection
Turning Compliance into a Competitive Advantage with AI | Ep. 252
What happens when AI adoption in collections meets the realities of compliance, leadership, and human change? In this episode, Adam Parks sits down with Sara Woggerman, Owner & President of ARM Compliance Business Solutions, to unpack how agencies and debt buyers can embrace AI-driven compliance automation without losing the human touch that defines effective collections. Sara shares her practical roadmap for leading teams through technology change — from easing employee fears and crea...
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1 month ago
31 minutes

Receivables Podcast | Discussions About Debt Collection
Why Compliance Still Drives Digital Collections Success | Receivables Podcast | Ep. 251
How does a digital collections strategy evolve when compliance leads the way? In this episode, Adam Parks sits down with John McNamara, Chief Growth Officer at Avtal and former CFPB executive, to unpack how the receivables industry can embrace collections tech and AI without sacrificing regulatory trust. From omnichannel consumer outreach to balancing compliance and innovation, this conversation reveals how forward-thinking agencies are operationalizing AI in collections and transformi...
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1 month ago
37 minutes

Receivables Podcast | Discussions About Debt Collection
Unlocking Actionable Intelligence in Receivables with RNN Group’s Dane Mauldin | Ep. 250
How can actionable intelligence in receivables give collection agencies and debt buyers a real performance edge? In this episode, Adam Parks talks with Dane Mauldin, President of RNN Group, Inc., about how data transformation in collections is driving faster recovery cycles, better portfolio monitoring, and innovation in post-judgment recovery. Learn how to connect operational efficiency with smart data—and why intelligence is defining the next generation of receivables strategy. Tune in to...
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1 month ago
32 minutes

Receivables Podcast | Discussions About Debt Collection
Why Artificial Intelligence in Debt Collection Is No Longer Optional | Ep. 249
Why is artificial intelligence in debt collection no longer optional? In this episode, host Adam Parks sits down with Anna Burke of Equabli to unpack six practical AI use cases for collections that go far beyond the hype. From predictive analytics in receivables to digital self-service collections and the evolving role of voice AI in collections, they cover what’s working today, what still needs time, and how agencies, debt buyers, and creditors can use AI with purpose. Tune in to hear where...
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1 month ago
37 minutes

Receivables Podcast | Discussions About Debt Collection
From Compliance to Coding: How ACA Fall Forum 2025 Advances Receivables Innovation | Ep. 248
ACA Fall Forum 2025 is shifting from theory to practice. In this episode of the Receivables Podcast, host Adam Parks is joined by Tim Collins, the SVP, Chief Risk & Compliance Officer at Pay Ready, to explore why this year’s event is unlike any other. ACA Fall Forum will feature a hands-on automation workshop and DIY coding in receivables—giving creditors and agencies the opportunity to bring their laptops, build live automations, and walk away with compliance strategies and tools they ...
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1 month ago
14 minutes

Receivables Podcast | Discussions About Debt Collection
Should Medical Debt Be Removed from Credit Reports? Expert Insights | Ep. 247
Should medical debt credit reporting be removed or does it remain essential for lenders? In this episode, host Adam Parks sits down with Dan Smith, President & CEO of the Consumer Data Industry Association (CDIA), to unpack the history of the Fair Credit Reporting Act compliance rules, the controversial CFPB medical debt rule, and why credit reporting preemption matters. We also dive into the predictive value of medical debt, voluntary industry reforms that already removed 70% of debt fr...
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2 months ago
30 minutes

Receivables Podcast | Discussions About Debt Collection
Why Accurate Credit Reporting Is Essential for Lending Confidence | Ep. 246
Why is the importance of accurate credit reporting more critical than ever? In this episode of Receivables Podcast, I sit down with Dan Smith, CEO of the Consumer Data Industry Association (CDIA), to dig into how removing data from credit reports can distort scores and the unintended consequences of credit reporting regulation. We talk about why complete, trustworthy data drives lending confidence and what financial services professionals should be watching in today’s shifting credit landscap...
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2 months ago
33 minutes

Receivables Podcast | Discussions About Debt Collection
Blockchain, Bots, and Digital Payments | The Future of Receivables Management | Ep. 245
Can AI really transform the future of debt collection? In this episode, host Adam Parks sits down with Rob Grafrath of Grafrath Consulting to explore how AI, digital payments in collections, and compliance automation strategies are reshaping the industry. From consumer communication trends to debt collection technology adoption, Rob brings a futurist’s lens to practical challenges debt buyers and agencies face today. Tune in for a forward-looking conversation that blends sci-fi imaginat...
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2 months ago
37 minutes

Receivables Podcast | Discussions About Debt Collection
Debt Selling 101 for Creditors | How to Prepare Portfolios for Sale | Ep. 244
Is your debt sales strategy ready for today’s rising charge-offs? In this episode, host Adam Parks sits down with Mellisa Massey of National Credit Adjusters to unpack Debt Selling 101. The discussion varies from preparing portfolios and ensuring compliance to leveraging forward flow agreements for predictable liquidity. They also dive into selecting debt buyer partners and why alignment matters in every creditor recovery process. Tune in to learn how to avoid risky outlier bids, protect you...
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2 months ago
26 minutes

Receivables Podcast | Discussions About Debt Collection
Future of Voice AI in the Collections Industry | Vrinda Gupta, Sequin | Ep. 243
Is the future of AI in the collections industry moving faster than most agencies are ready for? In this episode, Adam Parks sits down with Vrinda Gupta, CEO of Sequin, to break down the real opportunities and compliance risks behind AI voice agents. Together, they cover best practices for AI vendor evaluation, how to minimize AI hallucinations in compliance, and what every debt buyer and agency needs to know about U.S. financial services regulations and AI. If you want practical insights on ...
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2 months ago
1 hour 11 minutes

Receivables Podcast | Discussions About Debt Collection
Building Defensible Compliance with Expert Witness Insights | Mark Cavin | Ep. 242
What does it take to stand in court as an expert witness on debt collection topics? In this episode, Adam Park sits down with Mark Cavin of Collection Intelligence, who has nearly five decades of experience shaping compliance and litigation outcomes in receivables. Together, they break down how expert witnesses simplify complex compliance issues for judges and juries, why litigation strategy in receivables demands defensible compliance management systems, and how consumer transparency a...
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2 months ago
28 minutes

Receivables Podcast | Discussions About Debt Collection
Why Leadership Transition Is Critical for Law Firm Longevity | Ep.241
Why do so many firms struggle with law firm leadership transition strategies? In this episode, I sit down with Brad Council of Slovin & Council, Co. to talk about what it really takes to move from attorney to leader, while mentoring the next generation of attorneys along the way. We cover the challenge of balancing law practice and business strategy, the importance of building people instead of just cases, and how AI workflow automation in receivables is reshaping the way law firms ...
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3 months ago
26 minutes

Receivables Podcast | Discussions About Debt Collection
How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also br...