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Best Story Wins
Column Five
103 episodes
6 days ago
Welcome to “Best Story Wins,” a podcast for marketing and branding professionals looking to unlock their growth potential. Hosted by Column Five—a B2B marketing agency that specializes in brand and content marketing for SaaS companies—each episode features insightful conversations with industry leaders who are winning customers’ hearts and minds by building world-class brands. 

Tune in to hear expert insights, hard-won lessons, and key strategies to take your own marketing efforts to the next level.
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Marketing
Business,
Careers,
Entrepreneurship
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All content for Best Story Wins is the property of Column Five and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to “Best Story Wins,” a podcast for marketing and branding professionals looking to unlock their growth potential. Hosted by Column Five—a B2B marketing agency that specializes in brand and content marketing for SaaS companies—each episode features insightful conversations with industry leaders who are winning customers’ hearts and minds by building world-class brands. 

Tune in to hear expert insights, hard-won lessons, and key strategies to take your own marketing efforts to the next level.
Show more...
Marketing
Business,
Careers,
Entrepreneurship
Episodes (20/103)
Best Story Wins
The Feeling of Knowing: Brand in the Age of LLMs, with Ari Yablok of Island
LLMs are already “deciding” your brand for buyers. Are you shaping that story or letting the machine write it? If your marketing still sounds like everybody else’s, congratulations: you’ve trained the models to ignore you.

This week we rip into the hottest B2B reality: AI Engine Optimization (AEO) meets human-only brand. Ari Yablok, head of brand at Island, shows how to beat sameness by sending clear “this is new” signals, building experiential brands that people feel (not just read), and using unreasonable hospitality to make products and events feel theirs, not “yours.”

We also cover:
  • AEO is the new SEO: how to show up inside LLM answers and make people prefer you before they ever ask a bot.
  • Signals over slogans: designing booths, visuals, and copy that telegraph “category shift” without a single bullet point.
  • Unreasonable hospitality in B2B: turning product nuance and in-person moments into retention (and reputation) machines.
  • The “feeling of knowing”: why brand confidence shortens deals—even when buyers can’t explain why.
  • Human as the counter-trend: embracing curated flaws and analog touchpoints to stand out as AI perfects the average.
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6 days ago
50 minutes

Best Story Wins
Everything’s Changing: How Smart CMOs Stay Ahead with Drew Neisser of CMO Huddles
Budgets are shrinking, patience is thinner and the CMO seat is a revolving door. Keep playing the old playbook and you’re next.

What if the path forward isn’t “more content, faster”, but a hard reset on power, process and what we even call “brand”?

In this episode, Drew Neisser, Founder of CMO Huddles, drops a reality check on B2B: CMOs are operating in Antarctica—hostile, short-term, and PE-pressured and it’s still the most exciting moment in marketing. We get blunt about the “do more with less” lie, why “brand” is a budget-killing word (start saying “reputation”), and how AI should first nuke your workflows and org chart before you let it ghostwrite your strategy.). This is the insider’s guide to surviving the freeze and shipping work that closes.

We also cover:
  • CMO power plays: why owning Partnerships/Rev levers earns a real seat at the table.
  • Short-termism judo: aligning with CFOs on “metrics that matter” and fixing attribution theater.
  • What actually converts now: late-stage, face-to-face moments (small dinners > giant trade shows).
  • Direct mail’s comeback: high-impact, targeted sends that unblock stalled deals.
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1 week ago
53 minutes

Best Story Wins
Story Is the Moat: How to Build One at Scale with Julien Palliere of Column Five
Everyone’s racing to “do more with less,” then wondering why everything sounds the same. Budgets shrink, headcount drops, and the AI mandate lands like a memo from Mount Olympus: use it, ship faster, cut costs. Here’s the plot twist: AI isn’t your edge but your point of view is. If your story’s bland, the tech just scales blandness.

In this episode, Julien Palliere, AI Strategist at Column Five joins Jason and Josh to deliver a necessary reality check.

We unpack why “just add AI” is a lazy brief, how AEO is quietly disintermediating brands, and why volume is the enemy of results. The verdict: bad marketing makes you generic, not AI. 

We also cover:
  • The Wedge System: Turning a sharp POV into a repeatable AI-powered content engine.
  • Personalization That Actually Personalizes: Using CRM, 6sense, and LinkedIn signals to change copy by persona in real time.
  • Where AI Belongs (and Doesn’t): Map the workflow, target structured/repeatable steps, avoid breaking fragile creative processes.
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2 weeks ago
43 minutes

Best Story Wins
Building a Growth Engine That Converts with Nicole Gates of Varonis
Marketers are hooked on attribution perfection. Meanwhile, your buyers are ghosting and your “AI-powered” campaigns sound like everyone else’s. What if the edge isn’t more dashboards but it’s better judgment?

In this episode, Nicole Gates, VP Growth Marketing at Varonis tears up the playbook B2B keeps clinging to. She shows how a “process person” builds a launch machine that actually ships, why tiering by customer impact (not internal hype) changes everything, and how moving SDRs under marketing with real SLAs turns MQL theater into pipeline. We dig into the noisy AI arms race (robots fighting robots), shifting budget from paid-to-play to earned trust via thought leadership, and using AI where it improves outcomes (routing, enrichment, speed-to-lead), not where it creates slop.

We also cover:
  • How to tier your launches by what matters to customers, not your org chart.
  • Why the best growth marketers think more like editors than analysts.
  • What happens when you replace data obsession with decision confidence.
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3 weeks ago
48 minutes

Best Story Wins
The Missing Ingredient to your B2B Strategy with Jess Ellis from Attentive
When everyone’s chasing quick wins, it’s easy to forget the one lever that compounds everything: brand clarity. But cramming “agentic AI” into your homepage won’t save you, it just makes you sound like the chorus.

In this episode, we sit down with Jess Ellis, Head of Brand, Content, Creative & Comms at Attentive, to talk about what it really takes to build a brand that drives pipeline in a crowded B2B market. Jess gets candid about bringing a hypergrowth org back to its foundation-mission, values, and a point of view people can actually feel. We dig into consent-based personalization that respects customers, why brand and demand aren’t enemies, and how to use AI as a speed-up.

We Also Explore
  • Why slapping “AI” on your homepage isn’t a strategy
  • How to make personalization feel human, not creepy
  • Brand vs. demand is a fake fight (and how to prove it)
  • The metric that earns budget: brand health with teeth
Show more...
1 month ago
24 minutes

Best Story Wins
The Truth About Category Creation — and Why Most Get It Wrong with Adam Greco of Hightouch
If your marketing feels harder than it should, you’re not imagining it. So what’s the smarter way forward?

In this episode, Adam Greco, Product Evangelist at Hightouch argues for a simpler model: composable CDP. Instead of locking yourself into a monolithic suite, you keep data where it already lives and activate it directly. That means days instead of quarters to get value, and less money wasted on campaigns that annoy customers instead of delighting them. Adam pulls from decades in analytics to show how organizations can finally stop tripping over their own tech, build trust between data and marketing, and focus on the few initiatives that really move the needle.

The question: are you doing more, but achieving less?

We also explore:
  • Why annual planning done right can be a superpower, not a slog.
  • How to kill the “brand vs. performance” tug-of-war with shared goals.
  • The messy reality of category creation and how not to get steamrolled.
  • Why short-form video is quietly replacing SEO as the new credibility engine.
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1 month ago
43 minutes

Best Story Wins
Community as a Growth Engine with Sandy Mangat of Pocus
Everyone’s talking about AI, but let’s be honest, most B2B brands still sound like copy-paste corporate speak. The scary part? While you’re stuck writing “safe” content, your competitors are out there building cult followings.

On this episode, Jason and Josh talk with Sandy Mangat, Head of Marketing at Pocus, about what it really takes to make people care. Sandy has worked in product, growth, and brand teams, so she’s here to share the lessons you won’t find in a playbook. From building a community people actually want to be part of, to cutting through the AI hype without sounding like a bot, this conversation is all about marketing that feels alive.

Here’s what we dig into:
  • Why so many startups crash when product, growth, and brand don’t align.
  • The real secret to category creation (spoiler: it’s not just slapping “2.0” on a slide).
  • How to turn a community from “nice idea” into a genuine growth engine.
  • The fine line between brand personality and just being unclear.
  • Sandy’s one-line marketing philosophy: everything is easier when you’re famous.
Show more...
1 month ago
47 minutes

Best Story Wins
From ABM to Contact-Based Marketing and Building a New Category with Jess Cook of Vector
Marketers are under constant pressure to prove impact. Often with smaller teams and tighter budgets. The challenge? Balancing brand building with demand generation while keeping content fresh and effective.

In this episode, Jess Cook, Head of Marketing at Vector, shares how she’s tackling that balance in real time. Jess talks through practical ways to get more value from every piece you create, without burning out your team. She explains why “minimum viable content” can help you move faster, how repurposing can multiply your reach, and why even unexpected moments (like a CEO going rogue on LinkedIn) can become brand building opportunities.

We also cover:
  • How to establish authority in a new category.
  • Why repurposing can be your most effective growth strategy.
  • The benefits of testing fast instead of chasing perfection.
  • How to turn unpredictable moments into authentic brand stories.
  • The evolving relationship between brand and demand.
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1 month ago
49 minutes

Best Story Wins
How Brave Work Actually Gets Approved with Andrew Chen of Hive
When AI can spin up a logo in seconds and templates are everywhere, it’s fair to wonder: why hire a designer at all? Because people don’t connect with “good enough.” They connect with taste, the kind that feels intentional, lived-in, and real.

In this episode, Andrew Chen, Head of Brand Design at Hive, makes a simple case: tools help, but taste wins. He talks about how skating and the hardcore scene taught him to make things people actually want, why trust (not slide decks) gets bold ideas approved, and how the next wave favors curators who know what to keep and what to cut. Andrew’s path is a reminder that great work isn’t about pedigree; it’s about context, craft, and caring enough to sweat the details.

We also get into:
  • How building trust gets buy-in faster than any moodboard.
  • Using “yes, and” to turn rigid briefs into better ideas.
  • Why juniors shouldn’t wait for permission to pitch the risky thing.
  • How food (seriously) can sharpen your storytelling instincts.
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2 months ago
45 minutes

Best Story Wins
How to Build Brands That Break the Rules and Win with Scott Smith of Intercom
When everyone’s shouting that they’re “#1 in AI,” how do you actually stand out? Sometimes, the move isn’t a flashy campaign—it’s just saying what you mean, clearly and confidently.

This week, we sit down with Scott Smith, VP of Brand at Intercom and the creative mind behind Fin, their new AI agent. Scott speaks about how they built a brand that breaks the rules—ditching rigid style guides for something more like a magazine: expressive, evolving, and full of soul. We talk about what it takes to launch a new brand inside a legacy company, how “boring” billboards became their secret weapon, and why AI isn’t here to steal creative jobs—it’s here to level up the whole game.

We also get into:
- Why great art direction matters more than ever in an AI-first world
- How Intercom reimagined branding as a living, breathing system
- Letting go of the “creative genius” myth and building with your team
- What it looks like when in-house creative teams run like agencies
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2 months ago
53 minutes

Best Story Wins
Building Brands People Actually Care About with Steph Bowker of Metaview
With everyone talking about AI, it’s easy to feel like your brand has to shout just to be heard. But sounding like everyone else isn’t the answer, it’s a missed opportunity to connect in a meaningful way.

In this episode, we sit down with Steph Bowker, Head of Marketing at Metaview, to talk about what it really takes to stand out in today’s crowded B2B landscape. Steph shares her honest perspective on building brands that feel human, specific, and rooted in real value. We explore what makes people care, how to create a brand that feels lived-in and why thoughtful storytelling (inside and outside your company) might just be your strongest asset.

If you’re looking for practical ways to cut through the noise without losing your voice, you’ll want to hear this one.

We Also Explore:
  • Why slapping “AI” on your homepage isn’t a strategy
  • How to turn customers into your most powerful marketing channel
  • What makes a real community (hint: it’s not just a Slack group)
  • How smaller teams can punch way above their weight with sharp storytelling
Show more...
2 months ago
45 minutes

Best Story Wins
The Marketer’s Guide to Modern Storytelling with Roman of Sifflet
Maybe it’s not a content problem. Maybe it’s a clarity problem.

With AI-generated posts flooding every channel and SEO playbooks changing by the week, B2B marketers are creating more content than ever—yet somehow, it’s hitting with less impact. So what actually sets a brand apart today? It might come down to something deceptively simple: better storytelling.

In this episode, Roman, Head of Marketing at Sifflet, shares his thoughtful take on why “90% of marketing is content”—and why we need to rethink how we approach it.

We also discuss:
  • Why founder content is peaking—and what comes next
  • The quiet return of PR, direct mail, and other "dead" tactics
  • The one field in your contact form that tells you what your dashboard never will
Show more...
2 months ago
42 minutes

Best Story Wins
How to Turn Marketing into Entertainment with Chris Cunningham of ClickUp
Everyone’s chasing AI—but what if the real magic in B2B is a rap video, a meme, and two actors with a camera?

While most brands stick to safe, polished playbooks, Chris Cunningham is building ClickUp’s marketing like it’s a full-blown media company—and it’s working. In this episode, he takes us behind the scenes of how their small but mighty team racked up 200 million+ impressions by leaning into creativity, comedy, and community.

Chris, one of ClickUp’s original team members and now Head of Brand, shares the real (and often hilarious) story of how they went from startup scrappiness to building an in-house content engine that moves the needle. From hiring actors full-time, to turning their content meetings into writers’ rooms, to making rap albums that actually convert.

We talk about:
  • The content framework that helps their team test and scale what really works
  • Why they bet on humor at the top of the funnel—and what makes it land
  • How they avoid burnout while making videos every week
  • The limits of AI content (and why originality still matters most)
  • What most B2B teams get wrong when they try to “act like media companies”
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3 months ago
43 minutes

Best Story Wins
Bold Moves That Build Real Brands with Bill Macaitis of SaaS CMO Pro
Let’s be real: most B2B brands are stuck on repeat. Same buzzwords, same bland websites, same tired playbooks. And in a sea of sameness, nobody stands out. So how do you make people actually care?

In this episode, we sit down with Bill Macaitis, founder at SaaS CMO Pro. Bill pulls back the curtain on what’s broken in B2B marketing and how to fix it. Spoiler: it’s not another lead-gen campaign or cranking out more content. It’s about building a brand people actually remember.If you’re tired of playing it safe, this one’s for you.

We Also Get Into:
  • The secret behind customer marketing that actually drives growth
  • How to create bold, consistent brand moments without becoming a robot
  • Why most marketing teams lose trust—and how to win it back
Show more...
3 months ago
54 minutes

Best Story Wins
Building Trust in a Noisy World with Kelly Phillips of Faire
We’re creating more content than ever—but at what cost to meaning and connection?

In this episode, Kelly Phillips—VP of Brand Marketing at Faire, and former brand leader at Airbnb, YouTube, and Google—shares what it really takes to build a brand that people trust and feel connected to.

We talk about what makes brand matter in the age of AI, how to build trust on both sides of a marketplace, and what it looks like when your brand actually helps people succeed—not just sells to them.

We also discuss:
  • Why Faire wants to be a partner, not just a platform, for small retailers
  • The “Fair Forecast” and the power of data-driven, non-boring trend reports
  • Why early brand investment is no longer optional for AI-first companies
Show more...
3 months ago
29 minutes

Best Story Wins
Building B2B Brands with Authentictiy with Kevin Branscum of Typeform
If your brand doesn’t spark a feeling, it’s already forgettable. In a world where every product looks the same, the only thing that truly sells is vibe.

B2B marketing is broken. Everyone’s selling the same tools with the same bland copy—and in the AI era, product parity is only getting worse. So how do you stand out when sameness is the default? You build a brand people actually feel something about. In this episode, Kevin Branscum, VP of Brand Marketing at Typeform, breaks down how to inject personality, culture, and staying power into your B2B brand.

We also discuss:
  • Why most B2B brands sound like AI wrote them—and how to sound human again
  • How to borrow from the playbooks of fashion and luxury to build worlds, not just marketing campaigns
  • How to think beyond spreadsheets and bring real people—your customers and their customers—into the heart of your marketing

Show more...
3 months ago
50 minutes

Best Story Wins
The Quiet Revolution Behind B2B Brand Wins with Deanna Adams of Dropbox
Too often, B2B brands chase clicks that don’t lead to real results. The fix? It’s not more ad spend—it’s aligning your systems and strategy.

In this episode, Deanna Adams, Senior Director of Integrated Campaign Marketing at Dropbox, reveals how to actually make your brand show up across the entire customer journey—not just in a 15-second pre-roll.

Deanna shares how her team re-engineered Dropbox’s content engine for agility, built emotional resonance through integrated campaigns, and created a structure that lets the brand promise echo from awareness to advocacy. It’s not theory—it’s game film from the frontlines of modern B2B marketing.

We also cover:
  • Why the “brand vs. performance” debate is holding your team back
  • How AI is shifting from shiny feature to workflow essential
  • What a truly integrated customer journey looks like in practice
  • How to structure agile teams that actually collaborate
Show more...
3 months ago
41 minutes

Best Story Wins
How to Rebuild a Legacy Brand from the Ground Up with Carla Weis of Docusign
Great brands don’t just evolve—they outgrow their origin stories.

Docusign made the signature famous. Now it’s on a mission to make agreements iconic—and that meant blowing up the brand as the world knew it.In this episode, Carla Weis, VP of Brand and Creative at Docusign, shares the bold, strategic, and fast-paced four-month overhaul behind one of the most successful B2B rebrands in recent years. We dive into how Carla’s team transformed the 22-year-old brand into a full-blown intelligent agreement platform—and why that required more than just a new logo.

We also discuss:
  • The business risk of staying visually familiar when your product leaps forward
  • Why B2B brand archetypes aren’t fluffy—they’re functional decision-making tools
  • How “self-serve creative” and 600+ Canva users are scaling the brand with precision
  • Why they embraced jargon, dropped the “everyman,” and leaned into the Sage-Ruler-Hero brand trio
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4 months ago
49 minutes

Best Story Wins
How to Build a Brand with Bite with Emily Anne Epstein of Sigma
If your brand feels more like a dusty whitepaper than a bold statement, you're doing it wrong.

In this episode, we sit down with Emily Anne Epstein, the content lead behind Sigma’s rapid rise. Emily unpacks why every modern brand needs a POV that punches—and how to create a system where thought leadership isn’t just encouraged, but expected. She shares why content is the engine, not the accessory; how to weaponize data to justify bold creative bets; and what it really takes to stand out in a sea of same.

We also cover
  • Why purity tests for AI content are a dead-end distraction
  • How Sigma uses attribution data to justify every content decision
  • Why you don’t need a Head of Brand to have a killer brand
  • The real secret to scaling thought leadership
  • How to inject “punk rock” into your B2B tone without losing credibility
Show more...
4 months ago
24 minutes

Best Story Wins
The Unscalable Stuff That Scales with Ross Mayfield of Zoom
Tech is moving fast. But trust? That’s still built the old-fashioned way.
As AI reshapes how we work, connect, and build, the brands that will win aren’t the ones shouting the loudest—they’re the ones people actually believe.

In this episode, Ross Mayfield—Head of Product for Workplace AI at Zoom—joins us to talk about why the future of marketing isn’t just smarter tech, it’s deeper human connection. Ross has seen how product, brand, and culture intersect—and how AI is forcing us to rethink it all.If you're trying to stand out in a market where everything’s automated and nothing feels real—this one’s for you.

We discuss:
  • Why your product experience is now your brand’s loudest voice
  • The return of trust as the most powerful growth strategy
  • How agentic AI is turning meetings into momentum
  • What most startups get wrong about scale (and what to do instead)
  • Why integration is becoming a commodity—and what that means for differentiation
Show more...
4 months ago
39 minutes

Best Story Wins
Welcome to “Best Story Wins,” a podcast for marketing and branding professionals looking to unlock their growth potential. Hosted by Column Five—a B2B marketing agency that specializes in brand and content marketing for SaaS companies—each episode features insightful conversations with industry leaders who are winning customers’ hearts and minds by building world-class brands. 

Tune in to hear expert insights, hard-won lessons, and key strategies to take your own marketing efforts to the next level.