Referrals Done Right

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Referrals Done Right

Scott Grates

99 episodes

19 hours ago

In this powerful and practical episode, Scott sits down with Kristy Mandour—nationally recognized communication coach, emotional intelligence expert, and host of the Sow to Speak podcast—to unpack the conversations that most leaders avoid… and why that’s a problem. If you’ve ever hesitated to speak up, avoided holding someone accountable, or struggled to navigate tough conversations at work or at home, this one is for you. Kristy shares the science and strategy behind her “Lead Out Loud” met...

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Entrepreneurship

Society & Culture,

All content for Referrals Done Right is the property of Scott Grates and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

In this powerful and practical episode, Scott sits down with Kristy Mandour—nationally recognized communication coach, emotional intelligence expert, and host of the Sow to Speak podcast—to unpack the conversations that most leaders avoid… and why that’s a problem. If you’ve ever hesitated to speak up, avoided holding someone accountable, or struggled to navigate tough conversations at work or at home, this one is for you. Kristy shares the science and strategy behind her “Lead Out Loud” met...

Show more...

Entrepreneurship

Society & Culture,

Episodes (20/99)

Referrals Done Right

#99 - Leading Out Loud: Kristy Mandour

In this powerful and practical episode, Scott sits down with Kristy Mandour—nationally recognized communication coach, emotional intelligence expert, and host of the Sow to Speak podcast—to unpack the conversations that most leaders avoid… and why that’s a problem. If you’ve ever hesitated to speak up, avoided holding someone accountable, or struggled to navigate tough conversations at work or at home, this one is for you. Kristy shares the science and strategy behind her “Lead Out Loud” met...

1 month ago

43 minutes

Referrals Done Right

#98 - AI in the Agency: Michael & Courtney Weaver on Coaching Bots & Smart Growth

In this high-energy episode, Scott welcomes back Michael and Courtney Weaver—insurance agency veterans, coaches, and the creators of AgencyCoachAI.com Together, they dive into how artificial intelligence is transforming the insurance space—not by replacing the human element, but by enhancing it. Whether you're an early adopter or still feeling overwhelmed by AI, this conversation will leave you inspired, informed, and ready to take action. From roleplay bots and live-call transcription to e...

2 months ago

38 minutes

Referrals Done Right

#97 - Turning Pain Into Purpose with Todd Moore

In this powerful episode, Scott sits down with Todd Moore, a former law enforcement officer turned successful insurance agency owner, to discuss resilience, mental health, and finding purpose in life and business. After two decades on the front lines as a firefighter, first responder, and sheriff’s lieutenant, Todd opens up about the trauma he experienced, his near breaking point, and how he learned to transform pain into perspective. Todd shares how he’s now on a mission to help others creat...

4 months ago

44 minutes

Referrals Done Right

#96 - From Coverage to Culture with Michael Silverman

In this energizing and wisdom-packed episode, Scott sits down with Michael Silverman, a 40-year insurance industry veteran and the President & CEO of Silver Linings Insurance. Michael shares not just the tools and tactics that have kept him relevant for four decades, but the mindset and values that have made him unforgettable. From client onboarding to claims service to developing a winning team culture, Michael’s insights are all about doing business the right way—and making it personal....

5 months ago

41 minutes

Referrals Done Right

#95 - You Are the Story You Tell with Lela Tuhtan

In this episode, Scott sits down with Danielle Adams—a powerhouse productivity strategist and executive operations expert—on a mission to help overworked entrepreneurs reclaim their time without sacrificing income or impact. If you’ve been feeling stuck, scattered, or burnt out, this conversation offers clarity, structure, and real hope. - ✨ What you’ll learn: Why hustle fatigue is real—and how to reconnect with your deeper “why” to find fulfillment againThe difference between rest and escape...

5 months ago

38 minutes

Referrals Done Right

#94 - From Burnout to Balance with Danielle Adams

In this episode, Scott sits down with Danielle Adams—a powerhouse productivity strategist and executive operations expert—on a mission to help overworked entrepreneurs reclaim their time without sacrificing income or impact. If you’ve been feeling stuck, scattered, or burnt out, this conversation offers clarity, structure, and real hope. ✨ What you’ll learn: Why hustle fatigue is real—and how to reconnect with your deeper “why” to find fulfillment againThe difference between rest and escape, ...

5 months ago

37 minutes

Referrals Done Right

#93 - How Culture, Consistency, and Community Built Coach P with David Peterson

David Peterson—better known as Coach P—joins Scott to unpack how a Zoom call born out of pandemic necessity exploded into a powerful coaching movement that's reshaped the way agents grow, lead, and connect. In this candid conversation, David reflects on the growth of Coach P, the power of community, and why culture—not commissions—is what drives real results. 🔥 What you’ll learn: How a makeshift virtual meeting during COVID became one of the most impactful coaching platforms in the industry...

6 months ago

29 minutes

Referrals Done Right

#92 - Building Wealth Without Losing Yourself with Nicole Bremner

In this episode, Scott welcomes property investor, author, and financial coach Nicole Bremner. From Wall Street to real estate riches (and losses), Nicole’s story is packed with honest insights, hard-won wisdom, and a powerful mission to make financial advice accessible for everyone. Whether you're just starting out or scaling your business, this episode offers both strategy and soul. 💡 What you’ll learn: Why Nicole walked away from Wall Street—and how she built a £120M property portfolio fro...

6 months ago

38 minutes

Referrals Done Right

#91 - The Mother of All Days with Tennyson Jacobson

In this emotional and inspiring episode, Scott sits down with Tennyson Jacobson—author, business owner, and survivor—to unpack her deeply personal memoir, The Mother of All Days. Tennyson shares the harrowing story of a violent home invasion that changed her life forever, and the healing journey that followed. This is about more than trauma—it’s about reclaiming identity, building strength, and finding purpose. 🧠 What you’ll learn: The shocking true story behind the title of her memoir—and ...

6 months ago

47 minutes

Referrals Done Right

#90 - Team Meeting Ideas

In this solo episode, Scott answers a listener request (shoutout to Ashley Himes!) and dives deep into one of the most underrated growth levers in your business: team meetings. If your meetings feel like a waste of time, this episode will flip that on its head—and give you a blueprint for energizing, efficient, and culture-building gatherings that actually move the needle. 🧠 What you’ll learn: How to break the boring meeting mold and design a format your team actually looks forward toThe “W...

6 months ago

16 minutes

Referrals Done Right

#89 - Proving Them Wrong: Heart & Hustle with Kari Hargrave

Kari Hargrave is the definition of grit, creativity, and community. From launching a scratch insurance agency in a town with no stoplights to bagging groceries for free just to meet people, Kari’s story is a masterclass in hustle, heart, and doing things differently. In this conversation, Scott and Kari unpack what it really takes to build a business, a brand, and a life you’re proud of—without losing your humanity along the way. 💡 What you’ll learn: Why being told “you’ll never make it” wa...

6 months ago

48 minutes

Referrals Done Right

#88 - Weaponize AI for Your Business with DJ Carroll

In this electrifying episode, host Scott Grates sits down with Coach DJ Carroll—entrepreneur, speaker, and sales psychology expert—to dive deep into the future of small business, sales, and the explosive power of AI. If you're ready to adapt, grow, and lead in the new world, this episode is your playbook. 🚀 What you’ll learn: Why artificial intelligence isn’t coming—it’s already here, and how to use it before it leaves you behindHow DJ uses AI tools to coach his sales team, create content, ...

7 months ago

45 minutes

Referrals Done Right

#87 - Monetizing Your Network with Joe Mindak

In this episode, Scott sits down with Joe Mindak, founder of Nolodex, to challenge everything you think you know about referrals, networking, and monetizing your connections. Joe shares his no-BS approach to building a scalable, win-win referral economy—and how you can cash in on your network too. 🔥 What you’ll learn: How to build a new income stream by doing what you're already doing: connecting peopleHow Joe made $85K in his first year just by introducing people (yep, really)The awkwardne...

7 months ago

42 minutes

Referrals Done Right

#86 - Freedom Beyond Wealth with Justin Cook

In this powerful and heartfelt episode, Scott sits down with Justin Cook—insurance pro, coach, real estate investor, devoted dad, and now author of Freedom Beyond Wealth. Justin shares the emotional story that lit his fire for life insurance, the mindset shift that changed his life, and why his definition of wealth goes far beyond money. 🔑 Here’s what you’ll take away: The emotional story that forever changed how Justin approaches life insurance—and how it shaped his purpose.What “freedom b...

7 months ago

48 minutes

Referrals Done Right

#85 - Creating a Culture of Excellence with Austin O'Bryhim

In this episode, Scott chats with Wyoming-based agent Austin O’Bryhim — a leader who's shaking things up in all the right ways. From mastering remote team culture to building a brand rooted in community impact, Austin shares his playbook for scaling with integrity. He talks about what it truly means to “help people” in the insurance world, why leadership is about communication (not micromanaging), and how the "cradle to grave" conversation is changing the life insurance game. In this episod...

7 months ago

47 minutes

Referrals Done Right

#84 - Half My Brain, Half My Heart with Lauren Petraglia

In this episode, host Scott Grates sits down with Lauren Petraglia, a former healthcare worker turned powerhouse online business manager and virtual assistant agency owner. Lauren shares her journey of leaving the government healthcare sector to build a thriving remote business rooted in empathy, efficiency, and aligned values. From escaping burnout to building a team that helps others reclaim their time, Lauren dives deep into what it means to be the strategic and emotional right-hand person...

7 months ago

42 minutes

Referrals Done Right

#83 - What Sorta Works

In this solo episode, Scott Grates delivers a thought-provoking message inspired by a piece from Jason Feifer, Editor-in-Chief of Entrepreneur Magazine. Scott explores the idea of things in our lives that “sorta” still work—and why they might be the biggest obstacles holding us back. From beard trimmers to broken systems, this episode challenges listeners to stop tolerating the tolerable. In this episode, you’ll learn: Why "sorta still works" might be the most dangerous status quo.How we ju...

7 months ago

9 minutes

Referrals Done Right

#82 - Cracking the Client Code with Pamela Dale

In this episode of Referrals Done Right, host Scott Grates sits down with Pamela Dale, an expert in sales, marketing, and business automation. Pamela shares her unconventional journey, from struggling to get clients to building a thriving digital marketing business with Go High Level. She also dives into resilience, the power of failure, and how to create financial freedom through monthly recurring revenue (MRR). What You’ll Learn in This Episode: The Truth About Failure: Why failure is nec...

8 months ago

53 minutes

Referrals Done Right

#81 - The Climber's Mindset with Ashley Himes

In this episode of Referrals Done Right, host Scott Grates sits down with powerhouse agency owner Ashley Himes to discuss what it takes to build a thriving business, an unstoppable team, and a referral-based growth engine. Ashley shares her incredible journey—from despising the insurance industry to becoming a leader in it—along with the game-changing strategies that have propelled her agency to the top. What You’ll Learn in This Episode: The Climber vs. Camper Mentality: Why Ashley only hi...

8 months ago

47 minutes

Referrals Done Right

#80 - Secrets to Hiring, Leadership & Resilience with Mike Lejeune

In this episode of Referrals Done Right, Scott Grates sits down with leadership expert, recruiter, and coach Mike Lejeune to discuss the keys to hiring the right people, building resilient teams, and leading with intention. Mike shares insights from his upcoming book Secrets for Hiring Right and decades of experience in recruiting and leadership development. What You’ll Learn in This Episode: The Art of Hiring Right: Why attitude, mental approach, and resilience matter more than skills when...

8 months ago

40 minutes