When I ran my own clinic, I saw first-hand how broken healthcare operations can be. The care inside the treatment room was world-class, but everything around it—payments, follow-ups, patient experience—was messy, inefficient, and often painful for both staff and patients. In this episode, I share what I learned about why profit and care must work together. This isn’t about squeezing patients for money—it’s about building systems that reduce friction, improve retention, and ultimately allow cl...
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